JOB OPPORTUNITY
French call center Agents
Hexaware Technologies
JOBPLATFORM SUMMARY
Job Overview
This position is offered by Hexaware Technologies, in Qesm El Maadi, Cairo, Egypt, as a Full-time role. The job details and listed requirements below are based on the original job posting.
ORIGINAL JOB DESCRIPTION
About the Job
About the job Key Responsibilities: Handle inbound calls providing detailed information on visa requirements and application procedures Assist customers with completing online visa application forms Comprehend customers' queries / complaints / comments Display empathy/ understanding of the issue/ concern towards the customer Provide quick and effective resolution to customers' queries Talks in a way the customer can understand Is able to handle pressure situations and complaints of irate customers Works accurately and with an eye for details Is able to use automated information systems to analyze the customer's situation Eligibility: HSC / Graduate freshers can apply with zero experience Minimum 6 months experience in Customer Service Good French & English (B1 or B2 level) Communication Skills Excellent real writing/verbal skills Ensure adherence to daily activities assigned Technical Competencies: Job related Prefer having typing Speed +25 wpm with 90% accuracy MS office knowledge mandatory Basic computer knowledge Language - French and English B1 - B2 Show more
JOB SOURCE
Original Job Listing
This job was found throughLinkedIn. You can review the original listing before applying.