Customer Success consultant

INDOS (Garment IO) is a dynamic platform focused on connecting talent with opportunities within the fashion and textile industries. While specific industry details are not provided, the company’s emphasis on roles such as Customer Success consultant suggests a commitment to supporting businesses through client engagement and service excellence. INDOS likely operates in an environment where customer relationships are critical to operational success. The platform may facilitate job placements for professionals seeking careers in areas requiring strong interpersonal and problem-solving skills. By highlighting such roles, INDOS positions itself as a resource for individuals aiming to contribute to the growth and satisfaction of companies within its sector. Its approach reflects a focus on building meaningful connections between employers and qualified candidates.

Manage software deployment activities, configuration, testing, training, and handover. Support customer onboarding and ensure successful adoption of Garment IO solutions. Monitor customer usage, identify potential challenges, and proactively address risks. Provide ongoing customer support, troubleshoot issues, and coordinate escalations. Conduct regular customer follow-ups to ensure satisfaction and continuous improvement. Deliver product demonstrations during assigned pre-sales activities. Maintain accurate customer records, deployment documentation, and support reports. Requirements Bachelor’s degree in Industrial Engineering, Production Engineering, Mechanical Engineering, or a related field. 0–2 years of relevant experience; fresh graduates may be considered Practical experience in software implementation, customer onboarding, training, or technical/operational support. Good understanding of industrial operations, manufacturing processes, and production workflows. Strong communication, presentation, and customer relationship management skills. Good analytical thinking, problem-solving, and troubleshooting abilities. Ability to manage priorities, take ownership, and collaborate effectively across teams. Customer-focused mindset with strong attention to detail and a willingness to learn new technologies. Basic understanding of manufacturing processes, ERP, MES, AI tools, or similar systems is an advantage. Benefits Social insurance Medical insurance Transportation allowance Show more