وظائف التكنولوجيا وتقنية المعلومات

Job Description Job Summary The German-Speaking Customer Service Representative will serve as the primary point of contact for our German-speaking customers, providing exceptional support, answering inquiries, and resolving issues to ensure a high level of customer satisfaction. This role requires fluency in both German and English and excellent communication skills across various support channels. Key Responsibilities Customer Interaction: Provide first-class customer service via email, chat, and phone. Inquiry Resolution: Respond to customer questions related to products, services, orders (modifying, canceling, shipment delays), and general inquiries. Issue Management: Handle and resolve customer complaints, escalating complex technical or critical issues to the appropriate internal departments when necessary. Process Adherence: Provide accurate, valid, and complete information by using the right methods and tools, ensuring compliance with company policies. Documentation: Utilize Customer Relationship Management (CRM) software and Help Desk Ticketing Systems (e.g., Zendesk, Salesforce) to track and manage all customer interactions and requests efficiently. Performance: Work to achieve key performance indicators (KPIs) such as customer satisfaction (CSAT) and quality targets. Feedback: Report to management on customer feedback, common complaints, and quality trends to drive continuous improvement. Qualifications Language Fluency: High level of fluency in German (C1 or C2 level preferred) and professional working proficiency in English (B2 level or higher) (written and oral). Experience: Previous experience in a customer service, call center, or related customer-facing role is typically required. Education: A high school diploma or equivalent is generally required, with a degree in a business or communications-related field often preferred. Technical Skills: Familiarity with CRM software (e.g., Salesforce, HubSpot) and Help Desk Ticketing Systems is required. Soft Skills: Excellent communication, empathy, problem-solving, and active listening skills. Work Style: Ability to work in a dynamic, fast-paced environment and manage stressful situations with a calm and positive attitude. TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. Req Id: R_2511_16116 Posted At: Wed Apr 01 2026 00:00:00 GMT+0000 (Coordinated Universal Time) Show more

purpose of the job: Lead the design, deployment, and operation of scalable, secure HPC and AI infrastructure across on-premise and cloud environments, serving as the senior technical authority and escalation point for multiple client projects. Mentor and manage a team of systems engineers while owning client relationships, project delivery, and pre-sales support to ensure SLA adherence and long-term account growth. Requirements : B.Sc. in Computer and/or Communications Engineering or similar degree that provides a strong knowledge of computer science. 3 – 6 years of hands-on experience in Linux systems engineering, HPC, cloud solution architect or infrastructure/DevOps roles, including experience leading engineers or technical workstreams. Basic Qualifications: Technical: Expert knowledge of Linux/Unix based systems administration and internals Proven hands-on experience with Kubernetes in production (deployment, upgrades, networking, storage, RBAC, Helm) and container technologies (Docker, containerd) Strong experience with configuration management and IaC tools (Ansible, Puppet, Terraform) Strong programming concepts and scripting skills [bash - python] Good knowledge of IP Networks (TCP/IP, VLANs, routing, DNS, load balancing) Experience with monitoring and observability tools Excellent troubleshooting capabilities & problem-solving skills with a structured, root-cause approach Leadership & Management: Demonstrated experience leading, mentoring or supervising engineers Ability to delegate, prioritize and make sound technical decisions under pressure Basic knowledge of project management concepts (scope, planning, risk, stakeholder management) and methodologies (Agile/Scrum, Waterfall) Basic understanding of account management: managing client expectations, relationship building and identifying client needs Ability to explain technical topics clearly to non-technical stakeholders Personal: We are looking for candidates who are smart, passionate, hard workers, with a high ability of self-learning, and who feel comfortable working on the edge of the unknown. Strong sense of ownership and accountability; leads by example Customer-oriented mindset with professional and diplomatic client handling Excellent oral and written communication and presentation skills Excellent oral and written English skills. Candidates are ready to travel 50% of the time in the GULF region. Following will be considered as a plus: Kubernetes certifications (CKA, CKAD, CKS) Experience with GPU clusters and AI/ML infrastructure (e.g., NVIDIA GPU Operator, CUDA, DGX systems) Good knowledge of Virtualization technologies (i.e VMware, KVM, OpenStack) Good knowledge of Cloud Computing platforms/technologies (AWS, GCP, Azure,...) including managed Kubernetes (EKS, GKE, AKS) Project management or Agile certifications (PMP, CAPM, Scrum Master) Linux certifications (e.g., RHCE) and familiarity with ITIL / IT service management practices Experience with HPC environments: job schedulers (Slurm, PBS), parallel file systems, MPI and high-speed interconnects (InfiniBand) Experience/ knowledge with AI and Agentic AI fundamentals Show more

