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561 وظائف

Manager People Partnering - instashop

talabat

📍 Cairo, Cairo, Egypt💼 Full-time

About Instashop instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region. With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey. Job Description We are looking for a Manager - People Partnering to join our Instashop team and be part of our growth. If you’re a people person who is hungry for a new adventure, a fast-paced workplace is waiting for you. Act as a trusted advisor to Instashop leadership teams on organizational design, talent strategy, workforce effectiveness, culture, and leadership capability. Translate business strategy into actionable people priorities. Drive alignment between business objectives and HR execution. Lead talent reviews and succession planning processes to enable effective internal mobility and succession planning. Provide data driven recommendations on organizational health, retention, engagement, and capability gaps. Evolve Employee Experience by facilitating processes and developing new programs. Bridge management and employee relations by addressing demands, grievances or violations. Manage and control Manpower Plans & Budgets and support the hiring process. Support business needs through the development, engagement, and motivation of employees. Nurture a positive working environment and interactive communication through proper channels. Maintain and monitor HR Systems, Data, and procedures. Implement and manage performance appraisal cycles to drive high performance. Maintain Reward plans and benefits programs in alignment with the Rewards Centre of Excellence. Manage reporting and analytics for better decision making in alignment with the Centre Of Excellence. Qualifications Bachelor’s Degree within HR / Employment Relations (CIPD Qualification or Coaching background is a plus). Minimum of 7 years’ experience within HR Business Partnering. Demonstrated experience managing and influencing stakeholders within complex matrix organizations across multiple markets. Demonstrated ability operating in ambiguous environments with the ability to provide structure, clarity, and direction. Ideally with exposure to the following industries: Retail / E-commerce, Logistics / fulfillment (operations heavy environments) or fast growth organizations. Ability to build and sustain strong professional relationships through collaboration, trust, and a growth oriented mindset. Ability to maintain confidentiality. Strong Communication skills (Written and Verbal). Show more

Call Center Specialist

Beltone

📍 New Cairo, Cairo, Egypt💼 Full-time

Job Overview: Delivering professional, accurate, and timely customer support via inbound and outbound calls. The role serves as the first point of contact for customers seeking assistance with products, services, application status, or issue resolution and ensures high levels of customer satisfaction through efficient call handling, proper documentation, and strict adherence to service standards, scripts, and regulatory compliance. Responsibilities: Answer inbound customer calls and respond to inquiries related to loan products, application status, repayment schedules, and account details. Make outbound calls for follow-ups, feedback collection, or customer engagement campaigns, following pre-defined scripts and call flows. Accurately document customer interactions in CRM or ticketing systems, capturing key details such as the nature of the inquiry, resolution provided, and any required follow-up actions. Provide clear and concise product information, verify customer identity per FRA/CBE compliance guidelines, and escalate any suspicious or complex issues. Resolve basic complaints and issues at first contact, escalating unresolved or sensitive cases to the Team Lead. Monitor call handling time and adhere to shift schedules and call center performance KPIs. Participate in training sessions and team briefings to stay updated on product changes, campaign messaging, and process improvements. Ensure that all customer interactions meet internal quality standards and comply with regulatory and data protection requirements. Support special outbound campaigns such as cross-selling, retention calls, or feedback surveys. Requirements: Bachelor’s degree in business, Communication, or relevant discipline Experience From 2 to 4 years’ experience preferred in Brokerage Operations. Experience in financial services, telecom, or fast-paced service industries preferred. Demonstrated ability to manage large teams and high-volume customer interaction environments CRM systems (Salesforce, Microsoft Dynamics, or similar) Call routing and telephony systems (Genesys, Avaya, etc.) Workforce Management Tools (Verint, NICE) Quality monitoring platforms Microsoft Office Suite and reporting tools (Power BI, Excel) Contact handling SOPs (inbound, outbound, chat, email) Complaint escalation and resolution procedures Regulatory communication guidelines (FRA, CBE) Show more

