Telesales Agent

ECB - Engineering Consulting Bureau is a professional services organization focused on delivering technical expertise and project management support across engineering disciplines. While specific industry details are not provided, the company's recruitment of roles such as Senior Site Electrical Engineer suggests involvement in infrastructure, construction, or industrial projects requiring specialized electrical systems design and implementation. The firm likely provides consulting services to clients seeking expert guidance in electrical engineering solutions for on-site applications. As a mid-sized consultancy, ECB may operate across multiple regions, offering tailored support to diverse sectors including energy, manufacturing, and transportation. Its operations are centered around delivering reliable, compliant, and efficient engineering outcomes that meet project-specific requirements and regulatory standards.

Company Description ECB – Engineering Consulting Bureau is a fast-growing engineering and consultancy firm established in 1997, with a multidisciplinary platform serving diverse sectors. The company combines deep knowledge of Egypt’s market characteristics with broad international exposure to deliver tailored, client-focused solutions. ECB is recognized for its strong track record in the consultancy industry and its commitment to quality and efficiency. Its management systems for design, site supervision, and project management comply with ISO 9001:2015 requirements, reflecting rigorous standards and continuous improvement. Applicants will join a professional environment that values expertise, innovation, and client satisfaction. Role Description The Telesales Agent is a full-time, on-site role based in Qesm Heliopolis. The agent will handle outbound and inbound calls to promote ECB’s services, qualify potential clients, and support the sales team in achieving targets. Daily tasks include presenting service offerings, responding to inquiries, managing call logs and CRM records, and following up on leads to convert them into opportunities. The role involves collaborating with internal teams to understand service capabilities, address client needs, and schedule meetings or demonstrations. The Telesales Agent is expected to maintain a professional phone presence, adhere to call scripts and guidelines, and contribute ideas to improve telesales effectiveness. Qualifications Candidates should possess strong Communication skills, including clear verbal expression, active listening, and the ability to explain technical or service details in simple terms. Candidates should possess solid Customer Service and Customer Support skills to handle inquiries, resolve issues, and ensure a positive caller experience. Candidates should possess proven Sales skills, such as lead qualification, persuasive pitching, and follow-up to support conversion and revenue growth. Candidates should possess the ability to participate in and benefit from Training, applying guidance, scripts, and coaching to improve performance. Relevant qualifications include prior experience in telesales or call center roles, familiarity with CRM tools, and basic knowledge of engineering or consultancy services (preferred but not required). Additional beneficial qualifications include goal-oriented work habits, resilience in handling high call volumes, time management skills, and proficiency in English and Arabic. Show more

A Telesales Agent engages in outbound sales activities by contacting potential customers via phone to promote products or services. The role involves communicating key selling points, addressing customer inquiries, and facilitating sales transactions.