Software Project Delivery Manager

Company Description Xceed is a leading multilingual Business Process Outsourcing provider in the EMEA region, operating more than 10,000 web-enabled multichannel stations. The company serves key government and commercial clients in 10 languages across sites in Egypt, Morocco, Mauritius, UAE, and a newly established site in Saudi Arabia. Xceed offers a wide range of services including inbound and outbound customer support, back-office services, infrastructure management, recruitment process outsourcing, helpdesk support, and social media analysis. The organization is widely recognized through multiple international awards for outsourcing excellence, impact sourcing, customer experience, sustainability, CSR, and diversity, equity, and inclusion. Xceed maintains numerous global certifications in quality, business continuity, information security, occupational health and safety, and environmental management. Role Description The Application Supervisor (AI Integration / LLM & .NET) is a full-time, on-site role based in Qesm El Maadi. This role oversees the design, development, and integration of AI solutions—particularly large language models—into .NET-based applications supporting Xceed’s BPO operations. Day-to-day responsibilities include supervising application development teams, coordinating with business stakeholders to gather requirements, and ensuring AI-enabled features align with operational and customer service needs. The Application Supervisor monitors system performance, manages incident resolution and technical support escalation, and ensures adherence to security and compliance standards. This role also involves mentoring team members, contributing to training plans, documenting processes, and continuously improving application functionality and reliability. Qualifications Candidates should possess strong analytical skills to interpret business needs, evaluate AI/LLM performance, and optimize .NET applications. Candidates should possess training and coaching skills to guide development and support teams on AI integration, best practices, and new system functionalities. Candidates should possess basic accounting and business awareness to understand cost implications, project budgeting, and ROI of application initiatives. Candidates should possess technical support and customer service skills to manage application incidents, handle escalations, and ensure high-quality service to internal and external stakeholders. 4+ years of experience in application development or supervision, with hands-on work in .NET technologies and practical exposure to AI or LLM integration. 2+ years experience in leadership and managing team Experience working in BPO, contact center, or high-volume service environments is beneficial. Strong understanding of software development lifecycle, integration methodologies, and information security and data protection principles. Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience. Excellent communication skills, ability to collaborate across technical and non-technical teams, and readiness to work on-site in Qesm El Maadi. Show more

About Role: Odoo Implementer to support system implementation, configuration, and troubleshooting, with a focus on the Accounting Module to ensure efficient business operations and user support. Location: Sheraton – Cairo Requirements: • 1 year of experience in Odoo implementation. • Hands-on experience with the Odoo Accounting Module. • Basic understanding of accounting workflows and business processes. • Good analytical, problem-solving, and communication skills. • Ability to support users and troubleshoot system issues. Key Responsibilities: • Assist in implementing and configuring Odoo based on business requirements. • Support the implementation and daily operations of the Accounting Module. • Analyze user requirements and assist with system configuration. • Provide end-user support and troubleshoot Odoo-related issues. • Coordinate with the Finance team to ensure smooth system operations. • Assist with system testing, documentation, and user training. Show more

About the Role: Join our growing cybersecurity team to help implement security governance frameworks, conduct risk assessments, and ensure compliance with security standards and regulations. Key Responsibilities: •⁠ ⁠Develop and maintain information security policies, standards, and procedures. •⁠ ⁠Conduct risk assessments for systems, applications, and third parties; maintain risk registers and treatment plans. •⁠ ⁠Support security architecture reviews, audits, and compliance assessments. •⁠ ⁠Support implementation of ISO 27001, NIST, NCA ECC, CBE, and other regulatory requirements. •⁠ ⁠Track risks, controls, and remediation actions, and prepare management reports. •⁠ ⁠Support security awareness initiatives. Requirements: •⁠ ⁠1 year of experience in GRC (Governance, Risk & Compliance). •⁠ ⁠Good knowledge of ISO 27001, NIST, NCA ECC, and ISO 27005. •⁠ ⁠Understanding of risk assessment methodologies and risk treatment. •⁠ ⁠Strong documentation, analytical, and communication skills. Nice to Have: •⁠ ⁠Knowledge of FAIR or GRC platforms (RSA Archer, ServiceNow, MetricStream). •⁠ ⁠Certifications such as ISO 27001 Lead Auditor, CRISC, CISM, or CISSP. Show more

