JOBLYIN SUMMARY
Job Overview
This position is offered by Orange Business, in Cairo, Cairo, Egypt, as a Full-time role, with a Hybrid work arrangement. The job details and listed requirements below are based on the original job posting.
COMPANY PROFILE
About the Company
AIi
This summary was prepared with the assistance of AI based on available information and may not reflect all details about the company.Orange Business is a dynamic organization focused on delivering innovative technology solutions and professional services. The company's recruitment of roles such as System Team Leader for IoT SAFe Train, Cloud Avenue L3 Engineering - Sr, and Business Security Officer suggests an emphasis on advanced technological infrastructure, enterprise-level engineering, and strategic security management. Positions like Data Analyst, Software & DevOps Engineer, and Software Engineer indicate a strong presence in data-driven operations, software development, and system integration. While the exact industry and operational scope are not specified, these roles imply involvement in complex IT systems, cloud computing, and digital transformation initiatives. Orange Business appears to prioritize technical expertise, leadership, and security across its operations, supporting a business model that leverages technology for organizational efficiency and growth.
ORIGINAL JOB DESCRIPTION
About the Job
Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
Responsibilities
About the role
Telephone support and/or shift hours mandatory
Provide timely and professional technical support for all IT incidents received by phone or through the web self-service tool.
Respond to all escalations in a timely manner in line with the Incident Handling Policy.
Provide updates to the customers per the Incident Handling guidelines. Updates include managing updates notifications, Email and Telephone communication.
Diagnose incidents utilizing administration tools or remote-control utilities to troubleshoot PC, operating system, or system incidents
Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
Perform technical escalations in line with Incident Handling policy
Ensure incidents are routed to the proper next level/organization as part of the incident management process
Liaise with other relevant departments. e.g. Office IT, Infrastructure, Security, Data Center, etc. to ensure all incidents are managed properly.
Maintain a good degree of technical knowledge of all Orange Business Services IT services and applications.
Maintain a thorough understanding of the tools, systems, and processes required to provide quality customer support.
To resolve by himself/herself most of the incidents relevant to the scope of expertise.
Undertake any other reasonable task as assigned
About You
French speaker
Customer Service oriented, customer focused with good customer service skills.
Ability to multitask.
Good PC troubleshooting background
Good troubleshooting logic to isolate the fault.
At least one formal technical qualification related to Office IT, infrastructure, OS, Data Base
Fluent in spoken and written English and French is a plus.
Teamwork, Simplicity, Agility, Flexibility, Adaptability, result driven and Autonomous
Good communication skills and multi culture understanding.
Prioritization and time management
You bring passion, energy, taste for exploration and adaptability. You seek the opportunity to expand your knowledge and develop new skills.
What We Offer
Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
Professional Development: training programs and upskilling/re-skilling opportunities.
Career Growth: Internal growth and mobility opportunities within Orange.
Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
Reward Programs: Employee Referral Program, Change Maker Awards.
Only Your Skills Matter
Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
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CAREER PROFILE
Role Overview
AIi
This summary was prepared with the assistance of AI based on available information and may not reflect all details about the company.The IT Service Desk Engineer provides technical support to users experiencing issues with computer systems and software. This role involves troubleshooting, resolving problems, and ensuring efficient communication between end-users and internal teams.