Data Scientist - Credit/debit card analytics Industry: Banking & Financial Services Contract: 12 Months We are looking for a Data Scientist / Data Analyst with strong experience in banking analytics, credit/debit card analytics, customer segmentation, and predictive modeling to support data-driven business and customer strategy initiatives. Key Responsibilities Analyze customer, transaction, and portfolio data to identify business opportunities and trends. Develop customer segmentation models based on behavioral, transactional, and demographic data. Build and apply predictive models for customer behavior, retention, acquisition, cross-sell, upsell, and propensity. Analyze credit card portfolio performance, customer spend, revenue, and profitability. Support campaign analytics and measure campaign performance and ROI. Identify opportunities to improve customer engagement, revenue, and portfolio performance. Perform statistical analysis and translate analytical findings into actionable business recommendations. Work closely with business, product, marketing, and risk stakeholders. Develop analytical reports and dashboards to communicate insights effectively. Must-Have Skills Banking / Financial Services experience Credit Card / Debit Card analytics Customer Segmentation Predictive Modeling / Machine Learning Customer / Portfolio Analytics Revenue & Profitability Analytics Strong SQL Strong Python Experience with transaction/customer data Strong analytical and stakeholder communication skills Good to Have Customer Lifetime Value (CLV) Churn / Attrition Modeling Propensity Modeling Cross-sell / Upsell Next Best Offer / Next Best Action Campaign Analytics Spend Analytics Credit Risk Analytics Statistical Modeling Power BI / Tableau PySpark Show more

Bevatel is seeking a motivated DevOps Engineer with a solid foundation in Google Cloud Platform (GCP) to join our growing technical team. In this role, you will help build, maintain, and automate our cloud infrastructure while working closely with our developers. Role and Responsibilities: Assist in the management and maintenance of our Google Cloud infrastructure. Support the deployment and configuration of applications using Kubernetes. Learn to use Terraform to manage infrastructure as code. Help maintain and troubleshoot our CI/CD pipelines. Write and update scripts in Python or Bash to automate routine tasks. Monitor system performance and help ensure the stability of our applications. Collaborate with the development team to understand and support their infrastructure needs. Contribute to documentation and best practices for our DevOps workflows. Requirements Currently enrolled in or a recent graduate of a program in Computer Science, Information Technology, or a related field. Basic understanding of cloud concepts (GCP, AWS and/or Azure) Good understanding of any componentization framework (ex: Docker) Good understanding of component orchestration frameworks (ex: Kuberneates) Familiarity with at least one scripting language (Python or Bash). A solid grasp of basic networking principles and Linux command-line tools. Strong problem-solving skills and a proactive attitude. Eagerness to learn and a strong interest in DevOps tools and methodologies. Ability to work effectively both independently and as part of a team. Show more

