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Company Description Sutherland specializes in leveraging artificial intelligence, automation, cloud engineering, and advanced analytics to help global brands achieve success. Known for its leadership in digital engineering services, Sutherland powers business transformation and innovation through market-leading technologies and process excellence. With extensive experience and a rich portfolio of patents, including numerous AI-based inventions, the company provides scalable digital solutions and optimized operations. Sutherland is dedicated to driving digital transformation, enhancing customer experiences, and delivering cutting-edge solutions tailored to each organization's needs. Job Description About the Role: We are looking for friendly, confident, and customer-focused individuals to join our team as Customer Service Specialists. In this role, you will assist customers, resolve issues, and ensure every interaction ends on a positive and professional note. What you’ll be doing: Answering customer questions and providing timely support Resolving issues in a calm, professional, and friendly manner Communicating clearly and confidently over the phone and via email Making customers feel heard, valued, and supported Working closely with your team to deliver excellent service This is a full-time, on-site role based in Cairo for a Call Center Representative. The successful candidate will handle customer inquiries, resolve issues efficiently, and ensure a high level of customer satisfaction. Daily responsibilities include responding to customer calls and emails, providing effective solutions, and maintaining accurate records of interactions. We support a variety of accounts across different industries, including hospitality, airlines, educational platforms, telecommunications, and subscription-based entertainment channels. This variety offers exposure to different customer service environments and enhances your experience across multiple sectors. Building strong relationships with customers and contributing to a positive, professional team environment are key aspects of this role. Qualifications Ability to handle customer complaints professionally and provide empathetic support English level B2-C1. Flexibility with night and overnight shifts. Prior experience in a call center is advantageous but not mandatory. Additional Information All your information will be kept confidential according to EEO guidelines. Show more

We are hiring Senior Graphic Designer About The Role The Senior Graphic Designer will play a key role in developing and executing creative design concepts across various platforms. This position requires a strong background in branding, packaging, and digital content creation. You will collaborate closely with marketing, content, and sales teams to deliver visually powerful campaigns that align with Magnetic's creative direction and brand standards. Responsibilities Create and develop brand identities and produce comprehensive brand guideline documents Design visually appealing packaging concepts that reflect the brand's essence and positioning Develop engaging digital and social media visuals that drive audience interaction and brand awareness Collaborate with internal teams to deliver unified and effective creative campaigns Ensure design consistency and quality across all materials and channels Research current design trends and continuously introduce fresh, innovative ideas to the team Personal Attributes Highly creative with an eye for detail and innovation Collaborative mindset and ability to work effectively with cross-functional teams Excellent organizational skills and the ability to meet deadlines in a fast-paced environment Requirements Qualifications Bachelor's degree in Graphic Design, Visual Arts, or a related field 3-5 years of professional experience in graphic design Advanced proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) Proven experience in branding, packaging design, and social media visuals Strong understanding of design principles, composition, typography, and color theory A solid portfolio demonstrating a range of creative and commercial projects Show more

Job Purpose The Sr Accountant is a key member of the finance team responsible for performing complex account reconciliations and in-depth financial analysis. This role involves the preparation and posting of journal vouchers, including consolidations and intercompany eliminations. The Sr Accountant is tasked with reviewing and monitoring financial transactions, resolving complex accounting issues, and ensuring the accuracy of all financial data. Responsibilities/Duties Profil de candidat recherché : Financial Operations & Reporting Review and approve accounts payable invoices and validate revenue invoices to ensure accuracy before processing. Prepare and post journal vouchers, including complex entries for consolidations and intercompany eliminations. Perform detailed financial analysis and generate reports for management as needed to support strategic decision-making. Assist in the preparation of key financial statements, including budgets, profit & loss statements, and balance sheets. Assist with monthly reporting, including intercompany reconciliations and the final package declaration. Update and maintain financial data in company databases to ensure information is accurate and readily available. Reconciliation & Analysis Perform and oversee complex balance sheet reconciliations to ensure accuracy and integrity of financial records. Reconcile intercompany accounts at both the P&L and balance sheet levels, working with the consolidation team to adjust any variances. Research and resolve complex accounting issues in a timely manner. Coordinate with all relevant stakeholders to ensure that all receivables are collected and accounted for. Compliance & Asset Management Oversee and approve the accurate recording of VAT and withholding taxes to ensure full compliance. Ensure tax recording, provision, and compliance are in line with local and international standards. Determine and classify fixed assets according to company policy, and maintain a fixed asset register to review straight-line depreciation on a monthly basis. Construct, review, and update accounting procedures, processes, and other related documents to ensure best practices. Qualifications ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE Bachelor's degree in Commerce with a major in Accounting. A professional certificate such as CMA, CPA, or ACCA is a significant plus. Excellent command of both spoken and written English and Arabic. Knowledge Expertise in Microsoft Office applications, with advanced proficiency in Excel. Proficiency with a Reporting Tool (e.g., Hyperion, Cognos, SAP FC) is highly desired. Strong knowledge of financial statements preparation. A deep understanding of Egyptian Accounting Standards (EAS) and IFRS is a must. Experience 5 to 7 years of relevant work experience, preferably within a multinational environment. Experience with statutory financial requirements. Experience with MS Dynamics is a plus. Desired Behaviors & Experience Strong analytical and detail-oriented mindset, with excellent organization and planning skills. Strong communication, presentation, and teamwork skills, with the ability to lead when necessary. Flexible and adaptive, with the ability to thrive in a multinational environment and collaborate with international colleagues. Promotes a culture of excellence, pride, and safety. Exhibits a high degree of cultural sensitivity for a multinational setting. Show more

