Fintech Customer Care | English Speakers | WAH | CV Mandatory

Teleperformance Egypt is hiring English-speaking Support Agents to join our support teams in New Cairo. This role is ideal for graduates who are interested in structured learning, and stable income with additional performance rewards. Job Details * Location: New Cairo, Egypt * Employment Type: Full-time * Work Schedule: Rotational shifts & days off Compensation & Benefits * Net salary up to 20,000 EGP (including KPIs) * Paid training * Transportation provided * Medical and social insurance Key Responsibilities * Guide customers through solutions in a clear and professional manner. * Meet quality and performance KPIs. Requirements * University graduates only * English proficiency B2 or above * Strong communication skills 📩 How to Apply Through LinkedIn or WhatsApp: 01096775366 Show more

Company Description """*Teleperformance* *We are hiring for a lot of accounts* ◽English accounts ◻️Basic requirements English level B1+ to B2 Full time only No experience needed Headset Provided ◽ Full time salary details 14000 (Net) + 1k overnight allowance 100 Euros💶 KPIS (according to your performance) ▫️Salary increases 10% each and every 6 months ◻️9 Hours. ◻️1 Hour break. ◻️8 Actual Working hours. 🔖 5 working days 🔖 2 days off/new Cairo """ Role Description The Customer Services Agent is a full-time, on-site role based in Cairo. This position involves responding to customer inquiries, resolving issues, and providing clear information about products and services via phone, email, and in person. The agent will handle customer requests, process orders or account updates, and follow up to ensure customer satisfaction. Daily tasks include documenting interactions in the system, coordinating with internal teams to resolve complex issues, and maintaining a professional and empathetic approach in all communications. The role also requires adhering to company policies, meeting performance targets, and contributing to continuous improvement of customer service processes. Qualifications Ability to deliver high-quality Customer Service and support positive Customer Experience. Experience working as Customer Service Representatives or in Customer Support roles. Skills in maintaining Customer Satisfaction and addressing concerns efficiently. Strong communication, active listening, and problem-solving abilities. Comfort working in an on-site environment in Cairo and collaborating with team members. Basic computer skills and familiarity with customer service software or CRM systems. Previous experience in a customer-facing role is preferred. Ability to work full time, manage multiple tasks, and remain calm under pressure. Proficiency level of English from B1+ to B2 Show more

What You'll Do Deliver exceptional customer service — Act as the frontline ambassador for our brand, ensuring every client interaction results in satisfaction and long-term retention. Meet and exceed service standards — Commit to a 24-hour turnaround on all written communications (including emails) Leverage AI-powered tools — Utilize conversational AI systems to efficiently respond to queries regarding cover, claims, hospitalizations, and complaints, ensuring swift and accurate communication. Manage a dynamic workload — Multi-task across daily assignments, ad hoc requests, and individual case follow-ups with precision and professionalism Calls, E-mails & Chat Build expert product knowledge — Develop extensive understanding of our insurance products to provide timely, accurate information to clients worldwide. Collaborate across global teams — Work closely with underwriting, claims, medical, and provider network teams across multiple time zones to deliver seamless end-to-end client solutions. Maintain accurate case documentation — Record all client interactions, case notes, and outcomes in our systems with attention to detail, supporting audit readiness and continuity of care. What You Bring Essential Full flexibility to work rotating shift patterns, including nights and weekends Bachelor's degree qualification is not required for this role What We Offer Our employees are at the heart of everything we do. We recognise that each team member is unique, and we're committed to empowering your professional and personal growth. Dynamic & Multinational Environment — Collaborate with colleagues and clients from around the world, right here in Cairo. Learning & Development — Access dedicated training programs, including free LinkedIn Learning. Competitive Benefits — Performance bonus, comprehensive health insurance, and social insurance in line with Egyptian labour law. Flexibility & Balance — Hybrid working model and an open company culture. Generous Leave — Annual leave entitlement in accordance with Egyptian labour regulations. Ready to Make an Impact? If you thrive in a fast-paced, purpose-driven environment and want to be part of a team that supports people when they need it most — we'd love to hear from you.

Company Description "eClerx company ""We’re hiring Customer Care Executive for the Inbound US Voice Process 📌 Position Details: ▪️ Handle inbound customer inquiries and provide exceptional support to US-based customers. 💰 Salary: ▪️ 21,000 EGP Gross ▪️ 15500 net + 2300 night allowance ( 18k granted ) + 3000 KPIS 🕒 Shifts: ▪️ Rotational night & overnight 🎓 Requirements: ▪️ Fluency in English (B2 Level) 📍 Location: Technological Park, Maadi""" Role Description This is a full-time, on-site Customer Service Agent role based in Cairo. The Customer Service Agent will handle incoming customer inquiries via phone, email, and in person, providing accurate information and resolving issues promptly and courteously. Responsibilities include documenting interactions in company systems, following up on pending requests, and escalating complex cases when necessary. The role also involves coordinating with other departments to ensure timely resolution, maintaining up-to-date knowledge of company products and policies, and contributing feedback to improve customer experience and service processes. The agent is expected to meet performance targets related to response times, resolution rates, and customer satisfaction. Qualifications Candidates should possess skills in customer service and customer support, with the ability to handle inquiries efficiently and professionally. Candidates should possess skills in customer satisfaction and customer experience, focusing on delivering positive and consistent interactions. Candidates should possess skills relevant to working as customer service representatives, including clear communication and active listening. Strong verbal and written communication skills in English and Arabic, with the ability to explain information clearly and calmly. Ability to work on-site in Cairo, manage time effectively, and perform in a fast-paced environment. Basic computer literacy, including proficiency with email, CRM or ticketing systems, and standard office software. Previous experience in a customer-facing role is preferred, but motivated candidates with transferable skills are encouraged to apply. High school diploma or equivalent required; additional education in business, communications, or related fields is an advantage. proficiency level of English from B1+ to B2 Show more Show less