خدمة عملاء سياحية ومسؤولة علاقات عملاء.

Company Description (Not currently employed full-time) is seeking opportunities to contribute to a tourism-focused organization that values customer-centric service and professional client relationship management. The aim is to support companies that prioritize high-quality customer experiences, clear communication, and efficient problem-solving. This profile is oriented toward dynamic tourism environments where visitors and clients expect responsive support and reliable information. The focus is on joining teams that encourage continuous learning, collaboration, and growth in the field of customer care and client relations. Role Description The خدمة عملاء سياحية ومسؤولة علاقات عملاء role is a full-time, on-site position based in Damietta. The role involves responding to customer inquiries about tourism services, bookings, and itineraries via phone, in person, and digital channels, while maintaining professional and courteous communication. Daily tasks include assisting clients with reservations and changes, providing detailed information about travel options, handling complaints, and ensuring issues are resolved promptly to enhance overall customer satisfaction. The role also includes building and maintaining strong relationships with clients, following up on their feedback, coordinating with internal teams to meet customer needs, and documenting interactions to support continuous improvement. The position requires consistent adherence to company policies, service standards, and tourism regulations. Qualifications Strong customer-focused skills, including Customer Support and Customer Service, with a commitment to responsive and respectful interactions. Experience in enhancing Customer Satisfaction and Customer Experience through attentive listening, problem-solving, and follow-up. Professional Phone Etiquette and clear communication skills across multiple channels (phone, email, in-person). Ability to work on-site in Damietta, manage time effectively, and handle multiple customer requests in a fast-paced tourism environment. Good command of Arabic and working proficiency in English or other relevant languages used in tourism is an advantage. Basic knowledge of tourism services, reservations, and travel processes; prior experience in hospitality or tourism customer care is preferred. Strong interpersonal skills, teamwork orientation, and a positive, solutions-driven approach when dealing with customer concerns. Comfort with using computers and common office software; familiarity with CRM or booking systems is a plus. Show more