Bilingual French/English speakers

NEXperience appears to provide customer support services, likely operating in a multilingual environment with a focus on French and English-speaking clients.

Company Description NEXperience is a CX innovation company redefining how global brands engage with customers across channels and touchpoints. By combining skilled talent, advanced AI technologies, and industry expertise, NEXperience delivers scalable nearshore solutions in customer support, digital sales, and back-office operations. The company serves sectors such as healthcare, technology, education, and e-commerce, providing tailored BPO and CX outsourcing services. Trusted by high-growth startups and established enterprises, NEXperience offers flexible, high-quality support with teams operating 24/7 from Egypt to serve global markets. The organization is focused on building exceptional customer experiences and long-term partnerships. Role Description This is a full-time, on-site role based in New Cairo for bilingual French/English speakers. The role involves handling customer inquiries, requests, and issues in both French and English via phone, email, chat, or other digital channels. Daily responsibilities include providing accurate information, resolving problems efficiently, and documenting interactions in internal systems. Team members will follow established procedures, collaborate with colleagues and supervisors, and adhere to performance and quality metrics. The position also includes participating in training, contributing feedback to improve processes, and supporting a positive, inclusive work environment. Qualifications Strong proficiency in both spoken and written French and English, with the ability to switch languages smoothly based on customer needs. Customer service and communication skills, including active listening, empathy, and clear, professional responses across phone, email, and chat. Basic computer literacy and comfort using CRM tools, ticketing systems, and common office applications. Problem-solving and time-management abilities, with capacity to handle multiple inquiries and prioritize tasks effectively. Previous experience in customer support, BPO, or contact center environments is an advantage. Adaptability to changing processes, openness to feedback, and willingness to participate in ongoing training. Availability to work full-time shifts, including potential evenings, weekends, or holidays as needed. High school diploma or equivalent required; post-secondary education in languages, business, or a related field is a plus. Show more