Logistics Coordinator – Shops

Role Objectives: The Logistics Coordinator – Shops is responsible for managing daily delivery operations, including assigning orders to Delivery Associates (DAs), monitoring delivery performance, resolving on-ground operational challenges, and ensuring smooth and timely order fulfillment. This role plays a key part in maintaining high delivery accuracy and customer satisfaction. Roles & Responsibilities: Daily Operations Management: Coordinate and oversee daily delivery operations. Assign orders to DAs efficiently based on capacity and route optimization. Ensure all orders are dispatched on time and in alignment with company standards. Receive and verify cash collected by Delivery Associates, ensure proper handover and recording, and escalate any discrepancies in accordance with established procedures. Performance Monitoring: Monitor delivery progress throughout the day and identify potential delays or bottlenecks. Take immediate corrective actions to resolve any operational issues that could impact delivery performance. Prepare and maintain daily and weekly performance reports (e.g., on-time delivery, successful orders, delays). Communication & Problem Solving: Act as the main point of contact for DAs to support in resolving on-ground issues (e.g., customer location difficulties, failed deliveries). Collaborate with the Commercial, Warehouse, and Customer Service teams to address escalations or special delivery requirements. Attendance & Documentation: Track and record attendance, absences, and leaves for delivery staff accurately. Receive and verify delivery documents (Proof of Delivery – PODs) from DAs and ensure proper documentation and submission. Required Education, Knowledge, and Skills: Bachelor’s degree in Business Administration, Logistics, Supply Chain, or a related field. 1–2 years of experience in logistics, delivery operations, or last-mile coordination (preferably in FMCG or e-commerce). Understanding of delivery operations and logistics workflows. Familiarity with route planning, dispatching systems, and performance tracking tools. Problem-solving mindset and ability to respond quickly to on-ground challenges. Good organizational and multitasking skills. Proficient in Microsoft Excel and data reporting. Team player with a proactive and adaptable attitude. Show more