Hostess

Company Description Swissôtel Resort El Quseir is a luxury five-star resort on Egypt’s Red Sea coast and part of the Accor family. With a strong commitment to authentic hospitality, exceptional guest experiences, and Swiss-inspired service excellence, the resort offers a dynamic and inspiring environment for both guests and Heartists, fostering a culture of quality, care, and continuous development. Job Description We are seeking an enthusiastic and detail-oriented Assistant Front Office Manager to join our dynamic hospitality team in El Qusier, Egypt. In this pivotal role, you will support the Front Office Manager in delivering exceptional guest experiences while overseeing the seamless operation of all front office functions. You will be instrumental in leading a talented team, ensuring operational excellence, and maintaining the highest standards of service and professionalism. This is an excellent opportunity for a collaborative and goal-oriented professional to advance their career in a luxury hospitality environment while making a meaningful impact on guest satisfaction and departmental success. Assist the Front Office Manager in overseeing all front office operations, including Front Desk, Guest Relations, Concierge, Bell Services, etc. Lead and supervise the front office team in the Front Office Manager's absence, ensuring continuity of service and operational standards Train, mentor, and develop Supervisors, and team members in technical, administrative, and managerial competencies while fostering a culture of continuous professional development Conduct regular performance reviews and appraisals for front office staff, providing constructive feedback and identifying opportunities for growth and succession planning Develop and implement comprehensive departmental training activity plans to enhance staff capabilities and service delivery Ensure strict adherence to all hotel policies, procedures, and operational guidelines across all front office sections Establish and maintain quality assurance standards by conducting regular inspections and checklists to verify compliance and consistency Manage guest check-ins and check-outs efficiently within established timeframes, ensuring all guests receive a warm and professional welcome Address guest feedback and complaints with empathy and professionalism, resolving issues promptly and implementing follow-up measures to enhance satisfaction Collaborate with other departments to coordinate integrated guest services and ensure seamless communication Monitor and optimize departmental budgets, identifying cost-saving opportunities while maintaining service excellence Oversee revenue management initiatives and rate optimization strategies in coordination with the Front Office Manager Maintain appropriate staffing levels based on hotel occupancy and productivity metrics, ensuring optimal resource allocation Lead by example through exemplary courtesy, helpfulness, professional presentation, and grooming standards, setting the tone for all team members Analyze operational data and metrics to identify trends, implement improvements, and drive departmental performance Qualifications Bachelor's degree in Hotel Management, Hospitality Management, Tourism, or a related field (Diploma in Hotel Management is also acceptable) Minimum 5-7 years of progressive experience in front office operations within a luxury hotel environment Proven supervisory or management experience with demonstrated ability to lead, train, and develop team members effectively Excellent communication and interpersonal skills with the ability to interact professionally with guests and staff at all organizational levels Strong problem-solving abilities and a customer-centric approach to guest relations and complaint resolution Demonstrated expertise in performance management, staff appraisals, and talent development Solid understanding of budget management, cost control, and revenue optimization principles Proficiency in quality assurance processes and operational compliance standards Fluency in English; proficiency in additional languages is highly desirable Strong organizational and time management skills with the ability to prioritize multiple tasks efficiently Analytical mindset with the ability to interpret operational data and implement data-driven improvements Certifications in hospitality management, customer service, or front office operations are an added advantage Demonstrated commitment to maintaining high standards of personal grooming, presentation, and professional conduct Resilience and adaptability in a fast-paced, dynamic hospitality environment Collaborative approach with the ability to work effectively across departments and with diverse teams Show more

