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JOB OPPORTUNITY

Support Engineer (IMS)

Sonata Software North America Inc.

LocationCairo, Cairo, Egypt
Job TypeContract
Work ModeN/A
SalaryNot specified
Expected Salary
AIThis is an approximate salary range for the Egyptian job market. It is AI-generated guidance, not a salary confirmed by the employer.
25,000 – 45,000 EGP
Posted

JOBLYIN SUMMARY

Job Overview

This position is offered by Sonata Software North America Inc., in Cairo, Cairo, Egypt, as a Contract role. The job details and listed requirements below are based on the original job posting.

COMPANY PROFILE

About the Company

AIThis summary was prepared with the assistance of AI based on available information and may not reflect all details about the company.

Sonata Software North America Inc. is a technology-focused organization that provides specialized IT services and solutions to businesses across various industries. The company's recruitment of roles such as Support Engineer (IMS) indicates an emphasis on technical support and system maintenance, suggesting operations centered around information management systems. While the exact scope of its business activities remains unspecified, the presence of such job titles implies a focus on maintaining and supporting complex technological infrastructures. Sonata Software North America Inc. likely operates within the broader IT services sector, offering expertise in system integration, support, and related technical functions. The company's offerings are tailored to meet the needs of organizations requiring reliable and efficient information management solutions.

ORIGINAL JOB DESCRIPTION

About the Job

Support Engineer (IMS) IMS with German Language Skills "We are seeking a highly motivated and customer-focused German Service Desk / IT Support Analyst to provide first-level IT support to end users. The successful candidate will serve as the primary point of contact for users, handling IT-related incidents, service requests, and technical queries through phone, email, chat, and ticketing systems. The role requires excellent communication skills in both German and English, as the analyst will interact directly with German-speaking and English-speaking client users and provide professional, timely, and effective support. Key Responsibilities • Provide Level 1 IT Service Desk support to end users via phone, email, chat, and service management tools. • Receive and handle incoming calls directly from German-speaking and English-speaking users. • Log, categorize, prioritize, and track incidents and service requests in the ticketing system. €¢ Diagnose And Resolve Common IT Issues Related To Windows operating systems Microsoft Office 365 Outlook and Exchange Citrix and VDI troubleshooting Active Directory Password resets and account management Printers and peripheral devices Network and connectivity issues Distribution Lists/Shared Mail Box Show more

CAREER PROFILE

Role Overview

AIThis summary was prepared with the assistance of AI based on available information and may not reflect all details about the company.

A Support Engineer (IMS) provides technical assistance and troubleshooting for internal systems, ensuring user issues are resolved efficiently. The role involves communicating with end-users to diagnose and resolve problems related to information management systems. It requires a balance of technical knowledge and customer service skills.

JOB SOURCE

Original Job Listing

This job was found through LinkedIn. You can review the original listing before applying.

View Original Listing ↗

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