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Company Description Sutherland specializes in leveraging artificial intelligence, automation, cloud engineering, and advanced analytics to help global brands achieve success. Known for its leadership in digital engineering services, Sutherland powers business transformation and innovation through market-leading technologies and process excellence. With extensive experience and a rich portfolio of patents, including numerous AI-based inventions, the company provides scalable digital solutions and optimized operations. Sutherland is dedicated to driving digital transformation, enhancing customer experiences, and delivering cutting-edge solutions tailored to each organization's needs. Job Description About the Role: We are looking for friendly, confident, and customer-focused individuals to join our team as Customer Service Specialists. In this role, you will assist customers, resolve issues, and ensure every interaction ends on a positive and professional note. What you’ll be doing: Answering customer questions and providing timely support Resolving issues in a calm, professional, and friendly manner Communicating clearly and confidently over the phone and via email Making customers feel heard, valued, and supported Working closely with your team to deliver excellent service This is a full-time, on-site role based in Cairo for a Call Center Representative. The successful candidate will handle customer inquiries, resolve issues efficiently, and ensure a high level of customer satisfaction. Daily responsibilities include responding to customer calls and emails, providing effective solutions, and maintaining accurate records of interactions. We support a variety of accounts across different industries, including hospitality, airlines, educational platforms, telecommunications, and subscription-based entertainment channels. This variety offers exposure to different customer service environments and enhances your experience across multiple sectors. Building strong relationships with customers and contributing to a positive, professional team environment are key aspects of this role. Qualifications Ability to handle customer complaints professionally and provide empathetic support English level B2-C1. Flexibility with night and overnight shifts. Prior experience in a call center is advantageous but not mandatory. Additional Information All your information will be kept confidential according to EEO guidelines. Show more

Job Purpose The Sr Accountant is a key member of the finance team responsible for performing complex account reconciliations and in-depth financial analysis. This role involves the preparation and posting of journal vouchers, including consolidations and intercompany eliminations. The Sr Accountant is tasked with reviewing and monitoring financial transactions, resolving complex accounting issues, and ensuring the accuracy of all financial data. Responsibilities/Duties Profil de candidat recherché : Financial Operations & Reporting Review and approve accounts payable invoices and validate revenue invoices to ensure accuracy before processing. Prepare and post journal vouchers, including complex entries for consolidations and intercompany eliminations. Perform detailed financial analysis and generate reports for management as needed to support strategic decision-making. Assist in the preparation of key financial statements, including budgets, profit & loss statements, and balance sheets. Assist with monthly reporting, including intercompany reconciliations and the final package declaration. Update and maintain financial data in company databases to ensure information is accurate and readily available. Reconciliation & Analysis Perform and oversee complex balance sheet reconciliations to ensure accuracy and integrity of financial records. Reconcile intercompany accounts at both the P&L and balance sheet levels, working with the consolidation team to adjust any variances. Research and resolve complex accounting issues in a timely manner. Coordinate with all relevant stakeholders to ensure that all receivables are collected and accounted for. Compliance & Asset Management Oversee and approve the accurate recording of VAT and withholding taxes to ensure full compliance. Ensure tax recording, provision, and compliance are in line with local and international standards. Determine and classify fixed assets according to company policy, and maintain a fixed asset register to review straight-line depreciation on a monthly basis. Construct, review, and update accounting procedures, processes, and other related documents to ensure best practices. Qualifications ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE Bachelor's degree in Commerce with a major in Accounting. A professional certificate such as CMA, CPA, or ACCA is a significant plus. Excellent command of both spoken and written English and Arabic. Knowledge Expertise in Microsoft Office applications, with advanced proficiency in Excel. Proficiency with a Reporting Tool (e.g., Hyperion, Cognos, SAP FC) is highly desired. Strong knowledge of financial statements preparation. A deep understanding of Egyptian Accounting Standards (EAS) and IFRS is a must. Experience 5 to 7 years of relevant work experience, preferably within a multinational environment. Experience with statutory financial requirements. Experience with MS Dynamics is a plus. Desired Behaviors & Experience Strong analytical and detail-oriented mindset, with excellent organization and planning skills. Strong communication, presentation, and teamwork skills, with the ability to lead when necessary. Flexible and adaptive, with the ability to thrive in a multinational environment and collaborate with international colleagues. Promotes a culture of excellence, pride, and safety. Exhibits a high degree of cultural sensitivity for a multinational setting. Show more

