English Customer Support ( HealthCare Account )

This role involves providing customer support in a healthcare context, focusing on addressing inquiries and resolving issues related to health services. The position requires clear communication and attention to detail to ensure accurate information is provided to customers.

Alorica appears to provide outsourced customer service and support solutions, likely operating in sectors such as aviation and healthcare.

Company Description Alorica is a global customer experience provider focused on building lifelong customer relationships by designing and delivering impactful interactions for leading brands. As a full-service CX partner, Alorica combines proven performance, deep industry expertise, and modern technology to create innovative solutions that drive measurable results. The company stands out by challenging convention, fostering strong client partnerships, and upholding values of integrity and authenticity. With 100,000 professionals in 17 countries supporting over 250 brands in more than 75 languages, Alorica offers diverse career growth opportunities in a connected, collaborative environment. Candidates can learn more about Alorica’s culture and openings by visiting alorica.com/careers. Role Description The English Customer Support (HealthCare Account) role is a full-time, on-site position based in Cairo, Egypt. The role involves handling inbound and outbound customer interactions in English, addressing inquiries related to healthcare services, benefits, billing, and account information in a clear and professional manner. Daily tasks include resolving issues, documenting cases accurately, following established procedures and compliance guidelines, and escalating complex matters when needed. The role also requires collaborating with team leaders, meeting performance targets, and maintaining a high level of empathy and confidentiality when working with sensitive healthcare information. Ongoing learning and adherence to company policies and quality standards are essential to ensure a positive customer experience. Qualifications Strong English communication skills, both written and verbal, with clear pronunciation and active listening abilities. Customer service skills, including problem-solving, conflict resolution, and a customer-focused mindset. Ability to manage multiple inquiries, prioritize tasks, and maintain accuracy in documentation. Comfort working with computer-based tools, CRM systems, and basic office software. High level of integrity, professionalism, and respect for confidentiality, especially regarding healthcare-related information. Willingness to work on-site in Cairo, Egypt, on a full-time schedule, including possible shifts, weekends, and holidays as required. Previous experience in customer support, contact centers, or healthcare accounts is an advantage but not mandatory. Minimum high school diploma or equivalent; further education in communications, business, or healthcare-related fields is beneficial. Show more