Connect to your career at Deloitte Deloitte, established globally in 1845, is the world’s largest and leading professional services firm, providing Audit & Assurance, Tax & Legal and Consulting and related services to public and private clients spanning multiple industries. Present in more than 150 countries, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation. Deloitte innovation hub (DIH) is a strategic initiative established to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients’ most complex business problems, across portfolios that include ‘Strategy & Transactions’, ‘Customer’, ‘Engineering, AI & Data, ‘Enterprise, Technology & Performance’ and ‘Cyber’. DIH is aiming to become the destination for top talents in Egypt for a long, exciting career. We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action. Connect to your opportunity Work with a team to realize the ultimate solution for infrastructure and network configuration/automation and deployment for AWS/GCP/Azure Build and innovate to replace large-scale manual operating processes with scripts and applications Contribute to build and deploy automation support (CI/CD) in AWS/GCP/Azure Develop infrastructure as code and testable infrastructure in AWS/GCP/Azure Develop appropriate metrics to demonstrate performance and operational efficiency by also thinking on how to script and automate better (value) chain monitoring and (chain) testing Drive analysis, design and development of automation tools for configuration, provisioning, deployment, development, and operational tasks Work cross-functionally with various App DevOps teams to test and drive amazing results in an international context Design automated systems management solutions with self-repair/healing as the goal Focus on reducing technical lead time for infra and network for all DevOps teams Provide huge positive customer impact by reducing downtime and costs Connect To Your Skills And Professional Experience 3+ years’ experience with cloud hyperscale’s, such as GCP, AWS or Azure. Experience in cloud implementation such as application development and infrastructure as code (Terraform, AWS SAM, CloudFormation) Confident with key DevOps practices - CICD, IaaS, Containerization and Deployment pipelines Provide expertise in one or more of the following areas: Sysadmin, IaaS, Full Stack development, virtualization/containerization, environments and configuration management Experience with python/Bash/Go scripting Understand the importance of Observability and have built systems to focus on early insight into issues using monitoring and alerting Pioneer DevOps/SRE best practices with a curious mind and an ability to mentor junior employees Able to design and build frameworks or toolsets to be reused by the wider engineering community Extensive experience and expertise across the Splunk platform, its architecture and distributed components including premium apps (ITSI, Enterprise Security, Phantom, etc…) Experience with data streaming technologies Experience of agile methodologies and associated toolsets and code repositories Strong collaboration and stakeholder engagement skills Self-motivated and organised person High level of attention to detail, the ability to think architecturally at ‘big picture’ and able to translate this into practical implementation Desirable Cloud certified with experience Required strong technical skills and demonstrated experience in each of the following areas: Excellent communication (written and oral) and interpersonal skills Deliver right solution architecture, automation and technology choices starting from experimentation and proof of concept phases of new analytical models Demonstrated teamwork and collaboration in a professional setting Flexible and willingness to work on different projects and programming Connect to your service line - Consulting Distinctive thinking, deep expertise, and collaborative work. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we’ll make an impact on that matters. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process. Connect to your Industry “What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organizations; I wanted to be part of a team that made a difference that I could be proud of.”  Dan, Technology and Transformation Our commitment to you Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level. Show more

About noon noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The non-ecosystem of services now includes marketplaces for food delivery, quick commerce, fintech, and fashion. Noon is a work in progress; we’re six years in, but only 5% done. noon’s mission: every door, every day. What you’ll do: Maintain and improve the ground operations performance with assistant managers & hub incharge in terms of delivery, pick up, and all related aspects to comply with the company quality of service standards and Measures. Strategically plan and manage logistics or internal operations. Creating adequate team structure and managing various operational teams. Manage day to day operations in the network to ensure meeting of internal SLA’s along with productivity, cost and company targets. Regularly analyze the nature of the business and customer feedback to modify the order lifecycle through technology, automation, process improvements which culminate in better experience overall. Work with Assistant manager & station manager on setting the yearly objectives and expansion/development plans. Scaling the team and the processes to support the growth of the company. Revamping processes: Challenging established processes and implementing new processes to adapt to the fast growth of Noon. Regularly analyze the nature of the business and customer feedback to modify the order lifecycle through technology, automation, process improvements which culminate in better experience overall. Regularly analyze the nature of the business and customer feedback to modify the order lifecycle through technology, automation, process improvements which culminate in better experience overall. Keep track of quality, quantity, delivery times, transport costs and efficiency. Direct, optimize and coordinate full order cycle Working closely with the Noon’s central team to share and implement global best practices Mentor and develop operation leaders to take up management positions across the noon operational network What you’ll need: Bachelor’s Degree in Logistics or Supply Chain Management or a similar role Minimum 5 years of experience in E-commerce in a related field Strong experience in working as a business partner in delivering better decision support and enabling strategic initiatives which help to improve organization financial performance. Excellent analytical skills as well as strong business acumen. Excellent interpersonal and communication skills, with the ability to build relationships with internal and external stakeholders. Develop project & program work plan and ensure compliance with relevant Stakeholders. Recruit, lead and build a highperformance Project and Program team with ongoing performance reviews. Demonstrated ability to work in a multicultural environment and establish harmonious and effective working relationships both within and outside the organization. Promote efficient and effective logistics & supply chain management & processes. Analytical ability (e.g., pivot tables, lookup functions) to gather and interpret data to further develop, recommend and implement solutions. Who will excel? We’re looking for people with high standards who understand that hard work matters. You need to be relentlessly resourceful and operate with a deep bias for action. We need people with the courage to be fiercely original. Noon is not for everyone; readiness to adapt, pivot, and learn is essential. Show more