JOBLYIN SUMMARY
Job Overview
This position is offered by IT Valley, in Qesm El Giza, Al Jizah, Egypt, as a Full-time role. The job details and listed requirements below are based on the original job posting.
COMPANY PROFILE
About the Company
AIi
This summary was prepared with the assistance of AI based on available information and may not reflect all details about the company.IT Valley is a job platform focused on connecting skilled professionals with opportunities in technology-driven roles. The company emphasizes career growth and aligns candidates with positions that match their expertise and aspirations. One of the key roles listed is Observability Engineer, indicating an interest in supporting technical teams that prioritize system reliability and performance monitoring. While specific details about IT Valley’s operations, size, or industry focus are not provided, the platform appears to cater to professionals seeking advanced opportunities in engineering and related fields. By highlighting specialized job titles, IT Valley positions itself as a resource for those looking to advance their careers in dynamic and innovative environments. The company's approach reflects a commitment to quality talent matching without making claims about its broader business model or market presence.
ORIGINAL JOB DESCRIPTION
About the Job
Experience: 2–3 Years
Department: IT Operations / Service Management
Location: Egypt
Employment Type: Full-time
Job Summary
We are looking for a detail-oriented Change Management Specialist with 2–3 years of experience in IT Service Management to coordinate and control IT changes, ensuring they are properly assessed, documented, approved, implemented, and reviewed with minimal disruption to business operations.
The ideal candidate will work closely with IT operations, infrastructure, application, security, and development teams to ensure changes follow established procedures, comply with service management standards, and align with business requirements.
Key Responsibilities
Coordinate the end-to-end IT change management process, from submission and assessment to approval, implementation, and closure.
Review Change Requests (CRs) to ensure completeness, appropriate documentation, risk assessment, impact analysis, and rollback plans.
Schedule and coordinate change activities with relevant technical teams and stakeholders to minimize service disruption.
Maintain the Change Calendar and ensure changes are properly planned and communicated.
Coordinate change approvals in line with established governance procedures and approval workflows.
Track change implementation progress and follow up on pending approvals, failed changes, and post-implementation reviews.
Maintain accurate change records, documentation, and audit trails in the IT Service Management (ITSM) tool.
Support the preparation of change management reports and KPIs, including change success rate, failed changes, emergency changes, and unauthorized changes.
Ensure compliance with ITIL-based change management processes, organizational policies, and service-level requirements.
Collaborate with Incident, Problem, Release, and Configuration Management teams to assess risks and minimize operational impact.
Support the continuous improvement of change management workflows, templates, and procedures.
Job Requirements
Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
2–3 years of experience in IT Change Management, IT Service Management, or a related IT operations role.
Good understanding of ITIL principles and the Change Enablement / Change Management lifecycle.
Experience working with ITSM tools such as ServiceNow, Jira Service Management, BMC Remedy, or similar platforms.
Understanding of change assessment, risk and impact analysis, approval workflows, implementation planning, and rollback procedures.
Familiarity with IT infrastructure, applications, networks, and production environments.
Good documentation, reporting, coordination, and stakeholder communication skills.
Strong attention to detail and the ability to manage multiple change requests simultaneously.
ITIL Foundation certification is an advantage.
Key Competencies
Planning and coordination
Risk awareness and analytical thinking
Process compliance and documentation
Stakeholder management
Problem-solving and attention to detail
Time management and prioritization
Preferred Qualifications
Experience in banking, fintech, telecommunications, or other regulated environments.
Exposure to Agile delivery, CI/CD pipelines, and automated change workflows.
Familiarity with change advisory processes and Change Advisory Board (CAB) meetings.
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CAREER PROFILE
Role Overview
AIi
This summary was prepared with the assistance of AI based on available information and may not reflect all details about the company.A Change Management Specialist facilitates organizational transitions by planning, implementing, and supporting changes within a company. They ensure that changes are adopted smoothly across teams and processes.