About Us Egypt Time Co. is a destination management company with its operational headquarters in Alexandria and a separate UK entity in London. We deliver conferences, corporate events and full travel programmes for multinational clients, medical associations and institutions across Egypt, the MENAT region and international markets. We have more than 16 years of experience in corporate events and conferences. The Role You will work for Egypt Time Co. in Egypt where you be managing reservations for groups and individual travellers across hotels, flights and every other part of a trip, from the first request to final confirmation. You will be the professional point of contact for clients and suppliers, making sure every booking is accurate, confirmed and delivered on time. Key Responsibilities Handle hotel reservations for groups and individuals, including rooming lists, room allocations, amendments and cancellations. Book flights and manage ticketing, name changes and schedule updates. Arrange all other travel elements: airport transfers, meet and assist, visas support, excursions and ground services. Prepare and send clear quotations, confirmations and booking documents to clients. Communicate professionally with clients, hotels and suppliers by email and phone, in English and Arabic. Coordinate with hotels, airlines and suppliers to secure availability, rates and deadlines. Track option dates, deposits, payment deadlines and release dates so that nothing is missed. Keep accurate records of all bookings and update internal systems. Support the events team during conferences and large group movements. Follow up after travel to resolve any issues and collect feedback . MANDATORY REQUIREMENTS Applications that do not meet all of the following will be automatically rejected. -MUST be living in ALEXANDRIA, applications from Cairo or other parts of Egypt will not be accepted. -Proven English proficiency, shown by one of the following: A university degree in English, or A CEFR B2 English certificate (minimum), or An IELTS score of 5.0 or higher -Good knowledge of Microsoft Excel and Outlook or Google Workspace. -University Bachelors Degree (Minimum) - Student Applications are not accepted. -At least 2 years worth of experience as a Reservation Agent in a Travel Company, a DMC or a Hotel/Resort -Ability to communicate professionally with clients and suppliers, in writing and by phone. -Willingness to learn and grow within the company. Applications that do not meet the minimum requirements will not be considered. Preferred Experience with group bookings or MICE (meetings, incentives, conferences, events). Familiarity with a GDS (Amadeus, Sabre or Galileo) or hotel booking platforms. A degree in tourism, hospitality or a related field. What We Look For High attention to detail. One wrong date or name affects a whole group. Calm under pressure and comfortable handling several requests at once. Organised, reliable and responsive. A team player who takes ownership of their work. What We Offer Competitive Salary A role in a growing company with an expanding portfolio. Training and clear opportunities to grow within the company. Hands-on experience with corporate travel. A professional and supportive team environment. Show more

Company Description TP Cairo EG is part of a global customer experience and business services organization that supports clients across diverse industries. The Cairo site focuses on delivering high-quality, multilingual support, with a particular emphasis on clear communication and efficient problem solving. Team members work in a structured, professional environment designed to promote learning and career growth. Employees receive training, tools, and guidance to perform effectively and develop their skills over time. The organization values inclusivity, collaboration, and a strong commitment to service excellence. Role Description The Reservation Agent (B2 English) is a full-time, on-site role based in Cairo, Egypt. In this position, the agent handles incoming calls and messages to create, modify, and cancel reservations according to client and customer requirements. Daily tasks include verifying booking details, providing accurate information on availability, pricing, and policies, and assisting customers with special requests. The role involves maintaining professional phone etiquette, documenting interactions in the system, and following established procedures to meet service quality and performance targets. The agent collaborates with team members and supervisors, attends training sessions, and consistently applies feedback to improve service. Qualifications Strong customer-facing skills, including Customer Service and Communication, with the ability to handle inquiries professionally and courteously. Practical experience or aptitude in Reservations and Receptionist Duties, including managing bookings, schedules, and related administrative tasks. Proficient Phone Etiquette, demonstrating clear, polite, and structured conversation skills in B2-level English. B2 (upper-intermediate) English proficiency, with solid listening, speaking, and basic writing skills; additional languages are an advantage. Ability to work on-site in Cairo, Egypt, in rotating shifts if required, and maintain reliability and punctuality. Attention to detail, problem-solving ability, and comfort using computer systems and reservation or CRM software. Previous experience in call centers, hospitality, travel, or customer support is beneficial but not always mandatory. High school diploma or equivalent; further education in tourism, hospitality, business, or related fields is a plus. Show more

Additional Information Job Number 26133955 Job Category Food and Beverage & Culinary Location P.O. BOX 71, Hurghada, Red Sea, EgyptVIEW ON MAP Schedule Full Time Located Remotely? N Position Type Non-Management Position Summary Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time. Preferred Qualifications Education: High school diploma or G.E.D. equivalent. Related Work Experience: Less than 1 year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Show more