JOBLYIN SUMMARY
Job Overview
This position is offered by Rixos Hotels, in Alexandria, Alexandria, Egypt, as a Full-time role. The job details and listed requirements below are based on the original job posting.
COMPANY PROFILE
About the Company
AIi
This summary was prepared with the assistance of AI based on available information and may not reflect all details about the company.Rixos Hotels appears to operate in the hospitality sector, likely managing luxury hotel properties with a focus on guest services and security.
ORIGINAL JOB DESCRIPTION
About the Job
Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
We are seeking an experienced and visionary Hotel Manager to lead our operations in Alexandria, Egypt. As Hotel Manager, you will serve as a key member of the executive leadership team, responsible for overseeing all aspects of hotel operations and ensuring exceptional guest experiences. This is an opportunity to drive operational excellence, foster a culture of service, and lead a diverse team in a dynamic hospitality environment.
Lead and oversee all hotel operations across multiple departments including Front Office, Housekeeping, Food & Beverage, and Culinary, ensuring seamless coordination and service delivery
Partner with the General Manager and executive team to translate strategic priorities into actionable operational goals, structured plans, and measurable outcomes
Establish and implement comprehensive department policies, standard operating procedures, and service standards aligned with brand expectations and local regulatory requirements
Provide hands-on leadership that sets clear standards for exceptional service through emotional intelligence, authentic personal connection, and visible presence throughout the property
Oversee recruitment, onboarding, training, and performance management of operational staff, fostering a culture of continuous learning and professional development
Provide coaching, mentorship, and leadership development to department heads, empowering them to act as entrepreneurs and drive innovative, guest-focused solutions
Monitor and analyze staffing levels, productivity metrics, and operational key performance indicators to optimize both service quality and financial performance
Prepare and manage operational budgets, monitor expenses, and work toward achieving profit objectives while maintaining service excellence
Analyze guest feedback, quality metrics, and audit results to identify opportunities for improvement and implement structured enhancement plans
Assume General Manager responsibilities during their absence, maintaining operational continuity and leadership presence
Champion a strong culture of health, safety, and accident prevention throughout the property
Build and maintain positive relationships with guests, staff, and external stakeholders, demonstrating transparency and inclusive leadership
Qualifications
**Experience & Skills**
Minimum 10 years of progressive hotel operations leadership experience, ideally within upscale or luxury hospitality environments
Minimum 5 years in a senior leadership role such as Hotel Manager, Director of Operations, or Director of Rooms within a recognized quality hotel or resort
Proven expertise in leading complex, multi-department operations with demonstrated success in service delivery and guest satisfaction
Strong working knowledge of hotel management systems, financial reporting, labor management, and productivity tools
Excellent team leadership and motivational skills with proven ability to coach and develop emerging leaders
Outstanding analytical and problem-solving abilities with sound judgment and meticulous attention to detail
Strong communication skills, both written and verbal, with ability to articulate vision and expectations clearly
Proficiency in budget management, cost control, and revenue optimization
Demonstrated expertise in guest relations, complaint resolution, and service recovery
Proficiency with hotel property management systems and hospitality technology platforms
Conflict resolution and negotiation skills
Flexible availability including evenings, weekends, and holidays as required by hotel operations
**Leadership Attributes & Personal Qualities**
Calm, emotionally intelligent leader who thrives in dynamic, fast-paced environments
Warm, composed, and deeply service-oriented, even under pressure
Naturally curious, proactive, and solution-focused with a commitment to continuous improvement
Assertive yet collaborative approach to decision-making and problem resolution
Resilient and adaptable with ability to navigate change effectively
Organized and efficient with strong time management capabilities
Visionary thinker committed to creating an exceptional workplace and guest experience
Empathetic and inclusive leadership style that values diverse perspectives
**Education & Certifications**
Bachelor's degree in hospitality management, business administration, or related field (preferred)
Knowledge of Egyptian hospitality regulations and compliance standards (preferred)
Certification in hotel management or hospitality leadership (preferred)
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CAREER PROFILE
Role Overview
AIi
This summary was prepared with the assistance of AI based on available information and may not reflect all details about the company.Manager responsible for overseeing hotel operations, ensuring guest satisfaction and efficient service delivery.