Westview International Language School is seeking a dedicated and experienced American Diploma English Teacher to join our educational team. This role involves delivering high-quality instruction aligned with the American Diploma curriculum to support students' academic achievement and personal growth. Key Responsibilities: Plan and deliver engaging and effective English language lessons following the American Diploma standards Develop lesson plans and instructional materials that meet curriculum objectives and cater to various learning styles Assess and evaluate student performance regularly through tests, assignments, and projects, providing constructive feedback Create a supportive and inclusive classroom environment that fosters student participation and academic excellence Collaborate with colleagues to enhance curriculum delivery and contribute to curriculum development initiatives Communicate effectively with parents regarding student progress, achievements, and areas for improvement Participate in professional development activities to stay current with subject knowledge and teaching methodologies Requirements Bachelor's degree in English, Education, or a related field Relevant teaching certification and experience in delivering the American Diploma curriculum Strong command of English language and literature with the ability to inspire and engage students Experience teaching high school students preferred Excellent communication and interpersonal skills to effectively interact with students, parents, and colleagues Knowledge of current educational best practices and innovative teaching strategies Commitment to ongoing professional growth and teamwork Safeguarding Statement: The safety and well-being of our students are our top priorities. All appointments are contingent upon successful background checks and reference verification. Benefits Tuition Discount for Dependents Medical Insurance for Self Transportation upon availability (Meeting Points) Show more

The Operations Systems team establishes business-specific data/software requirements and produces routine reporting, added-value analysis, or new product introductions. Duties include a variety of data-related activities: gathering business requirements, implementation, optimizing application performance, and debugging as needed. Key Engagement Partners Are software providers (mostly RATP-group internal) to ensure technical compliance and versions alignment data engineering team to develop solid source-of-truth data repositories for partner departments digital team to deploy new products to company portal/servers The Operations Data Scientist Will Lead Efforts In Extracting Key Insights/value From High-volume Systems Such As Timetables, Rosters, Schedules, Ridership Data, And Train Control And Monitoring Systems. This Will Require familiarity of fundamental statistics and libraries for handling date/time datatypes an acquired understanding of modern train/metro operation Key Responsibilities Profil de candidat recherché : Perform standard and non-standard data and numerical transformations programmatically Maintain and update a growing library of department-specific programs and visualizations Design, develop, administer, and maintain business intelligence digitalized reporting solutions utilizing Qlik Sense, Microsoft Power BI Develop dynamic visual dashboards to support operational needs Develop business intelligence solutions and analytics products for all departments and units as needed Optimize existing programs and deploy for business users Maintain a growing library of department-specific programs and visualizations Liaise with software vendors, internal users, and clients to achieve desired features and performance Apply different project management techniques and uphold high documentation and communication standards. Typical Activities Partner with operational departments to define, develop solid data streams, and manipulate KPI data Investigate edge cases with relevant departments and interpret required code changes Optimize code for speed and performance, create and re-use functions Package existing programs for end-user friendliness (interface, dynamic features, integrations…) Maintain repos & annotations for other developers and user guides business users Attend business meetings and operations to collect/forecast requirements and develop pilot applications Maintain all work in progress and action tracking on accessible locations for all relevant parties Set up regular rhythms with each department Develop and build new Qlik Sense applications Maintain data lake and Qlik Sense data integrations and utilization Occasionally restructure source data; influence the transition to clean data structures from the source Manage access to relevant SharePoint locations and business applications for all stakeholders Make the best use of the company’s existing software packages. Work closely with product owners and development teams on custom developments Upskill colleagues and develop short briefs on use of new/useful features Increase adoption of company tools and portals Package or deploy applications as needed Qualifications Bachelor’s degree is preferred in Computer Science, Mathematics or related fields. Additional certifications in related fields such as data science, visualization technologies, … KNOWLEDGE Proficiency in at least one high-level programming language Understanding of relational database (SQL Server, MySQL, Oracle, etc). This includes the ability to write SQL queries. Understanding of dynamic data visualization and data analytics Able to formulate solutions with data Expert in Microsoft Office Familiarity with project management software tools, methodologies, and best practices English fluency is a must, French language is a plus Experience 3 to 5 years of experience in data science/software development Experience in software development or data analysis (Python, C++) Experience with data visualization tools (Qlik, Power BI, Excel) Completed data science projects as a hands-on implementer Understanding of corporate environment Desired Behaviors Extraordinary customer service and relationship management experience Able to collect/forecast requirements and develop pilot applications/visualizations Curious to extract insights and create value for partner departments Ability to work independently and within a team Ability to explain complex ideas to those with limited IT and systems knowledge Excellent verbal and written communication skills Show more