Job Purpose The Customer Service Agent is responsible for delivering high-quality frontline service to passengers by providing accurate ticketing support, travel information, and daily assistance within metro stations. The role supports ticket sales and subscriptions, guides customer movement, and ensures a positive passenger experience through effective communication, operational awareness, and adherence to safety and service procedures. The Customer Service Agent contributes to efficient station operations by assisting with Ticket Vending Machine usage, managing queues, and maintaining professional service standards. Responsibilities/Duties Profil de candidat recherché : Customer Interaction & Service Delivery Maintain a positive, empathetic, and professional attitude during all customer interactions. Respond promptly and effectively to customer inquiries and requests. Handle and resolve customer complaints professionally and escalate when necessary. Provide accurate information on routes, travel regulations, products, and services. Offer dedicated support to People of Determination (POD) and vulnerable passengers. Proactively welcome and guide passengers throughout the station environment. Ensure customer satisfaction by delivering consistent, high-quality service. Ticketing & Transaction Management Sell, issue, renew, and process tickets and subscriptions accurately at Ticket Offices and Subscription Offices. Support passengers in operating Ticket Vending Machines and promote their use to improve service flow. Manage assigned ticketing and subscription products responsibly. Conduct accurate cash handling, including receiving payments, counting, sorting, recording, and reporting discrepancies. Verify tickets, subscription cards, and cash stock at the beginning and end of each shift. Use ticket office equipment, tools, and machines correctly and responsibly. Monitor the proper functioning of ticket office devices and report malfunctions promptly. Ticket Vending Machine (TVM) Support Assist customers in using Ticket Vending Machines and guide them through the transaction steps. Perform visual checks only to ensure Ticket Vending Machines are clean, accessible, and available for passenger use. Report all issues such as malfunctions, shortages, or operational concerns immediately to supervisors or technical teams. Communicate Ticket Vending Machine downtime or service disruptions clearly and professionally to passengers. Document TVM-related issues according to instructions when required. Queue & Crowd Management Organize and manage customer queues during peak hours and high-demand periods. Support smooth customer flow in front of sales points and station entry/exit areas. Intervene proactively to prevent congestion and ensure efficient service delivery. Administrative & Record-Keeping Duties Process customer forms, applications, and service requests accurately. Maintain detailed records of customer interactions, transactions, complaints, and observations. Communicate shift updates and relevant information accurately during handovers. Report operational deficiencies, emergencies, or incidents through the proper reporting chain. Ensure fingerprint attendance matches attendance records in compliance with company policies. Adhere to company dress code and maintain professional appearance at all times. Internal Coordination & Operational Support Coordinate with colleagues and station teams to ensure continuity of service across shifts. Provide feedback to support improvements in customer service processes. Follow all operational guidelines, instructions, and procedures issued by management. Perform any additional duties assigned by supervisors or line managers. Safety Responsibilities Promote a positive safety culture and participate in safety briefings as required. Comply with RDMC RQHSE policies, procedures, and Safety Management System requirements. Report unsafe conditions, security concerns, or environmental hazards immediately. Understand that safety, security, and environmental protection are shared responsibilities. Intervene appropriately in cases of observed safety, security, or environmental violations. Qualifications ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE Minimum requirement: Diploma degree in a relevant discipline. Preferred: Bachelor’s degree in business administration or any related field. Knowledge Basic knowledge of customer service principles and best practices. General understanding of ticketing systems and customer-facing devices. Basic familiarity with computer tools and digital interfaces. Experience 0-3 years of experience in customer service, retail, hospitality, or frontline service roles is preferred. Experience in cash handling or public-facing environments is an advantage. Desired Behaviors & Experiences Calm Under Pressure: Maintains composure and professionalism in challenging situations. Team Collaboration: Works effectively with colleagues to support seamless operations. Customer Orientation: Demonstrates strong commitment to passenger satisfaction. Communication Skills: Provides clear and respectful verbal communication in all situations. Attention to Detail: Ensures accuracy in transactions, records, and procedures. System Awareness: Shows comfort using ticketing devices and customer service tools. Problem Solving: Identifies issues and takes appropriate steps to resolve or escalate them. Professional Conduct: Adheres strictly to rules, procedures, and company policies. Flexibility: Willing to work shift patterns, weekends, and holidays as per roster. Respectful Interaction: Builds cooperative relationships with internal and external stakeholders. Show more

We are seeking a highly experienced, strategic, and results-driven Senior Marketing Strategist / Marketing Executive (Manager Level) with a strong track record in developing comprehensive marketing plans, leading high-impact campaigns, and driving sustainable business growth through innovative, data-driven strategies and effective brand positioning. Employment Type: Full-Time (Sunday to Thursday | 9:00 AM - 5:00 PM) Key Responsibilities Develop and implement strategic marketing plans aligned with business objectives Lead and manage end-to-end marketing campaigns Conduct market research and competitive analysis to identify growth opportunities Oversee brand positioning and ensure consistent messaging across all channels Analyze campaign performance and optimize strategies based on data-driven insights Collaborate with cross-functional teams to ensure successful execution of marketing initiatives Requirements Proven experience in a Senior Marketing Executive or Marketing Manager role Strong background in marketing strategy development and execution Excellent analytical, leadership, and communication skills Ability to manage multiple projects and meet deadlines effectively Benefits Competitive salary package Medical insurance Social insurance Annual performance-based bonus Show more

