Turkish Speakers|Customer Service Agents

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high-value, customized outsourcing solutions that help partners concentrate on their core business while improving service to their own customers. ETISAL International combines global coverage with a strong understanding of diverse cultures and industry best practices to provide tailored, consultative services. The company is committed to transparency, operational flexibility, integrity, and a passion for exceeding client expectations. ETISAL also places high importance on human capital, quality standards, and the use of state-of-the-art technologies in every field it serves. Role Description Turkish Speakers | Customer Service Agents provide professional, customer-focused support to clients and customers via phone, email, chat, and other communication channels. This full-time, on-site role based in Cairo involves responding to inquiries, resolving issues, and providing clear information in Turkish and English while following company policies and procedures. The position includes handling customer complaints, documenting interactions accurately, escalating complex cases when needed, and meeting performance targets related to quality, productivity, and customer satisfaction. Team members are expected to maintain a courteous and empathetic approach, adhere to schedules, participate in training and coaching sessions, and contribute to continuous improvement of service processes. Qualifications Candidates should possess strong language skills, including fluent Turkish and good English communication abilities (spoken and written). Candidates should possess customer service and communication skills, such as active listening, problem-solving, and a professional, empathetic manner. Candidates should possess basic computer and technical skills, including the ability to work with CRM systems, email tools, and common office software. Candidates should possess organizational and time management skills to handle multiple inquiries, follow procedures, and meet performance targets. Previous experience in call centers, BPO, or customer-facing roles is beneficial, especially in international or multicultural environments. A high school diploma or equivalent is required; a university degree in business, languages, or a related field is an advantage. Ability to work on-site in Cairo in rotating shifts, including evenings, weekends, or holidays as needed. Strong commitment to professionalism, integrity, teamwork, and continuous learning in a fast-paced environment. Show more