Reservations Sales Specialist

Sofitel is a job website that connects candidates with opportunities in guest relations roles across various industries. The platform focuses on providing career pathways for individuals seeking positions such as Guest Relations Agent and Guest Relation Agent, which are typically found in hospitality, customer service, and event management sectors. While the exact industry and operational scope of Sofitel are not specified, the job titles suggest a focus on roles that require strong interpersonal skills, attention to detail, and customer-centric approaches. The website likely serves as a platform for both job seekers and employers looking to fill positions in service-oriented environments. By highlighting these specific roles, Sofitel aims to support professionals seeking meaningful employment in dynamic and client-facing environments.

Company Description Laxpedia Travel is a growing travel services provider offering tailored reservation and sales support to individual and group travelers. The company focuses on delivering reliable, efficient, and customer-centered booking experiences across a variety of travel products. Team members work in a fast-paced environment that values accuracy, clear communication, and problem-solving. Laxpedia Travel encourages collaboration, ongoing learning, and a commitment to high-quality service in every customer interaction. Role Description The Reservations Sales Specialist is a full-time, on-site role based in Cairo, Egypt. This role is responsible for handling inbound and outbound customer inquiries, providing travel options, and processing reservations accurately through company systems. Daily tasks include advising customers on itineraries and pricing, converting inquiries into confirmed bookings, and ensuring all reservation details are complete and up to date. The specialist will follow up on pending requests, resolve issues related to bookings or changes, and coordinate with internal teams to support smooth travel experiences. The role also involves maintaining product knowledge, participating in training sessions, and adhering to company policies, performance targets, and quality standards. Qualifications Strong customer service skills, with the ability to handle inquiries, resolve issues, and maintain a professional, client-focused approach. Excellent communication abilities, including clear verbal and written communication and active listening skills. Proven sales skills, with experience in converting leads, upselling travel services, and meeting or exceeding sales targets. Reservations experience, including managing bookings, changes, and cancellations using reservation or travel booking systems. Training-related skills, such as the ability to learn new products and processes quickly and support knowledge sharing within the team. Attention to detail, strong organizational skills, and the ability to manage multiple tasks in a fast-paced environment. Comfort working with computer-based systems and basic proficiency in MS Office or similar tools. Previous experience in travel, hospitality, or a call center environment is an advantage. Relevant diploma or degree in Tourism, Business, or a related field is preferred. Ability to work on-site in Cairo, Egypt, with flexible availability based on business needs. Show more

A Reservations Sales Specialist assists customers in booking travel arrangements, focusing on sales and customer service. The role involves coordinating with various departments to ensure seamless reservation processes.