Customer Onboarding Specialist

ZIWO is a dynamic platform designed to connect job seekers with meaningful employment opportunities. While the specific industry and website details are not provided, the presence of roles such as Customer Onboarding Specialist suggests ZIWO may operate in a service-oriented or technology-driven sector, potentially supporting businesses that require structured onboarding processes. The company appears focused on facilitating smooth transitions for new employees, indicating an emphasis on user experience and operational efficiency. Without additional information, it is reasonable to infer that ZIWO plays a role in workforce management or talent development. The company’s approach likely centers around creating value through effective hiring practices and employee integration strategies.

📍 Location: Cairo 🕒 Type: Full-time 💼 Department: Revenue 💻 Work Setup: On-site About ZIWO ZIWO is the leading Cloud Contact Center Solution in the GCC, helping successful companies reach their customers from anywhere with a single interface that brings value to every conversation. As a fast-growing B2B SaaS startup, we’re building the future of customer experience. Our all-in-one cloud solution enables voice, messaging, and CRM integrations for forward-thinking companies across the Middle East and beyond. With a global team of 80+ people, ZIWO is the tech company where innovation meets impact. About The Role We’re looking for a highly organized and client-focused Customer Onboarding Specialist to join our Cairo team. In this role, you’ll support new clients as they get started with ZIWO, ensuring a smooth and efficient onboarding experience through hands-on coordination, setup assistance, and training support. This is a great opportunity for someone with a background in customer service or coordination who is eager to grow in a fast-paced, tech-driven environment. What You’ll Be Doing Assist in scheduling onboarding sessions and maintaining clear communication with clients Help configure ZIWO setups for new customers according to their business needs Guide clients through onboarding documentation, videos, and platform tutorials Track onboarding progress and escalate any blockers to the senior team Collect feedback from clients and support post-onboarding surveys Keep CRM records updated with onboarding milestones and activities Ensure each client receives the tools and guidance needed for a successful launch What You Bring Bachelor’s degree in any field Minimum of 2 years of experience in customer service, training coordination, or administrative roles Strong organizational and follow-up skills Tech-savvy with an interest in SaaS platforms Familiarity with CRM and onboarding tools Fluent in English (Arabic or French is a plus) Why Join ZIWO Be part of a fast-growing SaaS company shaping the future of customer engagement Work with a collaborative, client-first team passionate about making an impact Grow your career in a supportive, fast-paced environment Make a difference for businesses across the region using our platform ZIWO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Show more

The Customer Onboarding Specialist ensures new clients are properly integrated into the company's systems and processes. This role involves guiding customers through setup procedures and addressing initial support needs.