Automotive Service Advisor

Arabiat Egypt is a job website that connects job seekers with employment opportunities across various industries. While specific details about the company's operations, size, or locations are not provided, the platform lists roles such as Automotive Sales Executive, indicating its involvement in sectors related to sales and commerce. The site likely serves individuals seeking careers in sales, marketing, and business development by offering a space to explore job listings and apply for positions that match their skills and experience. As a recruitment-focused platform, Arabiat Egypt aims to streamline the hiring process for employers and provide candidates with access to relevant job opportunities. Without additional information, the exact scope of its services or target audience remains inferred based on the available job titles.

Job Summary: We are looking for a Service Advisor to join our After-Sales team. The ideal candidate will act as the main point of contact between customers and the service center, ensuring a smooth and professional service experience. Key Responsibilities: Receive customers and understand their vehicle/service requirements. Inspect and document customer concerns and vehicle condition. Prepare accurate job cards and service requests. Coordinate with technicians to ensure proper diagnosis and repair. Explain required repairs, service recommendations, and estimated costs to customers. Provide customers with regular updates regarding service progress. Ensure vehicles are delivered on time and according to agreed requirements. Handle customer inquiries and complaints professionally. Follow up with customers after service to ensure satisfaction. Maintain accurate customer and vehicle records on the system. Achieve customer satisfaction and after-sales service KPIs. Requirements: Bachelor’s degree in Mechanical, Mechatronics, Automotive Engineering, or a related field. 1–3 years of experience as a Service Advisor or in a similar automotive after-sales role. Very good English level is required. Good knowledge of automotive maintenance and repair processes. Strong communication and customer service skills. Good problem-solving and negotiation abilities. Presentable, organized, and customer oriented. Ability to work under pressure and in a fast-paced environment. Show more