Telephone Operator- Semiramis Intercontinental

IHG Hotels & Resorts is a global hospitality leader offering diverse employment opportunities across various roles within its hotel network. The company's recruitment efforts include positions such as Security Officer at IHG Cairo Citystars, Cost Accountant at voco Cairo Arabella Plaza, and Duty Manager at Crowne Plaza West Cairo - Arkan. Other openings involve guest experience management, restaurant leadership, and administrative support roles at prestigious properties across Egypt. These job titles suggest a broad range of operational and customer-facing functions within the hospitality sector. While specific details about IHG's business operations, size, or locations are not provided, the variety of roles indicates a focus on service delivery, financial management, and guest satisfaction. The company appears to operate in multiple markets, with an emphasis on maintaining high standards in hotel management and employee engagement.

About Us At InterContinental Hotels & Resorts our role is to put the glamour into international travel. That is where you come in. When you are part of the InterContinental Hotels & Resorts brand you are more than just a job title. At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally minded; people who know what it takes to exceed guest expectations. Join us as an Operator Agent. You will have ambition, talent and obviously, some key skills. Because, for this vital role, were looking for someone who: - has Sense of hospitality - has proven track record successful administration - has great interpersonal skills. WHAT IS the job? Reports directly to the chief operator. Answering the telephone calls before the fourth ring Transferring the incoming calls to the appropriate Departments. Transferring the telephone calls to the guest rooms after checking the guest's name. making conference calls when needed. handling all guest requests calls. Helping guest to make long distance calls. Making the new membership of loyalty program Handling all incoming and outgoing calls Sending all guest needs and requirements using the quality management system. Handling all external and internal calls to help outside and inside guests and colleagues. Solving all problems that faces the guest during Their stays sticking to the standards of the IHG attending the new cross training to be aware of the new standard. stick to cleanliness and hygiene. informing the supervisor of all problems that face the telephone operator to help him in solving his shift problems to be always updating shift by shift. Your day-to-day recording the wake-up calls form and inform the shift leader and SUPERVISOR. -RECORDING ON the traffic sheet all business calls that were TAKEN. - follow the shift new briefing to avoid mistakes during the shift -write the bulletin board (that contains all the events and vip arrivals and ALL DAILY INFORMATION. - Sending q.e.m.s guest requests to THE CONCERNED DEPARTMENT. -sending qms orders to all departments (eng, HK, MINI bar .etc) - Answering the telephone calls before the fourth ring. Demonstrate awareness and adhere to the occupational, health and safety legislation, policies and procedures.  Be familiar with the Hotel safety, first aid, fire and emergency procedures and operating equipment safely and responsibly. Report security incidents and accidents in accordance with the Hotel requirements.   What we need from you Look smart – wear your uniform with pride Great communication skills Complies with hotels health, safety and hygiene policy Supervises cleanliness of work area Supervises and attends to all guests' queries, and requests promptly Performs related duties and special projects as assigned Minimum 1.5 years of experience as a Telephone Operator preferred How do YOU deliver this? We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It is what connects every colleague in all IHG® hotels. Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills. True Attitude: Speaking with the guest to make sure that he is following the standards of the I.H.G when calling the guest by his family name saying the full script professionally. True Confidence: To be up to date and have the knowledge and IHG standard when dealing with guest. Through attending the training and knowledge needed, cascade what agent learned from online training to them True Listening: Follow all guest complains to understand the problem carefully, monitor the time, to know how to solve it in a professional way. True Responsiveness: To be ready for all new situations that we face in shift by shift and handling them depending on our IHG standards. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. What You Can Expect From Us We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. Show more

This role involves managing incoming and outgoing calls to provide assistance and information. The operator ensures communication is clear, efficient, and meets service standards.