Customer Service Specialist

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The company focuses on delivering customized, innovative outsourcing solutions tailored to each client’s unique business needs. With strong global coverage and deep awareness of different cultures, ETISAL International applies industry best practices and advanced technologies to support diverse sectors. The organization places high value on quality, transparency, flexibility, integrity, and human capital. ETISAL International is committed to exceeding client expectations through continuous improvement of its management and operational standards. Role Description This is a full-time, on-site Backoffice Agent B1+ | Outbound & Emails role based in Cairo, Egypt. The Backoffice Agent will handle outbound communication and email correspondence with customers and partners, ensuring accurate, timely, and professional responses. Daily tasks include processing customer requests, updating records and databases, following up on pending cases, and coordinating with internal teams to resolve issues. The role also involves adhering to service level agreements, maintaining data confidentiality, and complying with company policies and procedures. The Backoffice Agent will support overall operational efficiency by identifying recurring issues and escalating them to the appropriate stakeholders when necessary. Qualifications Candidates should possess strong written communication skills in English (B1+ or higher) and be able to draft clear, professional emails. Candidates should possess customer service and client support skills, including responsiveness, empathy, and a solution-oriented mindset. Candidates should possess basic computer and office software skills, including proficiency with email platforms, spreadsheets, and CRM or ticketing systems. Candidates should possess organizational and time management skills to handle multiple tasks, prioritize work, and meet deadlines. Candidates should possess attention to detail and accuracy in data entry, record updating, and documentation. Relevant experience in backoffice operations, call center or BPO environments is beneficial. Ability to work on-site in Cairo, Egypt, within rotating shifts if required by business needs. High school diploma or equivalent required; a university Show more

Company Description Ezz Elarab Group, founded in 1975 as a family automotive business, has grown into a leading corporation with operations in automotive, mobility, manufacturing, real estate, and investment. The Group focuses on premium quality and strong brand equity across all its business lines. Innovation, excellence, and integrity drive its approach to products, services, and customer experiences. With a strong emphasis on customer satisfaction, Ezz Elarab aims to be synonymous with distinction and trust in the markets it serves. The company offers career opportunities within a dynamic, growth-oriented environment. Role Description The Service Advisor acts as the link between customers and the workshop, ensuring excellent after-sales service. They schedule appointments, assess vehicle needs, provide repair estimates, and coordinate with technicians, delivering clear communication and strong customer support. Role Description: Act as the contact person between customers and technicians, ensuring clear communication. Receive and check vehicles for maintenance or repair. Maintain detailed and reliable records of customer feedback and vehicle problems. Coordinate with the workshop team to ensure timely service delivery. Explain repair details and service charges to customers clearly and professionally. Ensure high levels of customer satisfaction throughout the service process. Qualifications Bachelor’s degree in automotive engineering or related field. Minimum of one year of experience as a Service Advisor in the automotive field. Strong technical understanding of vehicles. Excellent communication, problem-solving, and customer service skills. Ability to work under pressure in a fast-paced environment. Job Location: 6th of October & New Cairo Show more

SS (Telesales / Customer Care Representatives) What You’ll Do: Contact existing customers to promote course renewals and increase conversion rates Follow up with customers to understand their needs and recommend personalized learning solutions Provide high-quality support throughout the student journey and handle inquiries professionally Monitor students’ progress and analyze data to improve learning outcomes and drive renewals Build strong relationships with customers to enhance satisfaction and encourage repeat business & referrals Requirements: Minimum 1 year of experience in sales or Customer Service. Strong communication and persuasion skills. Target-driven and comfortable working in a performance-based environment. Motivated to achieve and exceed sales targets with a commission-focused mindset. 🕒 Working Hours: Sunday – Thursday: 12:00 PM – 9:00 PM (Breaks: 2:45 – 3:00 PM | 5:00 – 6:00 PM) Saturday: 12:00 PM – 4:00 PM (Break: 12:45 – 1:00 PM) 📍 Location: https://maps.app.goo.gl/dnpFh1YYFknH2iQG8 💼 What We Offer: Basic Salary + Unlimited Commission Paid Training Social Insurance Medical Insurance Show more

Company Description eNable is a contact center solution provider that has been serving clients in Egypt since 2009 as a business line within eFinance. In 2020, eNable became a subsidiary of eFinance Investment Group (EFIG), expanding its services to deliver business process outsourcing solutions to both local and international markets. Role Description The Arabic Banking Call Center Agent is a full-time, on-site role based in Giza. The agent will handle inbound and outbound calls in Arabic, assisting banking customers with inquiries related to accounts, transactions, cards, and digital banking services. Daily tasks include resolving customer issues, providing accurate information, documenting interactions in the system, and escalating complex cases to the appropriate teams when necessary. Qualifications University degree is a MUST. Excellent Interpersonal Skills and Customer Support. Solid Computer Literacy, including Microsoft basic apps. Fluent Arabic language skills with clear, professional communication. Previous experience in call centers, banking, or financial services is preferred. B1+ English level. Show more