Power BIExcel

Senior Cyber Security Engineer

Boutiqaat

📍 Heliopolis, Cairo, Egypt💼 Full-time

Job Summary We are looking for a Senior Cybersecurity Operations & Incident Response Engineer to strengthen our cybersecurity capabilities across Security Operations, Incident Response, Threat Hunting, Detection Engineering, Endpoint, Network, Cloud, and Identity Security. The role will be responsible for monitoring and investigating cybersecurity events, leading complex incident investigations, improving security detections and controls, conducting threat-hunting activities, and supporting vulnerability management and security operations across enterprise environments. The ideal candidate will have strong hands-on experience with SIEM, EDR/XDR, DLP, vulnerability management, WAF, IAM, cloud security, incident response, and threat hunting, with the ability to act as a senior technical escalation point and mentor junior cybersecurity team members. Key Responsibilities Security Operations & Detection Engineering Monitor and analyze security events generated by SIEM, EDR/XDR, DLP, firewalls, IDS/IPS, WAF, email security, cloud security, IAM, applications, databases, and other security platforms. Investigate security alerts, validate incidents, perform initial analysis, and support containment and remediation activities. Develop and improve SIEM queries, detection rules, alerts, dashboards, and security monitoring use cases. Analyze security events across endpoints, networks, identities, applications, databases, and cloud environments. Identify monitoring and detection gaps and recommend additional log sources, telemetry, integrations, and security controls. Map security detections and attacker behaviors to the MITRE ATT&CK framework. Act as a senior technical escalation point for complex alerts, suspicious activities, and cybersecurity investigations. Maintain accurate documentation of investigations, findings, evidence, affected assets, and remediation activities. Incident Response & Threat Hunting Lead technical investigations involving malware, phishing, compromised accounts, unauthorized access, insider threats, data leakage, and network intrusions. Determine incident scope, business impact, attack vectors, affected systems, compromised identities, exposed information, and required containment actions. Analyze endpoint telemetry, authentication events, email headers, network traffic, DNS activity, proxy logs, firewall logs, VPN logs, cloud audit logs, application logs, and operating-system events. Develop incident timelines and perform root-cause analysis to determine attacker and defender activities. Conduct proactive threat hunting to identify indicators of compromise, abnormal behavior, suspicious patterns, and activities that may not trigger automated alerts. Participate in Purple Team, breach-simulation, and attack-simulation activities to validate detection and response capabilities. Prepare technical incident reports and conduct post-incident reviews to improve security controls, detections, configurations, and response procedures. Endpoint, Network, Cloud & Identity Security Operate and support EDR/XDR and endpoint-security technologies. Investigate suspicious processes, command-line activity, file creation, registry changes, persistence techniques, malicious scripts, unauthorized software, and suspicious outbound connections. Investigate unusual network traffic, unauthorized remote access, lateral movement, command-and-control communication, and potential data exfiltration. Identify insecure cloud configurations, excessive permissions, exposed services, suspicious cloud activities, and security monitoring gaps. Support identity-security monitoring across IAM, MFA, SSO, PAM, and privileged-access environments. Support vulnerability assessments covering servers, endpoints, network devices, cloud environments, databases, business applications, and externally exposed systems. Support penetration-testing activities and implement additional detections or defensive controls based on identified findings. Security Automation & Technical Leadership Maintain incident-response playbooks, technical runbooks, investigation procedures, escalation guidelines, and detection documentation. Support security automation using scripting and automation technologies. Evaluate new cybersecurity technologies from an operational, technical, and defensive-security perspective. Mentor junior cybersecurity team members in alert analysis, threat hunting, incident investigation, log analysis, evidence handling, and security-tool usage. Coordinate cybersecurity activities with Infrastructure, Network, Cloud, DevOps, Development, Application, and business teams. Collaborate with third-party security providers and vendors during technical implementations, investigations, and security assessments. Reporting, Risk & Compliance Develop and maintain cybersecurity dashboards and KPIs covering alert volumes, false-positive rates, incident trends, detection coverage, response times, vulnerabilities, and remediation progress. Prepare periodic reports covering cybersecurity alerts, incidents, vulnerabilities, threat-hunting activities, control performance, and remediation status. Support audits, risk assessments, compliance activities, and security reviews by providing technical evidence and cybersecurity expertise. Identify security risks and compliance gaps and recommend appropriate corrective actions. Requirements Education & Experience Bachelor's degree in Cybersecurity, Computer Science, Computer Engineering, Information Technology, or a related technical field. Minimum 5 years of hands-on experience in cybersecurity, security operations, incident response, or defensive security engineering. Minimum 3 years of direct experience in SOC operations, Blue Team activities, incident response, detection engineering, threat hunting, or cybersecurity investigations. Proven experience investigating and responding to incidents involving malware, phishing, compromised accounts, unauthorized access, and data-security events. Hands-on experience with SIEM, EDR/XDR, DLP, ZTNA, vulnerability management, WAF, IAM, and security-monitoring solutions. Experience developing and improving SIEM queries, detection rules, dashboards, alerts, and monitoring use cases. Experience analyzing security events across endpoints, networks, identity platforms, applications, and cloud environments. Experience developing incident-response playbooks, investigation procedures, technical documentation, or security automation. Experience supporting vulnerability assessments, security reviews, and technical remediation activities. Experience mentoring or providing technical guidance to junior cybersecurity professionals is preferred. Experience in retail, e-commerce, financial services, or technology environments is preferred. Certifications Candidates with relevant professional certifications are preferred, including: Offensive Security SOC-200 OSDA or equivalent. Blue Team Level 1 (BTL1) or Blue Team Level 2 (BTL2). GIAC certifications related to incident response, intrusion analysis, or digital forensics. AWS or equivalent cloud-security certifications. Vendor-specific certifications related to SIEM, EDR/XDR, DLP, ZTNA, MDM, WAF, or other security technologies. Technical Skills Enterprise SIEM and centralized security-monitoring platforms. EDR/XDR and endpoint-security solutions. Network security technologies including firewalls, IDS/IPS, VPN, proxies, DNS security, and WAF. Vulnerability-management tools such as Nessus, Qualys, Rapid7, or equivalent. DLP, email security, phishing analysis, and data-protection solutions. Cloud security monitoring, cloud logging, and identity-security solutions. IAM, MFA, SSO, PAM, and privileged-access monitoring. Security automation and scripting using Python, PowerShell, Bash, or similar languages. SIEM query languages, log-analysis techniques, and incident-management platforms. Windows and Linux security investigation tools. Strong understanding of MITRE ATT&CK, attacker techniques, threat intelligence, and cybersecurity frameworks. Skills & Competencies Strong knowledge of cybersecurity operations, SOC processes, and incident-response methodologies. Strong understanding of network-security concepts including TCP/IP, DNS, HTTP/HTTPS, TLS, VPNs, and firewalls. Strong analytical, troubleshooting, and problem-solving skills. Ability to investigate security incidents and determine their impact and severity. Strong threat-hunting and detection-engineering capabilities. Ability to prioritize multiple alerts and investigations based on risk and business impact. Strong technical documentation and reporting skills. Excellent communication and stakeholder-management skills. Ability to provide technical guidance and mentor junior team members. Proactive mindset with a strong commitment to continuous learning and staying current with evolving cybersecurity threats. Fluent in English and Arabic. Show more