Nowlun, the first digital freight forwarder in the MENA region, is redefining logistics by providing instant, transparent, and competitive ocean freight rates via integrated solutions with all major shipping lines. Our mission is to become the top logistics platform for the entire supply chain ecosystem, supporting businesses in Egypt, Saudi Arabia, and beyond with real-time pricing that unlocks significant cost-savings opportunities. We are currently seeking a Marketing Specialist that will beresponsible for coordinating with other marketing and sales professionals to implement innovative campaigns for branding or product launches. Their duties include researching target audiences, recording data from campaign results to add to future reports and overseeing a company's social media channels to ensure brand uniformity. Responsibilities Conduct market research to identify customer trends, competitor offerings and demographic data Liaise with creative teams to come up with branding ideas, graphic designs, promotional materials and advertising copies Discover effective marketing and promotional channels, including media platforms to be used to relay product messages to customers Investigate the performance of a company's marketing campaigns and strategies through evaluating key performance metrics Create innovative marketing campaigns depending on robust data and present the recommendations to management Establish and maintain relationships with new and existing clients through networking and prospecting Create goals and objectives in order to approach customers through appropriate marketing channels Help in outbound and inbound marketing activities by displaying expertise in certain areas such as events planning, advertising, optimization and content development Requirements Bachelor's degree in marketing, business management, or any relative field Excellent analytical skills Good communication and interpersonal skills Attention to detail for precise analysis of data Critical thinking and problem-solving skills Time management and multitasking skills with the ability to prioritize tasks Benefits Join a team of exceptional talents and collaborate with inspiring colleagues who challenge and motivate you to excel Quarterly Performance Bonus Company Stock Options (we hire partners) Private Health Insurance Channel your passion into meaningful work at an organization committed to driving impact and unlocking the potential of an underexplored region Embrace opportunities to learn, grow, and expand your skills every single day Show more

About 100Hires 100Hires is a fast-growing B2B SaaS that automates recruiting workflows for hundreds of companies worldwide. We move quickly, keep processes light, and value direct ownership over long meetings. Founded in 2019, we have 1 500+ verified reviews on G2 & Capterra (4.8 / 5 avg.), and were featured as an ATS #1 by Forbes Advisor. Our applicant-tracking platform helps SMBs attract, screen and hire top talent faster by automating email, SMS, voicemail drops, interview scheduling and candidate scoring. We’re bootstrapped, ambitious, and laser-focused on delivering value to our customers. We’re looking for a driven and talented Account Executive to join our team and help us scale to the next level. What you will do Sales Execution: Own the full sales cycle from discovery to close. Conduct live demos with prospects, handle objections with confidence, and tailor your approach to each lead’s unique needs. Discovery & Mapping: Perform deep discovery to understand customer pain points and map them to 100Hires’ features and use cases. Follow-Ups & Outreach: Write clear, personalized follow-up emails based on call transcripts. Form hypotheses for cold outreach campaigns. Create and refine tailored email sequences and test new approaches to improve conversion rates.. Webinars & Education: Host weekly webinars for leads and customers. Record educational videos from approved scripts to help prospects and users get the most out of 100Hires. Customer Engagement: Act as an evangelist for 100Hires, demonstrating deep product knowledge and enthusiasm for solving hiring challenges. CRM Hygiene: Maintain impeccable database and CRM hygiene. Ensure all fields are complete, leads are worked to completion, and no opportunity falls through the cracks. What we expect from you Experience: At least 1 year of experience selling B2B SaaS software, ideally with $1K–$5K ACV. Familiarity with recruitment tech is a strong plus. Excellent spoken and written English and comfortable with fully remote, async communication Strong live demo skills and objection-handling abilities. Quick learner with the ability to deeply understand 100Hires’ product and its use cases. Solid discovery skills to uncover customer pain points and align them with our solution. Ability to write clear, tailored email sequences and follow-ups. Reliable internet, good microphone/webcam, and a clear voice/accent. Highly responsive and quick to answer leads’ emails. Detail-oriented with a commitment to CRM/database hygiene. Self-starter, motivated and eager to contribute to a growing team. Growth path As the company grows, you can step into a Team-Lead role. Why join us? Competitive USD base salary paid monthly + uncapped commission. Be part of a fast-growing, bootstrapped SaaS company with big ambitions. Opportunity to make a real impact and grow with the company. Stock options that let you share in the company’s growth 100 % remote work and flexible schedule Lean processes, zero micromanagement, real impact Hiring process You fill out a questionnaire. Recruiter Round (45 min). One interview (60 min) with our Founder. Final decision within 48 hours. Show more