JOBLYIN SUMMARY
Job Overview
This position is offered by Atheel CX, in Cairo, Egypt, as a Full-time role, with a On-site work arrangement. The job details and listed requirements below are based on the original job posting.
COMPANY PROFILE
About the Company
AIi
This summary was prepared with the assistance of AI based on available information and may not reflect all details about the company.Atheel CX is a job website that connects professionals with employment opportunities across various industries. The platform focuses on providing a streamlined and efficient experience for both job seekers and employers. While specific details about the company's industry, size, or locations are not provided, the presence of roles such as 'English teamleader' suggests an emphasis on language-related services or international business operations. Atheel CX likely supports candidates in finding positions that align with their skills and career goals, while offering employers access to a qualified talent pool. The website aims to simplify the recruitment process by facilitating clear communication and matching opportunities with suitable candidates. Without additional information, the exact scope of Atheel CX's services remains inferred based on its listed job titles and general function as a job platform.
ORIGINAL JOB DESCRIPTION
About the Job
Company Description:
Atheel CX, part of Atheel Holding established in 2016, is a customer experience solutions provider supporting businesses across 25 industries. With operations in the UAE, KSA, and Egypt, and multiple delivery sites in Cairo, Atheel CX manages high transaction volumes for global clients while maintaining service continuity. The company serves over 150 clients, supports more than 5 million monthly transactions, and offers services in 15+ languages, including English. Atheel CX holds internationally recognized certifications for quality, information security, safety, and environmental management, reflecting its commitment to compliant, world-class operations. Team members join a large, multilingual workforce focused on innovation, operational excellence, and digital transformation in customer management.
Role Description:
The English Customer Service Representative is a full-time, on-site role based in Cairo, Egypt. The representative will handle customer inquiries in English via phone, email, chat, or other channels, providing accurate information and solutions in a timely and professional manner. Daily tasks include resolving issues, processing requests, documenting interactions in the system, and following established procedures and service standards. The role involves maintaining high levels of customer satisfaction, escalating complex cases when necessary, and collaborating with team members and supervisors to ensure consistent service quality. The representative is expected to adhere to performance targets, comply with company policies and security standards, and contribute to a positive, customer-focused environment.
Qualifications:
Strong customer-facing skills, including experience in Customer Service Representatives and Customer Service roles.
Proven ability in Customer Support and handling inquiries across multiple communication channels.
Focus on Customer Satisfaction, with a track record of meeting or exceeding service quality metrics.
Understanding of Customer Experience principles and commitment to delivering consistent, high-quality interactions.
Excellent English communication skills (spoken and written) and clear, professional telephone etiquette.
Ability to work on-site in Cairo, Egypt, in rotating shifts as required by business needs.
Strong problem-solving skills, attention to detail, and the ability to remain calm and courteous under pressure.
Basic computer literacy and comfort using CRM or contact center systems; prior BPO or contact center experience is an advantage.
High school diploma or equivalent required; post-secondary education in business, communication, or related fields is preferred.
📲 SEND “ENGLISH” ON WHATSAPP TO APPLY:
01115983632
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CAREER PROFILE
Role Overview
AIi
This summary was prepared with the assistance of AI based on available information and may not reflect all details about the company.An English Customer Service Representative assists customers with inquiries, resolves issues, and provides support through various communication channels. The role requires strong interpersonal skills and the ability to handle customer interactions professionally. It often involves using company systems to manage customer accounts and track service requests.
