Hotel Manager
Rixos Hotels
Company Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitalityis a work of heart, Join us and become a Heartist®. Job Description We are seeking an experienced and visionary Hotel Manager to lead our operations in Alexandria, Egypt. As Hotel Manager, you will serve as a key member of the executive leadership team, responsible for overseeing all aspects of hotel operations and ensuring exceptional guest experiences. This is an opportunity to drive operational excellence, foster a culture of service, and lead a diverse team in a dynamic hospitality environment. Lead and oversee all hotel operations across multiple departments including Front Office, Housekeeping, Food & Beverage, and Culinary, ensuring seamless coordination and service delivery Partner with the General Manager and executive team to translate strategic priorities into actionable operational goals, structured plans, and measurable outcomes Establish and implement comprehensive department policies, standard operating procedures, and service standards aligned with brand expectations and local regulatory requirements Provide hands-on leadership that sets clear standards for exceptional service through emotional intelligence, authentic personal connection, and visible presence throughout the property Oversee recruitment, onboarding, training, and performance management of operational staff, fostering a culture of continuous learning and professional development Provide coaching, mentorship, and leadership development to department heads, empowering them to act as entrepreneurs and drive innovative, guest-focused solutions Monitor and analyze staffing levels, productivity metrics, and operational key performance indicators to optimize both service quality and financial performance Prepare and manage operational budgets, monitor expenses, and work toward achieving profit objectives while maintaining service excellence Analyze guest feedback, quality metrics, and audit results to identify opportunities for improvement and implement structured enhancement plans Assume General Manager responsibilities during their absence, maintaining operational continuity and leadership presence Champion a strong culture of health, safety, and accident prevention throughout the property Build and maintain positive relationships with guests, staff, and external stakeholders, demonstrating transparency and inclusive leadership Qualifications **Experience & Skills** Minimum 10 years of progressive hotel operations leadership experience, ideally within upscale or luxury hospitality environments Minimum 5 years in a senior leadership role such as Hotel Manager, Director of Operations, or Director of Rooms within a recognized quality hotel or resort Proven expertise in leading complex, multi-department operations with demonstrated success in service delivery and guest satisfaction Strong working knowledge of hotel management systems, financial reporting, labor management, and productivity tools Excellent team leadership and motivational skills with proven ability to coach and develop emerging leaders Outstanding analytical and problem-solving abilities with sound judgment and meticulous attention to detail Strong communication skills, both written and verbal, with ability to articulate vision and expectations clearly Proficiency in budget management, cost control, and revenue optimization Demonstrated expertise in guest relations, complaint resolution, and service recovery Proficiency with hotel property management systems and hospitality technology platforms Conflict resolution and negotiation skills Flexible availability including evenings, weekends, and holidays as required by hotel operations **Leadership Attributes & Personal Qualities** Calm, emotionally intelligent leader who thrives in dynamic, fast-paced environments Warm, composed, and deeply service-oriented, even under pressure Naturally curious, proactive, and solution-focused with a commitment to continuous improvement Assertive yet collaborative approach to decision-making and problem resolution Resilient and adaptable with ability to navigate change effectively Organized and efficient with strong time management capabilities Visionary thinker committed to creating an exceptional workplace and guest experience Empathetic and inclusive leadership style that values diverse perspectives **Education & Certifications** Bachelor's degree in hospitality management, business administration, or related field (preferred) Knowledge of Egyptian hospitality regulations and compliance standards (preferred) Certification in hotel management or hospitality leadership (preferred) Show more