PythonAWS

Guest Experience Agent

Four Seasons

📍 Cairo, Cairo, Egypt💼 Full-time

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine. About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world class employee experience and company culture. About the location: Nile side Egyptian glamour; a sleek setting, our Hotel embodies modern Cairo and its unique cosmopolitan flare. On one side, the Nile glistens in the sun; on the other, a garden view buzzes with life. This stunning r hotel opened in 2002 and has a combination of classic hotel design. Our hotel is connected to a shopping mall, it has 269 unit, a heated swimming pool, Spa and Fitness Center, and 11 food and beverage venues. Four Seasons Hotel Cairo at The First Residence is flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the center of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our newly opened First Nile Boat, offering panoramic Nile views and brilliant international cuisine. About The Role: The Four Seasons Hotel Cairo At The First Residence is looking for a Guest Experience Agent. The candidate must have a commitment and passion for ensuring the best in guest services and creating a welcoming first impression and lasting farewell.  This position reports to the Guest Experience Manager. This is a highly visible role representing Four Seasons Hotel Cairo At The First Residence and managing the day to day activities of the Guest Relations Team. What You Will Do: Coordinates and liaises with various departments to ensure the hotel provides the highest level guest experiences Meets and greets arriving and departing guests; Provides genuine hospitality and recognition, acts as host/ hostess Maintain a harmonious and professional relationship with co-workers, supervisors and all departments. Develop healthy relation with other front office team members in particular and all hotel employee in general Ensure all local and corporate policies, works rules and benchmark standard are properly applied Utilize Golden appropriately for a maximum guest recognition/satisfaction Developing guest connection and gain feedback from the guest regarding their overall stay or specific issue in particular then actively seeking solution to resolve the problem Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests Assisting the Front Desk team in the check-in and checkout processes based on benchmark standard Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone Actively report Glitch that occurred during shift to Supervisor or Guest Relations Manager Perform any additional duties as assigned by Guest Relations Manager/Front Office manager or Director of Rooms What We Offer: Competitive salary, wages, and a comprehensive benefits package Excellent training and development opportunities Complimentary dry cleaning for employee uniforms/ business attire. Complimentary employee meals Complimentary stays at Four Seasons properties (based on availability), with discounted meals. Dental and medical/disability/life insurance Retirement pension plan Employee service awards Annual employee party/social and sports events Schedule & Hours: 44 working hours a week Show more

