Call Center Customer Service Representative

Job Title Customer Service Advisor – English Speakers - Asyut Job Description Be Part of Something New – Join Concentrix Asyut! Concentrix is launching in Asyut, and we’re looking for our first wave of Customer Advisors to build this site with us from day one. Why Join The Launch Team Founding Team Energy: Be part of the group that shapes the culture and success of our brand new Asyut site. Career Growth: Start with a global leader and grow your career as the site grows. Modern Workspace: Work in a new facility built for comfort, collaboration, and development. Your Role As a Customer Advisor, you’ll connect with customers, solve problems, and deliver great service. If you enjoy helping people and want a stable career with training + advancement, this is it. What We’re Looking For English level B1 or higher - conversational is enough to start. Good communication skills + positive attitude. Eager to learn and join our launch team. Next Step Kick off your application with a quick, free language check. It helps us place you in the right role and is the first step toward joining our new Asyut site. Asyut, we’re here. Don’t miss your chance to start with us. Apply today → and take the assessment. Show more

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Job Description Job Title: Service Planner Location: Giza, Egypt Job Summary We are seeking a highly organized and proactive Service Coordinator to manage inbound and outbound calls while supporting Service Request (SR) operations across the Gulf territory. The ideal candidate is a strong multitasker who can handle high call volumes, coordinate service activities, and ensure timely communication between internal teams and stakeholders. Key Responsibilities Handle outbound calls professionally, ensuring high-quality customer interactions Manage and process Service Requests (SRs) including: Reassignments ETA updates and adjustments Cancellations Territory changes Complete SRs on behalf of Customer Engineers (CEs) Maintain accurate documentation in Public Notes for all SR actions Provide timely updates on inquiries, escalations, and service status Coordinate via email, Skype/Lync, and internal communication tools Monitor and address aged calls and out-of-process cases Perform escalation management and suppression Oversee premium freight usage and service efficiency Track and support utilization (labor, parts, freight) Collaborate with Services and Enablement teams Conduct regular reviews of territory needs and service performance Identify process improvements and provide feedback Support Gulf operations and perform additional tasks as required Requirements 🔹 Communication Skills Strong verbal and written communication skills Ability to confidently handle high-volume inbound & outbound calls Professional email and chat communication skills 🔹 Experience Previous experience in: Call center, customer service, or service coordination roles Experience managing multiple tasks and service requests simultaneously 🔹 Core Skills Excellent multitasking and time management abilities Strong organizational and coordination skills Ability to work effectively under pressure in a fast-paced environment Analytical and problem-solving mindset High attention to detail 🔹 Technical Skills Experience using ticketing or Service Request systems Proficiency in MS Office tools Familiarity with communication platforms (Skype, Teams, etc.) 🔹 Personal Attributes Customer-focused with a professional attitude Strong sense of ownership and accountability Team player with cross-functional collaboration skills Flexible and adaptable to changing priorities Work Conditions 5 working days per week 2 days off (rotational) Rotational shifts may apply Offers of employment are conditional upon passage of screening criteria applicable to the job. EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes. Show more

We’re Hiring: Customer Service Representative Looking to move away from routine roles and join a dynamic team? This could be your next step. Centro is currently hiring Customer Service Representatives for an appointment setter account. What we offer: • 16,000 EGP Net + up to 4,000 EGP KPIs •Rotational US shift • Rotational 2 Days Off • Transportation provided after shift • Clear promotion path after 3 months Requirements: • Previous Customer Service experience is required Location: Maadi, Corniche If you're interested in joining a growing team with real career progression opportunities, feel free to apply or reach out directly. Show more

Company Description TP Cairo EG is a dynamic hub that offers top-quality services and solutions to its clients by combining innovation with a commitment to excellence. As part of a globally recognized company, TP Cairo EG fosters a collaborative and inclusive work environment. The company is dedicated to empowering its employees and providing opportunities for personal and professional growth. Located in New Cairo, TP Cairo EG is a trusted partner for customer service and business solutions. Role Description This is a full-time, on-site role for a Customer Service Representative - Upselling Commissions based in New Cairo. The role involves providing exceptional customer support, ensuring customer satisfaction, and delivering excellent customer experiences. Additionally, the role involves identifying upselling opportunities, promoting suitable products or services, and meeting sales targets to earn commissions. Successful candidates will be expected to handle customer inquiries and resolve issues effectively, maintaining the highest standards of professionalism and efficiency. Qualifications Fluency in English Proficiency in Customer Service, Customer Support, and delivering excellent Customer Experience Ability to ensure Customer Satisfaction through proactive communication and problem-solving Excellent communication and interpersonal skills Ability to work on-site in New Cairo and maintain a customer-focused approach Previous experience in a customer service or sales role is an advantage Benefits & Salary Net Salary up to 20K KPIs in Euros, Upselling commissions Transportation provided + allowance (door-to-door for females) Medical insurance up to 400K per year Social insurance VPN lines for personal use Gym access Discounts in many stores Learning & Development courses Diplomas with attractive discounts Free gaming arena Work nature: 5 days per week (9 rotational hours, including 1 hour break), and 2 rotating days off. Apply at 01029966945 Show more