Senior service advisor

BYD Egypt - ManDream is a dynamic entity operating within the automotive and mobility sector, offering opportunities in roles such as Showroom Experience Coordinator. The company focuses on creating engaging customer experiences through well-structured retail environments. While specific details about its business operations, size, or locations are not provided, the presence of a showroom-related job title suggests an emphasis on client interaction and service delivery. BYD Egypt - ManDream likely plays a role in supporting consumer engagement with vehicles, possibly through dealership or exhibition settings. The company's approach appears to prioritize customer satisfaction and operational efficiency, aligning with industry standards for retail and sales environments. As a forward-thinking organization, it aims to provide meaningful employment opportunities within the evolving automotive landscape.

Job Role The Service Advisor is responsible for building strong customer relationships and selling the technicians’ time. They greet and consult customers on service needs, perform a thorough vehicle walk-around inspection as part of the write-up, sell and upsell services by emphasizing value, keep customers updated on services, field all live service calls, and take ownership of the customer’s experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer. The role requires relevant experience, completion of technical product training, and demonstration of high-level product and process knowledge of a technical nature. Job Responsibilities Schedule follow-up actions and enter relevant information into the CRM system after each customer visist to create a call plan and to ensure that the organisation has quality data to enable effective customer retention and business development activities Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching Look for opportunities during service interactions to bridge customer needs to additional products/services offered by the organization Provide advanced product/service information and respond to complex customer questions about the product/service Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards Respond to basic issue escalations promptly and appropriately; provide managerial approvals as required Interview the customer, following a complex multi-level sales script, to clarify the customer's requirements. And/Or assist in conducting interviews with potential customers to collect client requirements, making detailed notes Record and process custom/special customer orders, often dealing with ambiguous delivery expectations Maintain and lead periodic check-ins with key customers to ensure they're receiving the most value from the product/service Education Bachelor Degree in Mechanical Engineering or Equivalent is prefrable Required Qualifications & Skills Minimum Experience: Minimum Two Years Of Experience. Job-specific Skills: Communicates Effectively Masters Service Conversations Navigates Customer Challenges Customer Focus Service Into Sales Builds Customer Loyalty Customer-Focused Approach Data Collection and Analysis Diagnoses Needs with Questions Initiates Compelling Sales Conversations Planning and Organizing Action Oriented Optimizes Work Processes Show more

A senior service advisor provides customer support by addressing service needs and facilitating communication between customers and technicians. They play a key role in enhancing customer satisfaction through effective consultation and service coordination.