Service Desk Executive

Teleperformance Egypt is hiring English-speaking Support Agents to join our support teams in New Cairo. This role is ideal for graduates who are interested in structured learning, and stable income with additional performance rewards. Job Details * Location: New Cairo, Egypt * Employment Type: Full-time * Work Schedule: Rotational shifts & days off Compensation & Benefits * Net salary up to 20,000 EGP (including KPIs) * Paid training * Transportation provided * Medical and social insurance Key Responsibilities * Guide customers through solutions in a clear and professional manner. * Meet quality and performance KPIs. Requirements * University graduates only * English proficiency B2 or above * Strong communication skills 📩 How to Apply Through LinkedIn or WhatsApp: 01096775366 Show more

Job Title Fintech Customer Care | English Speakers | WAH | CV Mandatory Job Description Join Concentrix Today! As the first point of contact for customers, you will help them navigate the platform, troubleshoot issues, and get the most out of the product. You will manage a high volume of customer inquiries across multiple channels while ensuring every interaction is handled with clarity, ownership, and efficiency. Key Responsibilities Deliver High-Quality Customer Support Respond to customer inquiries through Zendesk via email, phone, and other supported channels. Provide clear, accurate, and timely responses to customer questions. Ensure a consistent and professional customer experience across all interactions. Own & Manage Customer Requests Take full ownership of customer requests from the first response through resolution. Proactively follow up to ensure issues are fully resolved. Maintain clear and accurate documentation of customer interactions in Zendesk. Troubleshoot & Resolve Issues Investigate and resolve common product and platform issues. Guide customers through workflows and product best practices. Identify complex issues requiring escalation and route them appropriately. Collaborate with Internal Teams Escalate complex or technical cases to the L2 Technical Support team with clear context. Work closely with Product, Engineering, and other relevant teams when required. Ensure smooth handoffs and proper follow-up on escalated cases. Support Continuous Improvement Contribute to internal documentation and knowledge-base content. Share recurring customer issues and feedback with the team. Support initiatives aimed at improving processes and overall support efficiency. Requirements English proficiency: B2 level or above. 1–3 years of customer support experience. Strong written and verbal communication skills. Experience within fintech, payments, or financial software. Working Conditions Work Model: Work from Home (WAH) Working Hours: 10:00 AM – 7:00 PM Cairo time Shift: Fixed Days Off: Saturday & Sunday Serving Region: Europe Important: A CV is mandatory when applying for this position. Career Framework Role Each program requires a foundational skill set and product-specific knowledge to perform routine tasks within clearly defined processes. The role operates under close supervision, with structured procedures, supporting continuous learning and performance development. What We Offer Competitive Salary Transportation Provided Medical & Social Insurance Fast track for promotions within 6 months Supportive, inclusive, and growth-focused work environment Disclaimer The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills. Concentrix is an equal-opportunity employer and considers all qualified applicants based on role requirements and business needs. Show more

Company Description """*Teleperformance* *We are hiring for a lot of accounts* ◽English accounts ◻️Basic requirements English level B1+ to B2 Full time only No experience needed Headset Provided ◽ Full time salary details 14000 (Net) + 1k overnight allowance 100 Euros💶 KPIS (according to your performance) ▫️Salary increases 10% each and every 6 months ◻️9 Hours. ◻️1 Hour break. ◻️8 Actual Working hours. 🔖 5 working days 🔖 2 days off/new Cairo """ Role Description The Customer Services Agent is a full-time, on-site role based in Cairo. This position involves responding to customer inquiries, resolving issues, and providing clear information about products and services via phone, email, and in person. The agent will handle customer requests, process orders or account updates, and follow up to ensure customer satisfaction. Daily tasks include documenting interactions in the system, coordinating with internal teams to resolve complex issues, and maintaining a professional and empathetic approach in all communications. The role also requires adhering to company policies, meeting performance targets, and contributing to continuous improvement of customer service processes. Qualifications Ability to deliver high-quality Customer Service and support positive Customer Experience. Experience working as Customer Service Representatives or in Customer Support roles. Skills in maintaining Customer Satisfaction and addressing concerns efficiently. Strong communication, active listening, and problem-solving abilities. Comfort working in an on-site environment in Cairo and collaborating with team members. Basic computer skills and familiarity with customer service software or CRM systems. Previous experience in a customer-facing role is preferred. Ability to work full time, manage multiple tasks, and remain calm under pressure. Proficiency level of English from B1+ to B2 Show more

What You'll Do Deliver exceptional customer service — Act as the frontline ambassador for our brand, ensuring every client interaction results in satisfaction and long-term retention. Meet and exceed service standards — Commit to a 24-hour turnaround on all written communications (including emails) Leverage AI-powered tools — Utilize conversational AI systems to efficiently respond to queries regarding cover, claims, hospitalizations, and complaints, ensuring swift and accurate communication. Manage a dynamic workload — Multi-task across daily assignments, ad hoc requests, and individual case follow-ups with precision and professionalism Calls, E-mails & Chat Build expert product knowledge — Develop extensive understanding of our insurance products to provide timely, accurate information to clients worldwide. Collaborate across global teams — Work closely with underwriting, claims, medical, and provider network teams across multiple time zones to deliver seamless end-to-end client solutions. Maintain accurate case documentation — Record all client interactions, case notes, and outcomes in our systems with attention to detail, supporting audit readiness and continuity of care. What You Bring Essential Full flexibility to work rotating shift patterns, including nights and weekends Bachelor's degree qualification is not required for this role What We Offer Our employees are at the heart of everything we do. We recognise that each team member is unique, and we're committed to empowering your professional and personal growth. Dynamic & Multinational Environment — Collaborate with colleagues and clients from around the world, right here in Cairo. Learning & Development — Access dedicated training programs, including free LinkedIn Learning. Competitive Benefits — Performance bonus, comprehensive health insurance, and social insurance in line with Egyptian labour law. Flexibility & Balance — Hybrid working model and an open company culture. Generous Leave — Annual leave entitlement in accordance with Egyptian labour regulations. Ready to Make an Impact? If you thrive in a fast-paced, purpose-driven environment and want to be part of a team that supports people when they need it most — we'd love to hear from you.