JOB OPPORTUNITY
Team Leader - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE
Mashreq
JOBPLATFORM SUMMARY
Job Overview
This position is offered by Mashreq, in Egypt, as a Full-time role. The job details and listed requirements below are based on the original job posting.
ORIGINAL JOB DESCRIPTION
About the Job
- Develop objectives for the call center’s day-to-day activities - Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) - Collect and analyze call-center statistics (Capacity, costs, customer service metrics etc.) - Hire, coach and provide training to personnel to maintain high customer service standards - Monitor and improve the process of telephone handling and call handling processes - Evaluate performance with key metrics (accuracy, call-waiting time etc.) - Prepare reports for different departments or higher management - Resolving customer complaints - Analyzing and improving call center metrics and customer feedback - Planning, organizing, and directing call center operations - Developing and implementing call center policies and procedures - Ensuring that customer service goals are met - Manage authorization department effectively in order to meet customer satisfactions Show more
JOB SOURCE
Original Job Listing
This job was found through LinkedIn. You can review the original listing before applying.