JOB OPPORTUNITY
IT Valley
JOBLYIN SUMMARY
This position is offered by IT Valley, in Qesm El Giza, Al Jizah, Egypt, as a Full-time role, with a On-site work arrangement. The job details and listed requirements below are based on the original job posting.
COMPANY PROFILE
IT Valley is a job platform focused on connecting skilled professionals with opportunities in technology-driven roles. The company emphasizes career growth and aligns candidates with positions that match their expertise and aspirations. One of the key roles listed is Observability Engineer, indicating an interest in supporting technical teams that prioritize system reliability and performance monitoring. While specific details about IT Valley’s operations, size, or industry focus are not provided, the platform appears to cater to professionals seeking advanced opportunities in engineering and related fields. By highlighting specialized job titles, IT Valley positions itself as a resource for those looking to advance their careers in dynamic and innovative environments. The company's approach reflects a commitment to quality talent matching without making claims about its broader business model or market presence.
ORIGINAL JOB DESCRIPTION
Company Description IT Valley is a regional system integrator delivering technologies, platforms, and business solutions across telecommunications, oil and gas, banking, and general business sectors. For over 22 years, the company has operated in Egypt, the UAE, and KSA, serving both public and private organizations. Its services span new hardware and software implementation, ongoing IT support, and end-to-end solution delivery. IT Valley focuses on helping clients overcome operational challenges, optimize performance, and achieve their strategic goals. Team members join a growth-oriented environment working with diverse industries and complex technology landscapes. Role Description The Application Support Engineer – L2 (Banking Sector) is a full-time, on-site role based in Qesm El Giza. The role involves providing second-level support for banking applications, including incident resolution, service requests, and problem management. Daily responsibilities include diagnosing and troubleshooting application issues, analyzing root causes, and coordinating with development and infrastructure teams for complex cases. The engineer will monitor application performance, ensure adherence to SLAs, and document solutions, workarounds, and operational procedures. The role also requires close collaboration with banking clients, clear communication of technical updates, participation in deployment and upgrade activities, and support during critical production events and scheduled maintenance windows. Qualifications Candidates should possess strong Application Support skills, including experience with L1/L2 incident handling, configuration, and monitoring of enterprise or banking systems. Candidates should possess solid Technical Support capabilities, with familiarity in operating systems, databases, interfaces, and basic networking concepts relevant to application environments. Candidates should possess advanced Analytical Skills and Troubleshooting abilities, including root cause analysis, log review, and systematic problem-solving under time constraints. Candidates should possess effective Communication skills, with the ability to interact clearly with business users, technical teams, and external stakeholders, both verbally and in writing. Relevant experience in the banking or financial services sector, especially with core banking or payment systems, is highly beneficial. Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience. Knowledge of ITIL practices, incident and change management processes, and ticketing tools is an advantage. Ability to work on-site in Qesm El Giza, manage priorities in a high-availability environment, and support occasional after-hours or weekend activities when required. Show more
CAREER PROFILE
Application Support Engineers at the L2 level provide technical assistance and troubleshooting for banking applications. They resolve complex issues and ensure system stability within the financial sector.
JOB SOURCE
This job was found through LinkedIn. You can review the original listing before applying.
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