Technical Support Engineer

Wash Thru is a company seeking qualified professionals to support its operational and technical needs. The organization currently seeks a Technical Support Engineer to assist with customer service and troubleshooting, and a Backend .NET Developer to contribute to the development and maintenance of its systems. While the specific industry and website are not provided, the job titles suggest that Wash Thru likely operates in a technology-driven sector, possibly involving software solutions or digital services. The company is looking for individuals with expertise in technical support and backend development to help drive its technological capabilities forward. With a focus on hiring skilled professionals, Wash Thru aims to build a competent team capable of meeting its evolving business requirements.

Job Summary We are looking for a skilled Technical Support Engineer with experience in car wash machines and equipment to provide remote technical support, troubleshoot technical issues, and assist customers in resolving machine-related problems. Key Responsibilities Receive and respond to customer technical inquiries and maintenance requests remotely. Diagnose and troubleshoot technical issues related to car wash machines and equipment. Provide technical guidance to customers regarding machine operation and troubleshooting procedures. Coordinate with maintenance engineers and technicians to resolve technical problems efficiently. Follow up on reported issues until resolution and closure. Identify recurring technical problems and assist in determining their root causes. Prepare technical reports and maintain accurate records of customer complaints and solutions. Ensure professional and timely communication with customers. Job Requirements Bachelor's degree in Mechanical Engineering, Mechatronics Engineering, Electrical Engineering, or a related field. Minimum 3 years of experience in technical support or maintenance of industrial equipment, Good understanding of mechanical, electrical, and electromechanical systems. Strong troubleshooting and problem-solving skills. Excellent English reading and writing skills are required. Good communication skills and the ability to work independently. Ability to provide technical support remotely and work the assigned evening/night shift Work Mode: Fully Remote Working Hours: 5:00 PM – 1:00 AM Working Days: 6 days per week What We Offer Competitive salary package Social insurance• Professional growth opportunities Innovative and growth-oriented work environment Direct involvement in building a fast-growing brand 📩 Apply Now: Hr@mechatronics.com.sa Show more

Technical Support Engineers provide assistance with technical issues, ensuring systems operate efficiently. They troubleshoot problems and offer guidance to users while maintaining system performance.