Business Development Executive

Delta Retail Solution

📍 Cairo, Cairo, Egypt💼 Full-time

Sales & Business Development DRS-SALES-001 Business Development Executive Cairo, EgyptFull TimeHybrid2-5 Years Apply Now → About The Role We are looking for a Business Development Executive to grow Delta Retail Solution business across ERP, Retail, Cybersecurity and Digital Solutions. Responsibilities Identify new business opportunities. Generate and qualify leads. Meet prospective customers. Prepare commercial proposals. Coordinate product demonstrations. Maintain customer relationships. Follow up opportunities and sales pipeline. Requirements Previous B2B sales experience. Strong communication and presentation skills. Ability to understand technology solutions. Good English. Target-oriented mindset. Nice to Have Experience selling ERP, POS, Microsoft or cybersecurity solutions. Existing enterprise customer network. Position Overview DepartmentSales & Business Development LocationCairo, Egypt TypeFull Time Work ModeHybrid Closing Date2026-10-21 Apply for this Position Show more

AI Engineer - DevOps, AI4ALL

Valeo

📍 Cairo, Cairo, Egypt💼 Full-time

Responsibilities Deploy and maintain secure cloud infrastructure primarily on GCP (Google Cloud Platform) and AWS, ensuring seamless integration between services. Manage and optimize GKE (Google Kubernetes Engine) clusters for high-availability AI applications and microservices. Infrastructure as Code: Build and enforce Terraform strategies to provision and manage infrastructure, ensuring environments are reproducible and version-controlled. CI/CD & Software Verification: Design and implement advanced CI/CD workflows using GitHub Actions, moving beyond simple deployments to create intelligent automation. Build robust verification pipelines that include automated testing, linting, security scanning, and quality gates before production release. Streamline the release process for backend and frontend applications, ensuring "one-click" reliability. Oversee the deployment, maintenance, and backup strategies for databases. Implement comprehensive monitoring and logging solutions (Prometheus, Grafana, Cloud Ops, Cloud Monitoring) to ensure system health, performance, and rapid incident response. Implement security best practices (IAM, VPC configuration, encryption) to protect sensitive AI data and intellectual property. Qualifications Education & Experience B.Sc. or M.Sc. in Computer Science, Computer Engineering, or a related technical field. 5+ years of relevant experience in DevOps, Cloud Engineering, or Site Reliability Engineering (SRE). Proven experience acting as a Senior or Lead engineer, guiding architectural decisions. Technical Requirements Advanced hands-on experience with GCP (specifically GKE, VPC, IAM) and a working knowledge of AWS. Proven ability to design and implement robust, scalable, and secure cloud architectures. Mastery of Docker and Kubernetes administration. Strong proficiency in Terraform. Expert knowledge of GitHub Actions for building, test, build, and deploy pipelines. Experience managing PostgreSQL and ClickHouse databases. Deep understanding of Linux System Administration. Experience with AI/ML lifecycle tools (e.g., Kubeflow, MLflow, Vertex AI). Strong proficiency in Python and Bash scripting. Familiarity with DevSecOps tools and practices. Bonus: Official GCP Certifications (e.g., Professional Cloud Architect, Professional Cloud DevOps Engineer) and Kubernetes Certifications (e.g., CKA, CKAD, CKS) are highly preferred. Bonus: Knowledge of Javascript/Node.js is a strong plus. Soft Skills & Mindset Ability to design long-term solutions rather than quick fixes. Excellent ability to explain complex cloud concepts to Data Scientists and business stakeholders. Comfortable working in a fast-paced environment with evolving requirements. Fluent English is a must. Show more

PythonJavaScriptPostgreSQLDockerKubernetesGitHubAWSGoogle CloudGCPNode.js
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