This position is offered by Fairmont Hotels & Resorts, in Cairo, Cairo, Egypt, as a Full-time role. The job details and listed requirements below are based on the original job posting.
COMPANY PROFILE
About the Company
AIiThis summary was prepared with the assistance of AI based on available information and may not reflect all details about the company.
Fairmont Hotels & Resorts operates luxury hotel properties worldwide, offering premium hospitality services and guest experiences.
ORIGINAL JOB DESCRIPTION
About the Job
Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
We are seeking a professional and courteous Telephone Operator / Royal Service Agent to join our team in Cairo, Egypt. In this role, you will serve as the first point of contact for our organization, managing incoming and outgoing calls while providing exceptional customer service. You will be responsible for routing calls to appropriate departments, handling inquiries with professionalism, and ensuring every caller receives a positive experience that reflects our commitment to excellence.
Answer incoming calls promptly and professionally, greeting callers with courtesy and warmth
Route calls to the appropriate departments or personnel based on caller needs and organizational protocols
Manage call queues efficiently and minimize wait times while maintaining service quality
Provide information about services, facilities, and organizational offerings to callers
Take accurate messages and ensure timely delivery to intended recipients
Handle customer inquiries and complaints with empathy, patience, and problem-solving skills
Maintain detailed call logs and records using telephone systems and organizational software
Multitask effectively by managing multiple calls, administrative duties, and customer requests simultaneously
Demonstrate professional telephone etiquette and communication skills at all times
Assist with general administrative tasks as needed to support organizational operations
Maintain confidentiality and handle sensitive information with discretion
Provide feedback on caller concerns to management to support continuous service improvement
Qualifications
Proven experience as a Telephone Operator, Royal Service Agent, or in a similar customer-facing role
Excellent verbal communication skills with clear pronunciation and professional telephone etiquette
Strong interpersonal and customer service skills with the ability to remain calm under pressure
Proficiency in multitasking and managing multiple calls simultaneously
Exceptional organizational and time management abilities
Attention to detail and accuracy in recording information and routing calls
Ability to work independently and as part of a team in a fast-paced environment
Proficiency with computer systems and basic office software applications
Bilingual capabilities in Arabic and English
Active listening skills and the ability to understand and address caller needs effectively
Problem-solving abilities and conflict resolution skills
Professional demeanor and positive attitude toward customer service
Flexibility to adapt to changing priorities and organizational needs
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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CAREER PROFILE
Role Overview
AIiThis summary was prepared with the assistance of AI based on available information and may not reflect all details about the company.
Telephone Operators provide essential communication support by managing incoming and outgoing calls. They ensure customer inquiries are addressed efficiently and maintain a professional demeanor during interactions.
JOB SOURCE
Original Job Listing
This job was found through LinkedIn. You can review the original listing before applying.
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Forasna
ويتر (ذكور)
سيدج
Location: القاهرة الجديدة, القاهرةType: Full-timePosted:
المهام الوظيفية للويتر – Waiter (Catering & Events): تجهيز وترتيب الطاولات وأدوات تقديم الطعام قبل الفعاليات. تقديم الأطعمة والمشروبات للضيوف وفقًا لنظام الخدمة المتبع. الالتزام بمعايير النظافة الشخصية وسلامة الغذاء. تلبية طلبات الضيوف والتعامل معهم باحترافية. متابعة نظافة وترتيب الطاولات طوال فترة الفعالية. تنفيذ تعليمات مشرف الويترية والتعاون مع فريق العمل. ملحوظة: الاستعداد للعمل في الحفلات والفعاليات الخارجية، والمشاركة في أعمال التجهيز (Setup) وتقديم الخدمة، ثم فك وترتيب المعدات بعد انتهاء الفعالية، وفقًا لطبيعة التشغيل.
Location: Giza, Al Jizah, EgyptType: Full-timePosted:
Company Description Sun Pyramids Tours, founded in 1970, is a long-established leader in innovative and sustainable travel across Egypt. The company designs tailored group and private tours to destinations such as Cairo, Luxor, and the Red Sea, combining cultural immersion with eco-conscious practices. Through strong local partnerships and a commitment to responsible tourism, Sun Pyramids Tours delivers high-quality, seamless journeys that support local communities. Its customizable itineraries serve travelers seeking both adventure and relaxation, with a focus on safety, sustainability, and memorable experiences.
Qualifications
Bachelor’s degree in Food Science, Agriculture, Veterinary Medicine, or a related field.
2 years of experience in food safety within the Food & Beverage industry only, preferably in restaurants, hotels, catering, or food production.
Good knowledge of food safety standards, hygiene practices, and food handling procedures.
Knowledge of HACCP, ISO 22000, and food safety regulations.
Experience conducting food safety inspections and monitoring kitchen hygiene.
Ability to monitor food storage temperatures, food preparation, and expiry dates.
Experience in identifying food safety risks and taking corrective actions.
Ability to conduct food safety training for kitchen staff and F&B employees.
Experience preparing inspection reports and maintaining food safety records.
Strong observation, communication, and problem-solving skills.
📍 *Location: Giza, Egypt*
📩 *How to Apply:*
Please send your updated CV to: [Recruitment@sunpyramidsgroup.com]
Please mention the position you are applying for in the email subject.
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Additional Information
Job Number 26139568
Job Category Food and Beverage & Culinary
Location Galae Square, P. O. Box 11, Cairo, EgyptVIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Non-Management
Position Summary
Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.
Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1 year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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Additional Information
Job Number 26139562
Job Category Rooms & Guest Services Operations
Location 1113 Corniche El Nil, Cairo 11221, EgyptVIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Non-Management
Position Summary
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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