موظفة خدمة عملاء - Customer Service Officer

Welcome and assist visitors in a professional and friendly manner. Handle customer inquiries regarding mall facilities, stores, restaurants, entertainment areas, promotions, events, and services. Provide accurate information about store locations, operating hours, parking, facilities, and other mall services. Receive and handle customer complaints and concerns professionally and ensure proper follow-up until resolution. Coordinate with relevant mall departments, security, maintenance, housekeeping, and tenant representatives to address customer requests. Maintain a high level of customer satisfaction and ensure that customer needs are handled promptly. Assist visitors with directions and provide information about different areas within the mall. Support mall events, campaigns, and promotional activities when required. Handle lost and found items according to the mall's procedures. Record customer complaints, inquiries, and feedback and prepare the required reports. Escalate serious or sensitive customer issues to the Customer Service Supervisor or relevant department. Follow all mall policies, procedures, health and safety guidelines, and customer service standards. Maintain a professional appearance and behavior at all times. Perform any other duties assigned by the Customer Service Supervisor or management.