Call Center Representative

At the German International University (GIU) in Cairo, we provide an exceptional academic experience that connects world-class education with real-world impact. We are looking for a customer-focused, patient, and solution-oriented Call Center Agent to join our Admissions and Student Support Team. In this role, you will be the first point of contact for parents, students, and applicants — answering incoming calls, responding to inquiries, managing complaints, and providing accurate information about GIU’s programs and services. If you enjoy helping others, have strong communication skills, and thrive in a fast-paced environment, this is an excellent opportunity to grow your career in higher education. Key Responsibilities Handle all incoming calls and respond to caller inquiries in a professional and timely manner. Provide inquirers with accurate and complete information about GIU’s admission requirements, programs, and procedures. Identify, research, and resolve student or applicant issues using the university’s computer system. Follow up on inquiries that are not solved immediately and proactively contact the inquirer. Communicate with other departments (e.g., Academic Affairs, Registration, IT) to resolve complaints and complex issues. Route calls to appropriate resources or team members when necessary. Maintain a professional company image through voice and online interactions. Perform other duties as assigned by the direct supervisor. Qualifications & Requirements Bachelor’s degree from a recognized university (required). 0–2 years of experience in a call center or customer service environment (entry-level welcome). Fluent English communication skills — both spoken and written (required). Excellent Arabic speaking skills also required. Proficient in Microsoft Office Suite and internet applications. Strong knowledge of customer service practices and principles. Excellent data entry and typing skills. Superior listening, verbal, and written communication skills. Ability to handle stressful situations appropriately and remain calm under pressure. Creative problem-solving and effective communication skills. Organized, flexible, friendly, and a strong team player. German language is an asset. What We Offer Package includes: Transportation – GIU Buses Medical Insurance – Next Care Social Insurance WIR Loyalty Program Discounts Postgraduate studies & Self-development support Working Hours: 08:30 AM to 05:00 PM 5 working days per week (Friday and another day off) Show more