Forasna
دليفري (يشترط إمتلاك دراجة نارية)(القاهرة والجيزة)
اكسبشن
يشترط امتلاك دراجة بخارية. 9ساعات عامل. يشترط التفرغ.
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JOB OPPORTUNITY
Associate Community and Customer Relations Director
Abu Soma Development Company
JOBLYIN SUMMARY
Job Overview
This position is offered by Abu Soma Development Company, in Hurghada, Al Bahr al Ahmar, Egypt, as a Full-time role. The job details and listed requirements below are based on the original job posting.
COMPANY PROFILE
About the Company
AI
Abu Soma Development Company is seeking an Associate Community and Customer Relations Director to support its strategic initiatives focused on enhancing stakeholder engagement and fostering positive relationships. While the specific industry of the company is not provided, the job title suggests a focus on community interaction and customer satisfaction, which may indicate operations in sectors such as real estate, hospitality, or professional services. The role implies a need for strong interpersonal skills, relationship management, and an understanding of client needs. As a forward-thinking organization, Abu Soma Development Company is likely committed to building trust and delivering value through meaningful connections with its community and customers. This position offers an opportunity to contribute to the company's growth and reputation in a dynamic and collaborative environment.
ORIGINAL JOB DESCRIPTION
About the Job
Responsibilities Develop and implement community relations and customer service strategies aligned with destination objectives. Lead customer relations teams handling inquiries, complaints, and service coordination Oversee community engagement programs, events, and resident communication initiatives. Monitor service performance, SLAs, and customer satisfaction metrics. Establish standards, policies, and procedures for community and customer service operations. Act as escalation point for critical customer or community issues. Coordinate cross-functionally with Operations, Security, Facilities, Marketing, and Finance to resolve issues. Implement digital tools and CRM systems to track service requests and feedback. Prepare monthly and quarterly reports on service performance and community engagement outcomes. Manage budgets, resources, and contracts related to community activities and services. Build strong relationships with residents, partners, and local stakeholders. Lead, mentor, and develop team capability and service culture. Specifications Bachelor’s degree in business administration, Hospitality, Communications, or related field. Postgraduate certification or customer experience qualification is an advantage. 12–15 years of progressive experience in community management, hospitality, customer service, or real estate. At least 4–5 years in a leadership role managing teams and service operations. Show more
CAREER PROFILE
Role Overview
AI
The Associate Community and Customer Relations Director oversees strategies to enhance community engagement and customer satisfaction. This role involves managing customer inquiries, resolving complaints, and ensuring service standards align with organizational goals.
JOB SOURCE
Original Job Listing
This job was found through LinkedIn. You can review the original listing before applying.
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