Community Manager

**Position:** Community Manager **Department:** Customer Experience **Employment Type:** Full Time Job Overview We are looking for a customer focused **Community Manager** to manage daily interactions with customers across social media platforms and communication channels. The role focuses on **community moderation, customer satisfaction, and customer success** ensuring that every customer receives a helpful, timely, and professional response. The main objective is to build trust, resolve customer concerns, and deliver a positive customer experience, rather than handling sales or closing deals. Key Responsibilities - Manage daily moderation across social media platforms, including comments, direct messages, and customer inquiries. - Respond to customer questions and concerns in a timely, professional, and friendly manner. - Ensure customer satisfaction by providing accurate information and helpful solutions. - Handle complaints, negative feedback, and sensitive situations professionally. - Follow up on unresolved customer issues until they are addressed. - Escalate complex complaints or issues to the relevant internal department when necessary. - Maintain the brand’s tone of voice and ensure consistent communication across all channels. - Monitor customer feedback, recurring complaints, and common questions to identify areas for improvement. - Maintain accurate records of customer inquiries, complaints, and resolutions when required. - Coordinate with internal teams to ensure customer issues are handled efficiently. - Help build a positive online community and strengthen customer trust and loyalty. - Prepare regular moderation and customer satisfaction reports. Requirements - Previous experience in community management, social media moderation, customer service, or a similar role. - Excellent written communication skills in English and Arabic. - Strong problem solving skills and a customer first mindset. - Ability to handle complaints and difficult conversations calmly and professionally. - Good organizational skills and attention to detail. - Ability to manage multiple conversations and prioritize urgent customer issues. - Strong follow up skills and a sense of responsibility. - Familiarity with social media platforms, messaging tools, and moderation practices. - Ability to remain professional and patient under pressure. Role Scope This position focuses on **customer support, community moderation, and customer success**. Sales, lead conversion, and closing deals are not part of the role’s primary responsibilities. How to Apply Interested candidates should send their **CV**, along with a brief summary of their relevant experience in community management, moderation, or customer service.