Medical Customer Support | B2 English & Grads

Alorica appears to provide outsourced customer service and support solutions, likely operating in sectors such as aviation and healthcare.

Company Description Alorica is a global customer experience (CX) provider focused on designing and delivering interactions that build long-term customer relationships and strengthen client brands. As a full-service CX partner, Alorica combines proven performance, deep industry expertise, and advanced technology to create effective and innovative solutions. The company is known for challenging convention, maintaining strong client partnerships, and upholding values of integrity and authenticity. With a workforce of 100,000 professionals across 17 countries, Alorica serves more than 250 brands in over 75 languages. Candidates joining Alorica become part of a curious, creative, and connected team with wide-ranging career opportunities. Role Description The Medical Customer Support role is a full-time, on-site position based in Qesm El Sheikh Zaid. In this role, the team member will handle inbound and outbound customer interactions related to medical inquiries, benefits, services, and treatment options, ensuring clear, accurate, and empathetic communication. Daily tasks include responding to patient and provider questions, documenting interactions in CX or CRM systems, and following established protocols and guidelines. The role involves clarifying medical information in understandable language, coordinating with internal teams when escalation is required, and adhering to confidentiality and compliance standards. The team member will also contribute to continuous improvement by sharing feedback on recurring issues and supporting a seamless customer experience. Qualifications B2 level proficiency in English, with strong spoken and written communication skills. University graduate or equivalent education Customer service or contact center experience, especially in medical or healthcare support, is an advantage. Ability to follow protocols, maintain confidentiality, and handle sensitive information with professionalism. Strong problem-solving skills, attention to detail, and resilience in a fast-paced, metrics-driven environment. Willingness to work on-site in Qesm El Sheikh Zaid, with flexibility for shifts as required. Show more

This role involves providing support to customers in a medical context, requiring clear communication and attention to detail. The position may involve handling inquiries related to products or services within the healthcare sector. It typically requires a good understanding of customer service principles and basic medical terminology.