This position is offered by ETISALAT BUSINESS CONNECTION, in Cairo, Egypt, as a Full-time role, with a On-site work arrangement. The job details and listed requirements below are based on the original job posting.
COMPANY PROFILE
About the Company
AIiThis summary was prepared with the assistance of AI based on available information and may not reflect all details about the company.
ETISALAT BUSINESS CONNECTION is a dynamic platform designed to connect businesses with qualified professionals across various industries. While the specific industry of the company is not provided, the job title 'Retention Advisors (Customer Service English B1+)' suggests the organization may operate in sectors requiring customer engagement and service support. The role implies a focus on maintaining positive client relationships and ensuring high standards of customer satisfaction. As a job website, ETISALAT BUSINESS CONNECTION likely serves as an intermediary, facilitating employment opportunities by matching skilled candidates with relevant positions. The emphasis on English language proficiency highlights the potential international or multilingual nature of its operations. The platform may cater to both local and global businesses seeking reliable talent in customer-facing roles. By offering specialized job listings, ETISALAT BUSINESS CONNECTION supports workforce development and business growth through effective talent acquisition.
ORIGINAL JOB DESCRIPTION
About the Job
Company Description ETISALAT BUSINESS CONNECTION provides a wide range of business connectivity and digital solutions to support organizations of different sizes and industries. Services include Business Edge Internet Pro, GSM solutions, plug-and-play connectivity, Office 365 licensing, CCTV camera systems, SMS marketing, and online marketing services. The company also offers support with DGTX VAT and other digital tools to help businesses operate efficiently and securely. ETISALAT BUSINESS CONNECTION focuses on reliable service delivery and practical solutions that help clients stay connected and grow.
Role Description The Retention Advisors (Customer Service English B1+) role is a full-time, on-site position based in Cairo, Egypt. The role involves handling incoming and outgoing customer calls, responding to inquiries, and resolving issues with a professional and supportive approach. Retention Advisors will focus on retaining existing customers by understanding their needs, offering suitable solutions, and ensuring high levels of satisfaction with ETISALAT BUSINESS CONNECTION services. Daily tasks include documenting interactions in the system, following up on open cases, and collaborating with the team to improve customer experience and retention rates. The role requires consistent adherence to company policies, performance targets, and quality standards.
Qualifications
Ability to deliver customer-focused service and support, with a strong commitment to customer satisfaction.
Strong telephone manner and effective communication skills for handling calls in English at B1 level or higher.
Experience or aptitude in customer support and customer service in a contact center or similar environment.
Good problem-solving skills, with the ability to identify customer needs and recommend appropriate solutions.
Ability to work on-site in Cairo, Egypt, and maintain punctuality and reliability in a full-time schedule.
Basic computer literacy and ability to learn customer relationship management (CRM) systems and internal tools.
Team-oriented mindset, resilience under pressure, and willingness to receive coaching and feedback.
Previous experience in telecommunications or business services is an advantage but not required.
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CAREER PROFILE
Role Overview
AIiThis summary was prepared with the assistance of AI based on available information and may not reflect all details about the company.
Retention Advisors support customers in maintaining their service relationships. They provide assistance and guidance to ensure continued satisfaction and engagement with company offerings.
JOB SOURCE
Original Job Listing
This job was found through LinkedIn. You can review the original listing before applying.
Explore recent opportunities related to this listing.
Forasna
كول سنتر
سيلفر ايجل
Location: الجيزة, الجيزةType: OTHERPosted:
حضرتك شغلك معانا كول سنتر احنا شركه خدمات فندقيه وتوريدات عموميه الشغل عباره عن تنزيل اعلانات والرد على العملاء براتب 7000 جنيه ونص 7000 اساسي و500 حافر حضرتك بنعلن وظائف داخل القاهره وخارجها مثل الغردقه وشرم الشيخ شغلك معانا سبع ساعات متواصلين او منفصلين وكمان احنا بندربك قبل بدء العمل فلو الشغل مناسب ليك يا فندم استنى رساله منك عشان نكمل باقي التفاصيل الشركة موجودة في الجيزة – الهرم – سهل حمزة. التقديم متاح من مقر الشركة. تحب أبعتلك اللوكيشن ولا المقر بعيد عليك وتحب التقديم أونلاين؟ قولّ/ي أنسب ليك
Customer Support Agent (B1+ English) Outbound & Email
ETISAL International Group
Location: Cairo, EgyptType: Full-timePosted:
Company Description ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, with a strong focus on customer-centric services. The company specializes in delivering customized, high-value outsourcing solutions that meet the unique needs of each client and help them focus on their core business. ETISAL International combines global coverage, cultural understanding, and industry best practices to provide consultative and innovative services. The organization is committed to transparency, flexibility, integrity, and consistently exceeding client expectations. It also places high importance on human capital, quality standards, and the use of state-of-the-art technologies across various industries.