Cyber Security I Network Access Design Consultant, Cairo. Egypt Connect to your career at Deloitte. Deloitte, established globally in 1845, is the world’s largest and leading professional services firm, providing Audit & Assurance, Tax & Legal and Consulting and related services to public and private clients spanning multiple industries. Present in more than 150 countries, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation. Deloitte innovation hub (DIH) is a strategic initiative to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients’ most complex business problems, across Portfolios that include ‘Strategy & Transactions’, ‘Customer’, ‘Engineering, AI & Data, ‘Enterprise, Technology & Performance’ and ‘Cyber’. DIH is aiming to become the destination for top talents in Egypt for a long, exciting career. We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action. Connect to your opportunity. As a Network Access Design Consultant, you can expect to be involved in the following: Responsibilities Lead the design, implementation, and management of Zero Trust Network Access (ZTNA) solutions, such as Zscaler Private Access (ZPA), Palo Alto Networks Prisma Access, etc. for diverse clients across various industries. Conduct comprehensive assessments of client network architectures, security postures, and remote access needs to identify risks and design tailored ZTNA solutions. Develop and implement detailed ZTNA deployment plans, including network segmentation strategies, access policies, application segmentation, and integration with existing security infrastructure (e.g., IAM, MFA, SIEM). Provide technical expertise and hands-on experience in configuring, deploying, and troubleshooting ZTNA solutions like Zscaler ZPA or Palo Alto Prisma Access. Establish and maintain secure remote access for employees, contractors, and partners to critical applications and resources, adhering to Zero Trust principles. Continuously monitor and optimize ZTNA performance, security, and user experience. Develop and deliver technical documentation, training, and knowledge transfer to client teams on ZTNA solutions and best practices. Stay abreast of emerging threats, vulnerabilities, and industry best practices related to ZTNA and Zero Trust security. Connect To Your Skills And Professional Experience. To succeed in this role, you will need to match the following criteria: Bachelor’s degree in computer science, Information Security, or a related field. 3 to 7 years of experience in Network Security Architecture/implementation scope. Deep understanding of Network Security Architecture concepts, including VPNs, firewalls, network segmentation, intrusion detection/prevention systems. Familiarity with ZTNA technologies, including Zscaler ZPA, Palo Alto Prisma Access or other relevant technologies. Strong understanding of identity and access management (IAM) principles and technologies, including single sign-on (SSO), multi-factor authentication (MFA), and role-based access control (RBAC). Experience with scripting and automation for security tasks. Proven ability to work independently and as part of a team to deliver complex security solutions. Excellent communication, interpersonal, and problem-solving skills. Preferred Certifications (not a Must) Industry-recognized Zero Trust certifications (e.g., Forrester Zero Trust certifications, NIST Cybersecurity Framework certifications). Zscaler Certified Professional (ZCP) or Zscaler Certified Design Specialist (ZCDS) Palo Alto Networks Certified Network Security Engineer (PCNSE) or Palo Alto Networks Prisma Certified Cloud Security Engineer (PCCSE) CISSP, CISM, or other relevant security certifications are a plus. The Following Attributes Are Essential Fluent English is a MUST. A commitment to continuous improvement and lifelong learning in the field of cybersecurity and ZT. A passion for technology and a drive to deliver secure, high-quality solutions. An ability to remain calm under pressure whilst continuing to pay attention to detail. Strong analytical and problem-solving skills. Excellent communication and interpersonal abilities. Ability to work effectively in a fast-paced and dynamic environment. Proactive and self-motivated with a keen attention to detail. Connect to your service line – Technology and Transformation Distinctive thinking, deep expertise, and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we’ll make an impact that matters. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to several audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process. Our commitment to you Making an impact is more than just what we do: it’s why we’re here. So, we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective, and personality. So, we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level. Show more