Software QC

Responsibilities Test Planning & Test Case Management Develop, review, maintain, and execute structured test cases covering golden paths, edge cases, and negative scenarios. Prepare test plans and regression test suites based on product requirements and acceptance criteria. Ensure adequate test coverage across web, mobile, and merchant platforms. Define and maintain effective manual and automated testing approaches to ensure comprehensive test coverage. Participate in requirement and feature discussions to identify potential quality risks and testing scenarios early in the development cycle. Manual & Automated Testing Perform both manual and automated testing across web, mobile, and API environments. Conduct functional, regression, integration, exploratory, and end-to-end testing. Design, execute, and maintain automated test scripts and regression suites where applicable. Execute automated test suites, analyze results, and investigate failures. Validate new features, enhancements, bug fixes, and end-to-end user journeys. Execute structured regression testing before every release and provide clear QC sign-off. Re-test resolved defects and ensure they meet the expected acceptance criteria. API Testing Perform API testing using Postman or similar tools. Send API requests and validate responses, status codes, headers, and JSON payloads. Create and maintain Postman collections and/or scripted API regression suites. Validate API behavior for positive, negative, edge-case, and error scenarios. Mobile Application Testing Test mobile applications on real Android and iOS devices. Install and validate different application builds and verify critical user flows. Identify and report device- or OS-specific issues. Validate app functionality, usability, navigation, and key business journeys across supported devices. Web Application Testing Test web applications across major browsers and supported environments. Use browser Developer Tools, particularly the Network and Console tabs, to investigate issues and capture technical evidence. Validate responsive behavior, UI functionality, integrations, and critical user journeys. Multi-Country & Multi-Language Testing Test products across all operating countries and supported environments. Validate Arabic and English experiences, including RTL/LTR layouts. Test country-specific configurations, currencies, content, and business rules. Ensure localized features and user journeys function correctly across different markets. Payment & Transaction Testing Perform end-to-end testing of payment, refund, cancellation, and transaction-related flows. Test payment gateway integrations, including successful, failed, declined, cancelled, and refunded transactions. Experience with Paymob, PayTabs, Fawry, or similar is highly preferred. Validate that transaction status, amounts, refunds, and related records are correctly reflected across relevant systems. Defect Management Log and track defects using Jira or similar issue-tracking tools. Provide clear reproduction steps, expected vs. actual results, severity, environment/build details, screenshots, videos, logs, and other relevant evidence. Work closely with developers, Product, and other stakeholders to investigate and resolve defects. Re-test fixes promptly and ensure defects are properly closed. Quality Assurance & Continuous Improvement Ensure software releases meet defined quality standards and business requirements. Participate in release readiness discussions and contribute to risk assessment. Identify gaps in existing testing processes and recommend improvements. Continuously improve manual test coverage, automated regression suites, and overall testing methodologies. Advocate for quality throughout the software development lifecycle. Qualifications Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field. 2–4 years of experience in software quality assurance/testing, with hands-on experience in both manual and automated testing. Solid understanding of software testing methodologies, SDLC, and defect life cycle. Experience with Jira or similar issue/test management tools. Hands-on experience with API testing using Postman or similar tools. Experience testing web and mobile applications, preferably on real Android and iOS devices. Experience with functional, regression, integration, exploratory, and end-to-end testing. Familiarity with Agile/Scrum methodologies. Good understanding of SQL and database testing. Basic understanding of Git and release branches/build management. Strong analytical and problem-solving skills. Excellent attention to detail and strong ownership of quality. Good to Have Test automation experience using Playwright, Selenium, Maestro, or similar tools. Experience reading application logs to investigate failures. Basic performance/load testing knowledge using JMeter, k6, or similar tools. Experience creating or maintaining automated/API regression suites. Experience with payment gateway testing. ISTQB or similar certification. Experience testing multi-language, multi-country, RTL, and localized products. Basic programming/scripting knowledge using JavaScript, Python, Java, or similar. Business Objective Ensure product releases reach customers defect-free and within agreed timelines by owning structured manual and automated testing across web, mobile, and merchant platforms in all operating countries. The role has a particular focus on payment, refund, coupon, checkout, and other high-impact business flows, where defects can directly result in financial loss, customer dissatisfaction, or operational impact. The QC Tester provides a documented quality gate before release, helping reduce production incidents, improve release confidence, and shorten release cycles. Top 3 KPIs Bugs Caught Before Release At least 85% of bugs are identified by QC before reaching customers. Zero critical bugs in payment, refund, or coupon flows reach production. On-Time Release Testing & QC Sign-Off 100% of releases receive the required full test run across all applicable countries/environments. Testing is completed within 2 working days of code freeze. No release proceeds to production without documented QC sign-off or an agreed exception. Bug Quality & Re-Test Turnaround Less than 10% of reported bugs are returned as "Cannot Reproduce." Fixed bugs are re-tested and closed within 1 working day of becoming available for re-testing. Bug reports consistently include clear reproduction steps, expected/actual results, severity, environment/build information, and supporting evidence. Show more