What We Offer
Net Salary: 13,000 EGP
Social & Medical Insurance
Fully Paid Training Program
2 Rotational Days Off per week
Professional, supportive, and inclusive work environment
Prime office location: Abbasia, Cairo
Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering consultative, customized, and innovative outsourcing solutions that address each client’s unique business needs. With strong attention to cultural nuance and industry best practices, ETISAL International supports partners in enhancing customer service while concentrating on their core operations. The company is committed to transparency, flexibility, integrity, and a passion for service, continuously working to exceed client expectations. ETISAL International also places a high value on human capital, quality, and the use of state-of-the-art technologies.
About the Role
We are seeking a highly organized and detail-oriented Back Office Agent to join our Dubai Account team in Abbasia, Cairo. In this role, you will support daily business operations by handling outbound calls, managing email correspondence, and ensuring accurate documentation and record-keeping.
This is an excellent opportunity for individuals looking to build a stable career in a structured and supportive environment. Graduates are strongly encouraged to apply.
Key Responsibilities
Conduct outbound calls to follow up on pending matters and gather required information.
Manage email correspondence, responding to inquiries promptly and professionally.
Process, verify, and maintain documentation and data entry tasks.
Coordinate with internal teams to ensure smooth operations and timely task completion.
Maintain accurate records and follow up on outstanding items.
Qualifications
Bachelor's degree in any discipline.
English proficiency at B1+ to B2 level.
Strong organizational and time-management skills.
High attention to detail and accuracy.
High attention to detail and accuracy.
Excellent verbal and written communication skills.
Ability to work effectively in a structured, target-driven environment.
Flexibility to work rotational shifts.
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🚀 WE’RE HIRING | English Customer Service Representatives! 🚀
Looking for your next career opportunity? Join our team at Innovative Work Solutions! 💙
📌 Job Requirements:
Fluent English (B2–C1)
Excellent communication and active listening skills
Strong problem-solving skills
Customer-focused attitude
Previous Customer Service / Call Center experience is a plus
🕒 Working Hours: 4:00 PM – 1:00 AM
📅 Days Off: Saturday & Sunday
📍 Location: Nasr City, Cairo – near Nozha Bridge
🏢 Work Model: On-site | Full-time
✨ What We Offer:
✔️ Competitive Salary
✔️ Career Growth Opportunities
✔️ Professional Work Environment
📩
What if your job was to make sure every student feels supported from day one? At DFA, we’re looking for someone who cares about students as much as we do.
You’ll be the main point of contact for our students, helping to give each of them an outstanding experience and a reason to stay with us.
What you’ll do:
✅ Send clear, friendly confirmation emails to students
✅ Collect feedback and run surveys to keep improving the student experience
✅ Review and approve requests in our evaluation system
✅ Manage our Google reviews daily
✅ Build long-term, positive relationships and keep students engaged and satisfied throughout their journey
✅ Follow up with students to support retention and reduce drop-off
✅ Handle escalated issues as second-line support and turn them into positive outcomes
What we’re looking for:
🔹 Experience in customer service or a similar role, ideally in education (schools, universities, or training centers)
🔹 Excellent communication skills
🔹 Empathy and a genuine interest in supporting students
🔹 A self-motivated, organized team player
If you’re passionate about student success and love building strong relationships, we’d love to hear from you!
📩 Please read the full job description and requirements before applying: karriere@dfa-eg.net
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