Job Purpose The Customer Service Agent is responsible for delivering high-quality frontline service to passengers by providing accurate ticketing support, travel information, and daily assistance within metro stations. The role supports ticket sales and subscriptions, guides customer movement, and ensures a positive passenger experience through effective communication, operational awareness, and adherence to safety and service procedures. The Customer Service Agent contributes to efficient station operations by assisting with Ticket Vending Machine usage, managing queues, and maintaining professional service standards. Responsibilities/Duties Profil de candidat recherché : Customer Interaction & Service Delivery Maintain a positive, empathetic, and professional attitude during all customer interactions. Respond promptly and effectively to customer inquiries and requests. Handle and resolve customer complaints professionally and escalate when necessary. Provide accurate information on routes, travel regulations, products, and services. Offer dedicated support to People of Determination (POD) and vulnerable passengers. Proactively welcome and guide passengers throughout the station environment. Ensure customer satisfaction by delivering consistent, high-quality service. Ticketing & Transaction Management Sell, issue, renew, and process tickets and subscriptions accurately at Ticket Offices and Subscription Offices. Support passengers in operating Ticket Vending Machines and promote their use to improve service flow. Manage assigned ticketing and subscription products responsibly. Conduct accurate cash handling, including receiving payments, counting, sorting, recording, and reporting discrepancies. Verify tickets, subscription cards, and cash stock at the beginning and end of each shift. Use ticket office equipment, tools, and machines correctly and responsibly. Monitor the proper functioning of ticket office devices and report malfunctions promptly. Ticket Vending Machine (TVM) Support Assist customers in using Ticket Vending Machines and guide them through the transaction steps. Perform visual checks only to ensure Ticket Vending Machines are clean, accessible, and available for passenger use. Report all issues such as malfunctions, shortages, or operational concerns immediately to supervisors or technical teams. Communicate Ticket Vending Machine downtime or service disruptions clearly and professionally to passengers. Document TVM-related issues according to instructions when required. Queue & Crowd Management Organize and manage customer queues during peak hours and high-demand periods. Support smooth customer flow in front of sales points and station entry/exit areas. Intervene proactively to prevent congestion and ensure efficient service delivery. Administrative & Record-Keeping Duties Process customer forms, applications, and service requests accurately. Maintain detailed records of customer interactions, transactions, complaints, and observations. Communicate shift updates and relevant information accurately during handovers. Report operational deficiencies, emergencies, or incidents through the proper reporting chain. Ensure fingerprint attendance matches attendance records in compliance with company policies. Adhere to company dress code and maintain professional appearance at all times. Internal Coordination & Operational Support Coordinate with colleagues and station teams to ensure continuity of service across shifts. Provide feedback to support improvements in customer service processes. Follow all operational guidelines, instructions, and procedures issued by management. Perform any additional duties assigned by supervisors or line managers. Safety Responsibilities Promote a positive safety culture and participate in safety briefings as required. Comply with RDMC RQHSE policies, procedures, and Safety Management System requirements. Report unsafe conditions, security concerns, or environmental hazards immediately. Understand that safety, security, and environmental protection are shared responsibilities. Intervene appropriately in cases of observed safety, security, or environmental violations. Qualifications ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE Minimum requirement: Diploma degree in a relevant discipline. Preferred: Bachelor’s degree in business administration or any related field. Knowledge Basic knowledge of customer service principles and best practices. General understanding of ticketing systems and customer-facing devices. Basic familiarity with computer tools and digital interfaces. Experience 0-3 years of experience in customer service, retail, hospitality, or frontline service roles is preferred. Experience in cash handling or public-facing environments is an advantage. Desired Behaviors & Experiences Calm Under Pressure: Maintains composure and professionalism in challenging situations. Team Collaboration: Works effectively with colleagues to support seamless operations. Customer Orientation: Demonstrates strong commitment to passenger satisfaction. Communication Skills: Provides clear and respectful verbal communication in all situations. Attention to Detail: Ensures accuracy in transactions, records, and procedures. System Awareness: Shows comfort using ticketing devices and customer service tools. Problem Solving: Identifies issues and takes appropriate steps to resolve or escalate them. Professional Conduct: Adheres strictly to rules, procedures, and company policies. Flexibility: Willing to work shift patterns, weekends, and holidays as per roster. Respectful Interaction: Builds cooperative relationships with internal and external stakeholders. Show more