Customer Service Representative (French Speaker)

Company Description Hexaware Technologies is a global technology and business process services company with over 31,600 team members across 58 offices in 28 countries. The company helps enterprises drive digital transformation at scale and speed, combining advanced technology with human-centered solutions. Hexaware is strongly people-focused, fostering diversity, inclusion, and continuous learning through structured development programs. The culture encourages innovation and collaboration, aiming to become the world’s most loved digital transformation partner. Hexaware invites individuals who are passionate about technology’s potential to positively impact lives and shape a better digital future. Role Description This full-time, on-site Customer Service Representative (French Speaker) role is based in Qesm El Maadi. The role involves handling inbound and outbound customer interactions in French and English via phone, email, and chat, ensuring timely and accurate responses. The Customer Service Representative will resolve inquiries, troubleshoot basic issues, and escalate complex cases when needed, while maintaining high standards of professionalism and empathy. Daily tasks include documenting interactions, updating customer records, following established processes and service-level agreements, and contributing to continuous improvement of customer experience. The role also requires close collaboration with team members and other departments to support customer satisfaction and service quality. Qualifications Strong customer-facing skills, including experience as a Customer Service Representative and in Customer Service. Ability to deliver high-quality Customer Support and maintain Customer Satisfaction. Focus on enhancing overall Customer Experience through clear communication and problem-solving. Fluency in French (spoken and written) and good command of English. Excellent verbal and written communication skills, with active listening and empathy. Ability to work on-site in Qesm El Maadi in a fast-paced, structured environment. Good computer literacy and familiarity with CRM or ticketing systems. Strong organizational skills, attention to detail, and reliability in following procedures. Previous experience in a contact center or customer service environment is an advantage. Relevant education or training in business, communication, or a related field is beneficial. Show more