JOBLYIN SUMMARY
Job Overview
This position is offered by Al-Mansour Automotive, in New Cairo, Cairo, Egypt, as a Full-time role. The job details and listed requirements below are based on the original job posting.
COMPANY PROFILE
About the Company
AIi
This summary was prepared with the assistance of AI based on available information and may not reflect all details about the company.Al-Mansour Automotive appears to be involved in the automotive industry, likely operating as a car dealership or retail business.
ORIGINAL JOB DESCRIPTION
About the Job
Job Responsibilities:
Determines automotive problems by listening to customers' descriptions of symptoms; clarifying descriptions of problems; conducting inspections; taking test drives; checking vehicle maintenance records and examining service schedules.
Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Enhances the organization's reputation by achieving and overachieving the targeted CSI (Customer Satisfaction indicator).
Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures.
Promote parts & accessories sales by informing customers about different products, vehicle care, and maintenance that can get their vehicles operating more efficiently.
Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
Minimum Qualifications:
Engineering bachelor's degree (Mechanical, Electrical, Power engineering)
Minimum Experience:
Minimum 3-5 years of experience in the Automotive field is a must.
Job-Specific Skills:
Excellent interpersonal communication skills
Excellent command of English Language
Problem-solving skills
Negotiation skills
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CAREER PROFILE
Role Overview
AIi
This summary was prepared with the assistance of AI based on available information and may not reflect all details about the company.A MG-Senior Service Advisor provides expert guidance to customers regarding vehicle issues, ensuring accurate diagnosis and appropriate service recommendations. They play a key role in enhancing customer satisfaction through effective communication and problem-solving.
JOB SOURCE
Original Job Listing
This job was found through LinkedIn. You can review the original listing before applying.
View Original Listing ↗