Quality Specialist, Amazon Now

Amazon is a global leader in e-commerce and cloud computing, offering a wide range of services including online retail, digital streaming, and artificial intelligence. The company provides diverse job opportunities across multiple departments and locations, reflecting its broad operational scope. Job titles such as Support & Ops Specialist, Customer Service Representative, and Logistics Executive suggest roles within operations, customer care, and supply chain management. Technical positions like Tier 2 Technical Care Associate and Engineering Project Manager indicate involvement in technical support and product development. The presence of roles requiring language skills, such as German speaker and French speaker positions, highlights Amazon's international reach. Additionally, roles like Graphic Designer and L&D Data Analyst point to creative and training functions within the organization. These job titles collectively suggest a complex and multifaceted business structure focused on delivering customer-centric solutions through various operational and technical channels.

Description The Quality Specialist will be responsible for ensuring high standards of food safety, product quality, freshness, and compliance across Amazon Now’s Fresh business. The role will work closely with vendors and internal stakeholders to monitor quality standards, drive compliance, identify and resolve quality issues, and implement corrective actions. The Quality Specialist will also support quality audits, develop and maintain quality processes and SOPs, monitor key quality metrics, and drive continuous improvement to safeguard product integrity, minimize defects and waste, and deliver a consistent and trusted customer experience. Key job responsibilities Conduct regular inspections and quality checks to ensure compliance with Amazon and applicable food safety and quality standards. Support food safety and quality audits, address non-conformities, and drive timely corrective and preventive actions. Coordinate with relevant regulatory and internal stakeholders during inspections and maintain accurate compliance documentation. Conduct root cause analysis (RCA) for quality issues and customer complaints, ensuring effective corrective and preventive measures are implemented. Train internal teams and operational stakeholders on hygiene, food handling, quality standards, and relevant procedures. Monitor vendor quality performance and collaborate with suppliers to improve compliance, consistency, and overall quality standards. Monitor quality trends and market requirements to ensure products consistently meet applicable safety, quality, and customer expectations. Prepare and maintain accurate quality records, reports, and performance trackers using Microsoft Excel and Word. Conduct supplier visits, audits, and quality assessments as required. Basic Qualifications 3+ years of managing food safety and quality in a large-scale retail or manufacturing environment experience Experience demonstrating strong analytical abilities and confidence in the use of data Experience communicating with a wide range of stakeholders, including colleagues and leadership, or experience in an operational role Knowledge of Microsoft Office including Outlook, Word, and Excel Bachelor’s degree in Food Science, Food Safety, Quality Management, or a related field. Strong knowledge of food safety principles, quality standards, HACCP, and applicable regulatory requirements. Experience conducting quality inspections, audits, and managing non-conformities and corrective actions. Preferred Qualifications Experience working with vendors or partners Experience in working directly with government officials and regulatory bodies Experience with ISO 22000 or other recognized food safety and quality management systems. Experience in e-commerce, retail, grocery, or fast-paced food operations. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - Souq.com for E-Commerce LLC Job ID: A10567668 Show more

The Quality Specialist ensures compliance with food safety and product quality standards in a logistics environment. The role involves inspecting and verifying the freshness and integrity of goods during transportation and storage.