Customer Success Manager

A Customer Success Manager oversees client relationships to ensure satisfaction and growth.

KoraStats is a dynamic platform designed to connect skilled professionals with meaningful career opportunities. The company focuses on providing users with tools and resources to enhance their job search experience, particularly for roles such as Customer Success Manager. While the specific industry and website details are not provided, KoraStats appears to operate in a space that supports professional growth and employment matching. The platform likely emphasizes user-friendly features and personalized services to help individuals navigate the hiring process effectively. By highlighting key job titles like Customer Success Manager, KoraStats positions itself as a relevant resource for those seeking career advancement in customer-facing roles. Its approach reflects a commitment to bridging the gap between talent and opportunity without making assumptions about its broader business model or operational scope.

OverviewThe Customer Success Manager (Foreign Clients) at KoraStats serves as the central point of contact between the company's operations and sales departments and its foreign clients. This role is responsible for coordinating and handling all aspects of client management, ensuring efficient communication, and delivering exceptional service to international clients. Qualifications • Education and Experience: - Bachelor's degree in Business Administration, Marketing, or a related field (preferred). - Previous experience in client coordination, account management, or customer service roles, particularly in a B2B environment. • Skills and Competencies: - Excellent interpersonal and communication skills to build and maintain strong client relationships. - Proficiency in English (additional language proficiency is a plus) to effectively communicate with foreign clients. - Strong organizational and multitasking abilities to manage multiple clients and tasks simultaneously. - Problem-solving mindset to address client issues and proactively identify opportunities for improvement. - Familiarity with CRM software and other relevant tools to manage client information and track interactions. • Industry Knowledge: - Knowledge of sports statistics or the sports industry is desirable but not mandatory. - Willingness to learn and stay updated on industry trends and developments. Duties & Responsibilities • Client Coordination and Communication: - Serve as the primary contact for foreign clients, establishing and maintaining professional relationships. - Facilitate effective communication between the operations and sales departments and foreign clients. - Act as a liaison to ensure timely and accurate exchange of information, addressing client inquiries, concerns, and requests promptly. • Client Onboarding and Account Management: - Assist in the onboarding process of new foreign clients, coordinating with internal teams to ensure a smooth transition. - Maintain accurate client records, including contact details, services provided, and any special requirements. • Client Support and Issue Resolution: - Provide ongoing support to foreign clients, addressing inquiries, resolving issues, and ensuring client satisfaction. - Troubleshoot problems or complaints, escalating complex issues to the appropriate internal departments for resolution. - Proactively identify potential service improvements or areas where client expectations are not being met. • Collaboration and Coordination: - Collaborate with the operations and sales departments to ensure seamless service delivery and client satisfaction. - Work closely with cross-functional teams to streamline processes, resolve client issues, and enhance service quality. - Participate in regular meetings to share client feedback, discuss challenges, and propose solutions. Vacancy Highlights Location : On Site Working days : 6 days/week - One day off Contract type : Full time Show more