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نظرة سريعة على الوظيفة
هذه الوظيفة لدى Al-Mansour Automotive، في New Cairo, Cairo, Egypt، بنظام دوام كامل. تفاصيل الوظيفة والمهارات المعروضة أدناه مأخوذة من إعلان الوظيفة الأصلي.
ملف الشركة
عن الشركة
AIi
هذا الملخص مُعد بمساعدة الذكاء الاصطناعي اعتمادًا على المعلومات المتاحة، وقد لا يعكس جميع تفاصيل الشركة.Al-Mansour Automotive appears to be involved in the automotive industry, likely operating as a car dealership or retail business.
Job Responsibilities:
Determines automotive problems by listening to customers' descriptions of symptoms; clarifying descriptions of problems; conducting inspections; taking test drives; checking vehicle maintenance records and examining service schedules.
Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Enhances the organization's reputation by achieving and overachieving the targeted CSI (Customer Satisfaction indicator).
Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures.
Promote parts & accessories sales by informing customers about different products, vehicle care, and maintenance that can get their vehicles operating more efficiently.
Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
Minimum Qualifications:
Engineering bachelor's degree (Mechanical, Electrical, Power engineering)
Minimum Experience:
Minimum 3-5 years of experience in the Automotive field is a must.
Job-Specific Skills:
Excellent interpersonal communication skills
Excellent command of English Language
Problem-solving skills
Negotiation skills
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المسار المهني
نظرة عامة على الدور
AIi
هذا الملخص مُعد بمساعدة الذكاء الاصطناعي اعتمادًا على المعلومات المتاحة، وقد لا يعكس جميع تفاصيل الشركة.A MG-Senior Service Advisor provides expert guidance to customers regarding vehicle issues, ensuring accurate diagnosis and appropriate service recommendations. They play a key role in enhancing customer satisfaction through effective communication and problem-solving.
مصدر الوظيفة
إعلان الوظيفة الأصلي
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