Retail IT Systems, Infrastructure & Technical Operations Specialist

Company Description Gourmet Egypt is a premium food retailer that has been serving passionate food enthusiasts since 2006, evolving from a niche importer for five-star hotels into a leading brand with flagship stores and its own “Handcrafted by Gourmet” product range. The company combines the creativity of in-house culinary experts and renowned visiting chefs to craft high-quality products from carefully selected local and imported ingredients. Gourmet Egypt has invested in state-of-the-art digital channels, including an e-commerce platform, webstore, mobile app, and shoppable recipes, to offer customers a seamless shopping experience. The company’s mission is to help customers enjoy lovingly made food that enriches their lives, while fostering a community where every customer is treated like family and team members’ skill, passion, and care are highly valued. Individuals with strong team spirit and a passion for food are encouraged to explore career opportunities with Gourmet Egypt. Role Description This is a full-time, on-site role based in Cairo for a Retail IT Systems, Infrastructure & Technical Operations Specialist. The specialist will oversee the day-to-day operation, maintenance, and optimization of retail IT systems, including point-of-sale (POS) platforms, store networks, servers, and related hardware and software. The role includes monitoring system performance, managing incidents and service requests, and ensuring high availability of critical retail and back-office systems. The specialist will coordinate with vendors and internal teams to implement updates, security patches, and infrastructure improvements, and will support the e-commerce platform and integrations with in-store systems. Additional responsibilities involve documenting procedures, training store staff on IT tools, enforcing IT security and data protection standards, and contributing to IT projects that enhance operational efficiency and customer experience. Qualifications Experience with retail IT systems such as POS platforms, store management systems, and inventory or ERP solutions. Strong knowledge of IT infrastructure, including networks (LAN/WAN/Wi-Fi), servers, storage, and endpoint devices. Skills in technical operations and support, including troubleshooting hardware and software issues, incident management, and root cause analysis. Understanding of IT security principles, user access management, data protection, and backup and recovery practices. Ability to work with e-commerce technologies and system integrations between online platforms and in-store systems. Proficiency in documenting procedures, creating technical guides, and training non-technical users. Strong analytical and problem-solving abilities, with attention to detail and a focus on reliability and uptime. Effective communication and collaboration skills, with the ability to work cross-functionally with operations, finance, and store teams. Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent Show more