Medical account | Customer Support Agent

Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of experience. The company has evolved to meet the demands of the AI era, combining advanced technology with human empathy to deliver smarter, more modern customer experiences. TP focuses on innovation and adaptability, positioning itself as future-ready in a rapidly changing digital landscape. Team members join an organization committed to continuous improvement, professional development, and high-quality service for clients worldwide. Role Description This is a full-time, on-site English Customer Service role located in New Cairo. The role involves responding to customer inquiries in English via phone, email, and chat, and providing accurate information, guidance, and issue resolution. The team member will handle account-related questions, troubleshoot problems, and escalate complex cases when needed, while maintaining clear communication and professional conduct. Daily tasks also include documenting interactions, following established procedures and quality standards, and contributing to a positive, collaborative work environment. The role is designed for graduates and offers a fixed salary of 19k, with opportunities to develop customer service and communication skills. Qualifications Candidates should possess strong English communication skills, including clear spoken and written English. Candidates should possess customer service skills, with the ability to handle inquiries, provide support, and resolve issues effectively. Candidates should possess skills in training or coaching, with the ability to learn quickly and apply feedback to improve performance. Candidates should possess basic translation or language support skills to assist in clarifying customer needs and solutions when required. Relevant qualifications include a university degree (any discipline), good computer and typing skills, and the ability to work on-site in New Cairo on a full-time schedule. Additional beneficial qualifications include prior experience in customer support or call centers, strong problem-solving abilities, resilience under pressure, and a customer-focused mindset. Show more

Role Summary : The Customer Support Specialist is responsible for providing fast, accurate and professional support to Logisti customers and service providers throughout the marketplace journey, from account onboarding and service requests through order execution, payment, completion and post-order support. This role is not intended to operate as a traditional call-center position. The specialist acts as an operational bridge between the customer, service provider, Logisti operations, finance and product teams. Key Responsibilities : • Handle customer and service-provider inquiries through phone, WhatsApp Business, email and platform support channels. • Support users with registration, profile completion, service requests, quotations, orders and platform usage. • Assist customers during active orders and coordinate with service providers when execution issues arise. • Follow up on delayed deliveries, pickups, replacements, missed appointments or service exceptions. • Support the initial Dumpster category and learn subsequent Logisti categories as they launch. • Maintain full visibility of every support case in the CRM/ticketing system. • Classify cases by issue type, severity, owner and required escalation. • Follow defined SLAs and escalation procedures. • Coordinate disputes involving service execution, POD, timestamps, photos, quantities, damages, additional charges or other order evidence. • Coordinate cancellation and refund cases with Operations and Finance. • Explain platform processes clearly without making unsupported commercial or operational promises. • Educate customers and providers on how to use Logisti effectively. • Capture recurring problems and share structured feedback with Product and Operations. • Identify platform bugs, UX problems and operational gaps based on support conversations. • Follow up after resolved incidents where necessary to ensure the issue is genuinely closed. • Maintain professional Saudi-market communication in both Arabic and English. Requirements : • 1–3+ years in customer support, marketplace operations, logistics, e-commerce, SaaS or a related environment. • Native/fluent Arabic with strong Saudi-market communication skills. • Good professional English. • Comfortable handling phone and WhatsApp conversations. • Experience with CRM or ticket-management platforms; HubSpot experience is preferred. • Strong problem-solving and ownership mentality. • Ability to handle customers under pressure while remaining calm and structured. • Comfortable working across customers, suppliers, operations and finance. • Strong attention to documentation and follow-up. • Familiarity with logistics, construction or field-service businesses is a strong advantage. Salary: 400$ How to Apply: Interested candidates who meet the above qualifications are invited to send their CV to: recruit@logisti.com Subject : B2B Customer Support Specialist Show more

Teleperformance is hiring Technical Support Account depending on your English level Location : New Cairo, 5th settlement Offer: NET Salary: Up to 20 K including KPIs Transportation across Cairo & Giza + 1,500 EGP allowance We also provide door to door transportation for females after 11:00PM Paid training Social insurance. Medical insurance VPN Mobile allowance Discounts in many stores all over EGYPT Gym Access opportunity for promotion after 6 months Eequirements: Graduates English Level: B1+/C1 Flexible with rotational or night shifts. Show more

IdeasUnlimited is a global BPO, providing business process support services to clients all over the world. We are a US-based company, and we are looking to hire a German and English Bilingual Customer Support Representative to work remotely for us. This is a long-term, stable, career-level, and remote (work from home or a remote location) opportunity for the right individual. JOB DUTIES: 1) Customer support in English and German via phone, email, and chat platforms. 2) Order processing, billing, and invoicing. 3) Relevant administrative and coordinative work. JOB REQUIREMENTS: 1) Excellent fluency in English and German. 2) At least 1 year of experience in customer support or technical support. 3) At least 6 months of phone, email, and chat support experience. 4) Some sort of experience with any CRM platform. 5) Must be efficient with at least basic skills in Microsoft Word and Excel. OTHER WORK REQUIREMENTS: 1) Stable internet connection of at least 10 Mbps. 2) A headphone with a microphone (preferably a noise-canceling one). 3) Reliable computer device (at least 8 GB RAM). 4) Power and internet backup (if needed). SCHEDULE and AVAILABILITY: Full-time, 8 AM to 5 PM CET, Mon - Fri, with a 1-hour break COMPENSATION: 1) $4-5 per hour depending on experience and skill set. 2) Bonuses and accreditations. 3) Annual increments. 4) Growth opportunities. 5) Timely payments and a stable career. IMPORTANT NOTES: We are a US-based professional company, and you will be requested to go through our recruitment process, undergo a background check, and sign an Agreement as well as an NDA if hired. Please note that you will be employed as an Independent Contractor and will be responsible for your own taxes as required by your country of origin. As this is a remote position, the entire recruitment and selection process is done remotely via MS Teams and takes around an hour or so (depending on how fast you complete it). If hired, we will be using monitoring software to check your daily work efficiency and productivity. The position does offer the comfort of working from home but demands the same efficiency, productivity, and professionalism as in an office setting in the industry. HOW TO APPLY: Interested candidates should send their resumes to careers@ideasunlimitedonline.com with the position applied for in the subject of the email. To know more about us, please visit the company website: www.ideasunlimitedonline.com Thank you and good luck! Show more