Customer Service Representative

iQor appears to provide outsourced customer service solutions, likely operating in the business process outsourcing sector.

Company Description iQor is a global customer experience business process outsourcing (CXBPO) partner that supports leading brands with intelligent, data-driven service solutions. With 45,000 employees across 11 countries, the company combines three decades of CX expertise with AI-enabled technologies to enhance every stage of the customer lifecycle. Through its CXBPO, Growth as a Service, and infinityAiQ offerings, iQor delivers scalable support that drives acquisition, engagement, and retention. The organization emphasizes a people-first culture, measurable performance, and continuous innovation. Recognized as a Great Place to Work® and strengthened by recent acquisitions in sales, marketing, and CX, iQor offers opportunities to grow within a dynamic, global organization. Role Description As an English Customer Service Representative, you will be the first point of contact for customers and will play a key role in supporting them throughout their travel journey. Your main responsibility will be to handle customer inquiries professionally, provide accurate information, resolve issues efficiently, and ensure every interaction reflects a high standard of service. You will assist customers with travel-related requests, booking support, account inquiries, and service updates while maintaining a positive and solution-oriented approach. Location: New Cairo Requirements: Fluent English (B2/C1) Graduates only Strong communication and customer service skills Customer service experience is a plus What We Offer: Competitive salary package Medical & Social Insurance Transportation provided Paid training Career growth and development opportunities Supportive and dynamic work environment Show more

Provides customer support via telephone, resolving inquiries and issues for airline passengers.

• Answering customer inquiries via phone, email, or chat
• Resolving common customer complaints and service issues
• Providing information about products or services
• Documenting customer interactions and follow-up actions

• Communication
• Problem-solving
• Customer relationship management
• Time management
• Attention to detail
• Team collaboration
• Computer literacy
• Emotional intelligence