Senior Customer Success Manager

Company Description ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, with a strong focus on customer-centric services. The company specializes in delivering customized, high-value outsourcing solutions that meet the unique needs of each client and help them focus on their core business. ETISAL International combines global coverage, cultural understanding, and industry best practices to provide consultative and innovative services. The organization is committed to transparency, flexibility, integrity, and consistently exceeding client expectations. It also places high importance on human capital, quality standards, and the use of state-of-the-art technologies across various industries. What We Offer Net Salary: 13,000 EGP Social & Medical Insurance Fully Paid Training Program 2 Rotational Days Off per week Professional, supportive, and inclusive work environment Prime office location: Abbasia, Cairo Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering consultative, customized, and innovative outsourcing solutions that address each client’s unique business needs. With strong attention to cultural nuance and industry best practices, ETISAL International supports partners in enhancing customer service while concentrating on their core operations. The company is committed to transparency, flexibility, integrity, and a passion for service, continuously working to exceed client expectations. ETISAL International also places a high value on human capital, quality, and the use of state-of-the-art technologies. About the Role We are seeking a highly organized and detail-oriented Back Office Agent to join our Dubai Account team in Abbasia, Cairo. In this role, you will support daily business operations by handling outbound calls, managing email correspondence, and ensuring accurate documentation and record-keeping. This is an excellent opportunity for individuals looking to build a stable career in a structured and supportive environment. Graduates are strongly encouraged to apply. Key Responsibilities Conduct outbound calls to follow up on pending matters and gather required information. Manage email correspondence, responding to inquiries promptly and professionally. Process, verify, and maintain documentation and data entry tasks. Coordinate with internal teams to ensure smooth operations and timely task completion. Maintain accurate records and follow up on outstanding items. Qualifications Bachelor's degree in any discipline. English proficiency at B1+ to B2 level. Strong organizational and time-management skills. High attention to detail and accuracy. High attention to detail and accuracy. Excellent verbal and written communication skills. Ability to work effectively in a structured, target-driven environment. Flexibility to work rotational shifts. Show more

🚀 WE’RE HIRING | English Customer Service Representatives! 🚀 Looking for your next career opportunity? Join our team at Innovative Work Solutions! 💙 📌 Job Requirements: Fluent English (B2–C1) Excellent communication and active listening skills Strong problem-solving skills Customer-focused attitude Previous Customer Service / Call Center experience is a plus 🕒 Working Hours: 4:00 PM – 1:00 AM 📅 Days Off: Saturday & Sunday 📍 Location: Nasr City, Cairo – near Nozha Bridge 🏢 Work Model: On-site | Full-time ✨ What We Offer: ✔️ Competitive Salary ✔️ Career Growth Opportunities ✔️ Professional Work Environment 📩

What if your job was to make sure every student feels supported from day one? At DFA, we’re looking for someone who cares about students as much as we do. You’ll be the main point of contact for our students, helping to give each of them an outstanding experience and a reason to stay with us. What you’ll do: ✅ Send clear, friendly confirmation emails to students ✅ Collect feedback and run surveys to keep improving the student experience ✅ Review and approve requests in our evaluation system ✅ Manage our Google reviews daily ✅ Build long-term, positive relationships and keep students engaged and satisfied throughout their journey ✅ Follow up with students to support retention and reduce drop-off ✅ Handle escalated issues as second-line support and turn them into positive outcomes What we’re looking for: 🔹 Experience in customer service or a similar role, ideally in education (schools, universities, or training centers) 🔹 Excellent communication skills 🔹 Empathy and a genuine interest in supporting students 🔹 A self-motivated, organized team player If you’re passionate about student success and love building strong relationships, we’d love to hear from you! 📩 Please read the full job description and requirements before applying: karriere@dfa-eg.net Show more

Company Description Teleperformance is a global leader in customer experience management and contact center services. We provide customer care since 2007 in digital solutions for some of the world’s most recognized brands in more than 25 languages. About the role: The Technical Support Specialist manages end-to-end technical assistance for US-based appliance owners, resolving complex home appliances inquiries. Set in a fast-paced environment, the role balances in-depth technical diagnostics with consultative upselling—ensuring swift problem resolution while recommending genuine parts, accessories, and protection plans that optimize appliance performance. Requirements Fluency in English B2–C1 Bachelor's Degree Willingness to work rotational/night shifts What we offer Competitive salary of 20,00K EGP NET included 115 euros KPIs. Social and Medical insurance with 400K allowance with AXA. 195€ bonuses every three months based on performance. Transportation provided with allowance 1500EGP Discounts in many stores all over Egypt. Overnight allowance + Over Time allowance Work Schedule Rotational shifts. night and overnight shifts, MAX 2AM for Girls with a door to door transportation. Each shift lasts for 9 hours, with 1hour break. 2 Rotational Days off. 📍 Work Location: New Cairo For more questions or inquires reach me on WhatsApp at: +201080035946 https://wa.me/201080035946 Show more