Customer Experience Executive

Role Description This full-time, on-site Customer Service Representative role is based in Qesm El Doki and focuses on supporting travelers and tourism clients. The Customer Service Representative responds to inquiries in person, by phone, and through digital channels, providing accurate information about travel packages, bookings, and services. Daily responsibilities include handling reservations and changes, resolving issues and complaints in a timely manner, and ensuring a smooth customer journey before, during, and after travel. The role also involves coordinating with internal teams, documenting interactions in company systems, following established service procedures, and contributing feedback to improve processes and customer-facing materials. Consistent professionalism, clear communication, and a client-centered approach are essential. Qualifications Ability to perform core customer service duties, including Customer Service and Customer Service Representatives responsibilities, with professionalism and empathy. Skills in Customer Support, including handling inquiries, resolving issues, and providing timely assistance across multiple channels. Focus on Customer Satisfaction, with a track record of meeting or exceeding service expectations and managing complaints constructively. Commitment to delivering a strong Customer Experience, ensuring clients feel informed, supported, and valued throughout their interactions. Strong verbal and written communication skills in English; Arabic language proficiency is highly beneficial. Ability to work on-site in Qesm El Doki, manage time effectively, and handle multiple tasks in a fast-paced tourism environment. Comfort with using computers and common office software; experience with booking or CRM systems is an advantage. Previous experience in travel, tourism, hospitality, or a customer-facing role is preferred but not mandatory. Working Days: Saturday to Thursday Weekly Day Off: Friday How to Apply: hr@wot-connect.com Show more

Role Description This is a full-time, on-site role based in Cairo for a Customer Support Agent – Chat & Email. The role involves responding to customer inquiries through chat and email, providing accurate information, and resolving issues in a timely and professional manner. The Customer Support Agent will manage tickets, follow up on open cases, and ensure that customer interactions are documented clearly and correctly. The role includes identifying recurring issues, escalating complex problems when necessary, and coordinating with internal teams to support smooth service delivery. The agent is expected to maintain high service standards, meet performance targets, and contribute to continuous improvement of support processes. Qualifications Strong Customer Support and Customer Service skills, with a focus on handling chat and email inquiries effectively. Ability to maintain high levels of Customer Satisfaction by responding promptly, professionally, and empathetically to customer needs. Excellent Communication skills, including clear written English and the ability to explain information in a concise and user-friendly way. Solid Troubleshooting abilities to investigate issues, identify root causes, and propose practical solutions or workarounds. Attention to detail and accurate documentation of customer interactions and resolutions. Ability to work in a fast-paced environment, manage multiple conversations, and meet agreed response and resolution times. Comfort with using customer support tools, ticketing systems, and standard office software. Previous experience in customer support or contact center roles is preferred; experience in online or tech-based services is a plus. Show more

Who Are We At The Marq, we are more than a workplace, we’re a family united by a flexible culture, committed to supporting each other and growing together. Role & Responsibilities: Familiarity with call center systems and software for tracking calls and performance metrics. Accurately input customer information and interaction details into the system. Update records as necessary based on customer interactions. Navigate through multiple applications and systems during customer calls. Use internal knowledge bases and resources to find information quickly. Follow protocols for handling sensitive customer data and maintaining confidentiality. Handle all incoming/outgoing calls to the call center. Provide the best possible service to the customers to achieve the highest level of customer satisfaction. Handle and solve all inquiries, requests, and complaints received via all channels available (phone, e-mail, etc.). Communicate with other departments to answer all relevant customer inquiries (community team, facility team, client relations, etc.). Fully understand and adhere to company policies and procedures that generate personal and professional credibility and trust. Respect and apply company vision, mission, and values. Fully understand both individual and company objectives, and work on achieving them effectively and efficiently. Use the available tools and systems to provide the correct information to customers (applications, knowledge base, company website, etc.). Keep up to date with all the services and products provided by the company. Resolve all customer complaints, requests, and inquiries within the pre-determined SLA’s. Escalate problems and provide relevant feedback to the right channels. Requirements: Minimum 1 year of experience in Customer Service or Call Center. Bachelor’s degree in Business, Marketing, or a related field. Real-estate Call center background is a must. Proficiency in problem-solving. Fluent in English Working knowledge of MS Office. Strong active listening and verbal communication skills. Ability to multitask and manage time effectively. Be part of a culture built on growth, teamwork and support. Show more

Duties & Responsibilities: 1.Handle all customer inquiries & requests. 2. Identify and escalate issues to Team Leader 3. Provide product and service information to clients. Cross sell products and services to clients & nonclients according to Contact Center processes and set the needed appointments with concerned Network. 4. Document all call information on the relevant systems. 5. Send all customer inquiries, requests, appointments, & referrals to the network & related head office departments. 6. Determine customers’ needs and achieve customer satisfaction. 7. Answer & process clients’ inquiries, requests & complaints received according to Contact Center processes. 8. Suggest ideas to enhance the service level offered to the clients. 9. Handle campaigns if availability of queuing needs, for example (covering shortage, crisis, huge campaign, etc.….). 10. Replace the Customer Service Team Leader in case of unavailability. 11. Assist the Customer Service Team Leader in providing guidance & advice to the team members. 12. Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible. 13. Adhere to QNB policies & procedures in order to guarantee that QNB business is conducted in compliance with Local Laws, Internal Rules & Regulations, as well as International Standards. Education: Bachelor’s degree in marketing, Business Administration or Commerce (English section) graduation year (2024-2025-2026) Show more